CB Luxury Brands Burberry Group bad experience

Burberry Group review: bad experience 10

JacD54 of US

Dec 30, 2009 2:33 pm EST

Resolved

Featured review

I am writing to describe a bad experience with the Burberry store in White Plains, NY. On 12/27, I purchased a beautiful jacket and shawl as gifts for my parents. I reviewed my receipt the following day and realized I was mistakenly charged a 9.6% sales tax. I immediately called the store and was told by Nicholas that he was unable to help me correct the problem because he was unfamiliar with the sales tax. Since I had planned on giving the items as gifts the following day, I asked if he would be able to adjust the sales tax if I came in person with the receipt; he said that he wasn't sure and I should speak to Lisa, the manager, the following day.

I contacted Lisa the following day (today), who told me that the register had 'glitched' and that the bill would be corrected tomorrow. I asked if I could come in today instead to fix the problem and was told that yes, I could, but that it "didn't make any sense... but do whatever makes you comfortable".

Afterwards I decided to go in and return the items. It's upsetting that 1) such an error would occur at Burberry in the first place and 2) the error was treated casually by the store manager. I expect only the best from Burberry, and even a 1-2% overcharge is enough to turn off a regular customer.

I expressed these concerns to Jeanette from customer service over the phone. She acted professionally when speaking with me and I have no doubt that if the store manager had been as professional as her, the incident would have been forgotten by now.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

10 comments

Add a comment

Swapnil Shah

2 comments

Swapnil Shah of US

Nov 27, 2017 2:49 pm EST

I nshould get free item after providing me super bad service

Dipbelrex

1 comments

Dipbelrex of US

Sep 01, 2018 7:23 pm EDT

My girlfriend bought me a shirt from Burberry in spring street I try to exchange It and the Assistant manger berry discriminated against me and would not change it .so I went to a different location and explain an my item was exchange in Real professional matter never again going to spring st Burberry

Swapnil Shah

2 comments

Swapnil Shah of US

Sep 03, 2018 1:03 pm EDT

I bought a wallet from burberry store at san marcos on black friday day

They told me we are giving you a brand new piece and they packed the piece and i gave this gift to my friend

Next day I came to know that it is complwtely damaged item from the below

I had to take it to the store to the next working day drivig 100 miles from san antonio

ekgomez

1 comments

ekgomez of US

Sep 11, 2018 5:17 am EDT

hello!
i bought a pair shoes couple of moths ago. I have only weared them 3 or 4 times since i bought them and the name that says burberry pilled off just like you can see on the pincture, and i need to know how can burberry resolve this issue for me, im also sending you the receip...THANK YOU

View 0 more photos

Lelo14

1 comments

Lelo14 of ZA

Oct 15, 2018 3:15 am EDT

Good day
I washed my sneakers for the first time since I bought them last year, and the horror of the navy inside dyde my whole shoe! My brown sneakers have turned navy ! I rinse the water for hours and the navy from the inside kept on shedding ! No I am extremely disappointed on this! I did not expect this from such a prestigious brand

View 0 more photos

DeMarcus Johnson

1 comments

DeMarcus Johnson of US

Oct 31, 2018 12:42 pm EDT

I purchased a Burberry men wallet a year ago and it has completely come unrivaled. I keep losing Credit cards and documents. They continue to fall out. I am asking for replacement as soon as possible I just want to get a good quality Wallet that will last much longer especially when I spend over 350.00 for it.

View 0 more photos

Viviane Urnau

1 comments

Viviane Urnau of BR

Nov 05, 2018 1:50 am EST

Verified customer

I bought a pair of white jeans at Burberry's Hong Kong store less than one year ago. I have used the pants less than 5 times and the bottom is already worn off.
I would like it to be replaced either by a new pair of white jeans or by products of the same price.

Nevine AbouZeid

1 comments

Nevine AbouZeid of EG

Nov 13, 2018 11:15 pm EST

Verified customer

Dear Burberry customer service,
I've bought a classic Burberry watch and in two its hand cloth got in a very bad condition. With consideration to Burberry reputation for its products quality, I find it very occurred to happen.

Appreciating your prompt response on how this can be fixed

Best regards.

