Giuseppe Zanotti
Reviews and Complaints

I am so disappointed with my experience with Giuseppe Zanotti. I was really excited to receive my $800 shoes, but unfortunately they were never delivered to me. To make matters worse, the UPS driver signed my name and I was left with no shoes and no answers.

When I reached out to customer service, I was met with such rudeness. It was clear that they were based in New York and they ignored my emails and never followed through with the investigation with UPS. I felt like I was being laughed at when I finally got someone to answer me.

It's such a shame that I lost $800 and had such a terrible experience with Giuseppe Zanotti. I would not recommend buying from them and instead suggest going with a more reliable retailer like Zappos.

Giuseppe Zanotti is a brand that is known for its high prices, but also for its exceptional quality. When it comes to Italian shoe brands, Giuseppe Zanotti is definitely at the top of the list. I have personally owned at least 10 pairs of their shoes, and I can honestly say that I have never been disappointed with the quality.

Of course, the prices can be a bit steep. My favorite pair of Giuseppe Zanotti shoes cost me a whopping $5500, and my second favorite pair was $3500. The rest of my collection falls somewhere in the range of $2000 to $3500. But, as they say, you get what you pay for.

One thing that I really appreciate about Giuseppe Zanotti is that they never cut corners when it comes to the quality of their shoes. Every pair is made with the utmost care and attention to detail. From the stitching to the materials used, everything is top-notch.

Overall, I would highly recommend Giuseppe Zanotti to anyone who is looking for a high-quality, luxurious shoe. Yes, they may be expensive, but they are worth every penny. If you're willing to invest in a pair of Giuseppe Zanotti shoes, you won't be disappointed.

So, I recently ordered a hat from Giuseppe Zanotti's website and boy was I disappointed when I received a completely different hat! I mean, what the heck? I called up their customer service and they told me to send them a picture of the hat I received so they could figure out what went wrong. After a few days, I called them back and they sent me a shipping label to print out so I could send the wrong hat back.

I was getting pretty anxious about whether or not they received the package, so I called them on the 7th day to check in. The customer service lady told me that they uploaded the wrong picture of the hat on their website and that they didn't actually have the hat I ordered in stock. What a mess!

Honestly, they really need to get their act together. I mean, how hard is it to make sure you have the right product listed on your website? It's not like I'm the only one who's had this problem. I've seen other reviews where people have received the wrong item or had issues with shipping.

Overall, I'm pretty disappointed with my experience with Giuseppe Zanotti. I was really excited to get my hands on that hat, but now I'm not sure if I even want to bother trying to order from them again. Hopefully they can get their act together and start providing better customer service and more accurate product listings.

I have had an experience with Giuseppe Zanotti and I must say, it has not been the best. I have made purchases from them in the past, but this time around, I am not impressed. I am currently waiting for a refund and it has been a nightmare. I understand that mistakes happen, but the customer service has been terrible.

I lost my return tracking number and it seems like it's the end of the world. I mean, come on, it's not that big of a deal. I have been trying to get my refund for almost a month now and it's frustrating. The reps have sent four emails to the supply warehouse, but there has been no response. It's ridiculous that they are under the same company and yet, they can't seem to communicate properly.

To make matters worse, their supervisor or manager is never around to help. It's so unacceptable. I just want my money back and it seems like they are making it so difficult for me. I have provided them with my order number, but still, nothing.

I could have easily said that they are scam artists, but I have bought from them before. However, this experience has left a bad taste in my mouth. I hope they can improve their customer service and make things right for their customers.

I recently purchased a pair of shoes from Giuseppe Zanotti's website and I must say, I was quite excited to receive them. After placing my order, I was given an order number and a link to track my shoes. However, I noticed that there was no carrier name or tracking number provided.

A few days later, I received an update that my shoes had been shipped from Italy. I was thrilled to know that they were on their way to me. However, my excitement was short-lived when I noticed that there was a hold on the delivery according to the tracking site.

I immediately called the customer service number provided on the website, but to my dismay, I was put on hold for a long time. After several attempts, I finally got through to a representative, but unfortunately, I was hung up on. This happened a few times and I was starting to get frustrated.

All I needed was the tracking number and the carrier name to find out why my shoes were being held and how to retrieve them. I tried calling the customer service number again and finally got through to someone who was able to provide me with the information I needed.

It turns out that my shoes had been held by customs and I needed to provide some additional information to have them released. I was able to do this and my shoes were finally delivered to me.

Overall, I am happy with my purchase from Giuseppe Zanotti's website, but I do think that their customer service could be improved. It was frustrating to be hung up on and to have to wait so long on hold. However, I am pleased with the quality of the shoes and would consider purchasing from them again in the future.

If you need to contact their customer service, the phone numbers I called were ***688 and ***013. My order number was ***9002.

I am extremely disappointed with Giuseppe Zanotti. I purchased a pair of shoes on July 17th and returned them the same day I received them in the mail. I received confirmation that the return was processed on August 4th, but it is now October and I have yet to receive my refund. They have been holding my money for over three months now, which is completely unacceptable.

I have tried to dispute the charge with my bank, but Giuseppe Zanotti told them that they have already issued the refund, even though I have not received it. This is a clear indication that they are scam artists. I am now short $500 and I am not sure if I will ever see it again.

I have spoken to their representative three times and they always say there is nothing they can do, even though they are the ones holding my refund. This is extremely frustrating and I am at my wit's end.

I urge everyone to stay away from Giuseppe Zanotti. They are not to be trusted and they will take your money without any intention of giving it back. If they do not do something about this soon, I will have no choice but to post about their scamming ways all over social media.

Order number: ***3441.

I recently bought a pair of shoes from Giuseppe Zanotti's website, and unfortunately, they were too big even though I ordered my usual size. I reached out to their customer service team to exchange the shoes, but things didn't go smoothly from there. The warehouse sent my shoes to the wrong address, and when I asked Giuseppe Zanotti to contact DHL to redirect the delivery to the correct address, they didn't seem to understand my request. Eventually, DHL sent my shoes back to the warehouse, and I received a follow-up email from Giuseppe Zanotti saying that they would issue a refund.

However, it's been over three weeks, and I still haven't seen the money in my account. I've called their customer service team more than ten times, and every time I get the same answer: "We have refunded your money." I even sent them a copy of my bank statement to prove that I haven't received the refund, but they still insist that they've refunded me. I'm extremely frustrated and disappointed with their service, and I don't think I'll ever buy from Giuseppe Zanotti again.

If you're thinking of buying from this company, please be careful. My experience has been a nightmare, and I'm now considering hiring a solicitor to help me get my money back. It's a lot of money to lose, and I don't want anyone else to go through what I've been through.

Giuseppe Zanotti is my absolute favorite shoe designer! I was so excited to receive my four new pairs of shoes from GiuseppeZanottiDesign.com less than a month ago. However, I was extremely disappointed with my experience this time around. Unfortunately, I had to return one of the pairs the very next day because they didn't fit properly. I was surprised to learn that their policy doesn't allow for exchanges, so I had to order a new pair instead.

After I returned the shoes, I didn't receive any email confirmation for eight whole days. When I finally did receive an email, I was shocked to learn that they had sent the same pair of shoes back to me. I couldn't understand why they would do that, so I immediately called their customer service line to inquire about the situation.

The representative on the phone told me that the