Nevine AbouZeid

View 0 more photos

NBU

2 comments

NBU of US

Dec 09, 2019 5:15 pm EST

I'm not satisfied and happy with the online customer service manager (Elizabeth) along with the Burberry outlet store manager in NY (Andrew), they both not take care their customer and responsibility with their product, poor customer services and poor material on a brand new product like Burberry.

NBU

2 comments

NBU of US

Dec 15, 2019 3:29 pm EST

Bad customer service n poor product material n not accept responsibility

Burberry Group - jacket cleaning 3

Resolved

Burberry Group - customer service 1

Burberry Group - they won't provide garment bags 2

Resolved

Burberry Group - return policy

Resolved

Burberry Group - bad and terrible service 1

Resolved

Burberry Group - Customer service

Burberry Group - white shoes

Burberry Group - uncomfortable experience

Burberry Group - the customer service

Burberry Group - Your new advertisement

View all Burberry Group reviews and complaints

Burberry Group Contacts

Burberry Group phone numbers

800 279 4998
800 279 4998

Click up if you have successfully reached Burberry Group by calling 800 279 4998 phone number 1 1 users reported that they have successfully reached Burberry Group by calling 800 279 4998 phone number Click down if you have unsuccessfully reached Burberry Group by calling 800 279 4998 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling 800 279 4998 phone number

100%
Confidence score

United Kingdom

1800 628 024
1800 628 024

Click up if you have successfully reached Burberry Group by calling 1800 628 024 phone number 0 0 users reported that they have successfully reached Burberry Group by calling 1800 628 024 phone number Click down if you have unsuccessfully reached Burberry Group by calling 1800 628 024 phone number 1 1 users reported that they have UNsuccessfully reached Burberry Group by calling 1800 628 024 phone number

Australia

800 9621 3600
800 9621 3600

Click up if you have successfully reached Burberry Group by calling 800 9621 3600 phone number 0 0 users reported that they have successfully reached Burberry Group by calling 800 9621 3600 phone number Click down if you have unsuccessfully reached Burberry Group by calling 800 9621 3600 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling 800 9621 3600 phone number

All Other Countries

1800 816 567
1800 816 567

Click up if you have successfully reached Burberry Group by calling 1800 816 567 phone number 0 0 users reported that they have successfully reached Burberry Group by calling 1800 816 567 phone number Click down if you have unsuccessfully reached Burberry Group by calling 1800 816 567 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling 1800 816 567 phone number

Malaysia

800 441 1429
800 441 1429

Click up if you have successfully reached Burberry Group by calling 800 441 1429 phone number 1 1 users reported that they have successfully reached Burberry Group by calling 800 441 1429 phone number Click down if you have unsuccessfully reached Burberry Group by calling 800 441 1429 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling 800 441 1429 phone number

100%
Confidence score

Singapore

800 035 703 719
800 035 703 719

Click up if you have successfully reached Burberry Group by calling 800 035 703 719 phone number 0 0 users reported that they have successfully reached Burberry Group by calling 800 035 703 719 phone number Click down if you have unsuccessfully reached Burberry Group by calling 800 035 703 719 phone number 1 1 users reported that they have UNsuccessfully reached Burberry Group by calling 800 035 703 719 phone number

UAE

+44 207 806 1328
+44 207 806 1328

Click up if you have successfully reached Burberry Group by calling +44 207 806 1328 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +44 207 806 1328 phone number Click down if you have unsuccessfully reached Burberry Group by calling +44 207 806 1328 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +44 207 806 1328 phone number

United Kingdom

+1 (877) 217-4085
+1 (877) 217-4085

Click up if you have successfully reached Burberry Group by calling +1 (877) 217-4085 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +1 (877) 217-4085 phone number Click down if you have unsuccessfully reached Burberry Group by calling +1 (877) 217-4085 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +1 (877) 217-4085 phone number

United States

+1 (877) 780-9347
+1 (877) 780-9347

Click up if you have successfully reached Burberry Group by calling +1 (877) 780-9347 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +1 (877) 780-9347 phone number Click down if you have unsuccessfully reached Burberry Group by calling +1 (877) 780-9347 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +1 (877) 780-9347 phone number

Canada

+359 24 916 401
+359 24 916 401

Click up if you have successfully reached Burberry Group by calling +359 24 916 401 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +359 24 916 401 phone number Click down if you have unsuccessfully reached Burberry Group by calling +359 24 916 401 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +359 24 916 401 phone number

Bulgaria

+358 800 919 638
+358 800 919 638

Click up if you have successfully reached Burberry Group by calling +358 800 919 638 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +358 800 919 638 phone number Click down if you have unsuccessfully reached Burberry Group by calling +358 800 919 638 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +358 800 919 638 phone number

Finland

+371 80 004 191
+371 80 004 191

Click up if you have successfully reached Burberry Group by calling +371 80 004 191 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +371 80 004 191 phone number Click down if you have unsuccessfully reached Burberry Group by calling +371 80 004 191 phone number 1 1 users reported that they have UNsuccessfully reached Burberry Group by calling +371 80 004 191 phone number

Latvia

+356 27 781 018
+356 27 781 018

Click up if you have successfully reached Burberry Group by calling +356 27 781 018 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +356 27 781 018 phone number Click down if you have unsuccessfully reached Burberry Group by calling +356 27 781 018 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +356 27 781 018 phone number

Malta

+40 215 291 343
+40 215 291 343

Click up if you have successfully reached Burberry Group by calling +40 215 291 343 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +40 215 291 343 phone number Click down if you have unsuccessfully reached Burberry Group by calling +40 215 291 343 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +40 215 291 343 phone number

Romania

+386 80 080 953
+386 80 080 953

Click up if you have successfully reached Burberry Group by calling +386 80 080 953 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +386 80 080 953 phone number Click down if you have unsuccessfully reached Burberry Group by calling +386 80 080 953 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +386 80 080 953 phone number

Slovenia

+90 80 085 296 879
+90 80 085 296 879

Click up if you have successfully reached Burberry Group by calling +90 80 085 296 879 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +90 80 085 296 879 phone number Click down if you have unsuccessfully reached Burberry Group by calling +90 80 085 296 879 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +90 80 085 296 879 phone number

Turkey

+86 400 120 0956
+86 400 120 0956

Click up if you have successfully reached Burberry Group by calling +86 400 120 0956 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +86 400 120 0956 phone number Click down if you have unsuccessfully reached Burberry Group by calling +86 400 120 0956 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +86 400 120 0956 phone number

China (English

+86 400 120 1154
+86 400 120 1154

Click up if you have successfully reached Burberry Group by calling +86 400 120 1154 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +86 400 120 1154 phone number Click down if you have unsuccessfully reached Burberry Group by calling +86 400 120 1154 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +86 400 120 1154 phone number

China (Mandarin

+91 800 100 5815
+91 800 100 5815

Click up if you have successfully reached Burberry Group by calling +91 800 100 5815 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +91 800 100 5815 phone number Click down if you have unsuccessfully reached Burberry Group by calling +91 800 100 5815 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +91 800 100 5815 phone number

India

+81 663 381 3087
+81 663 381 3087

Click up if you have successfully reached Burberry Group by calling +81 663 381 3087 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +81 663 381 3087 phone number Click down if you have unsuccessfully reached Burberry Group by calling +81 663 381 3087 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +81 663 381 3087 phone number

Japan (English

+81 663 381 2819
+81 663 381 2819

Click up if you have successfully reached Burberry Group by calling +81 663 381 2819 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +81 663 381 2819 phone number Click down if you have unsuccessfully reached Burberry Group by calling +81 663 381 2819 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +81 663 381 2819 phone number

Japan (Japanese

+82 79 844 341 257
+82 79 844 341 257

Click up if you have successfully reached Burberry Group by calling +82 79 844 341 257 phone number 0 0 users reported that they have successfully reached Burberry Group by calling +82 79 844 341 257 phone number Click down if you have unsuccessfully reached Burberry Group by calling +82 79 844 341 257 phone number 0 0 users reported that they have UNsuccessfully reached Burberry Group by calling +82 79 844 341 257 phone number

South Korea

More phone numbers

Burberry Group emails

us.customerservice@burberry.com

100%
Confidence score: 100%

Support

Burberry Group address

Horseferry House, Horseferry Rd, Westminster, Washington, SW1P2AW, United Kingdom

Burberry Group social media
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 20, 2024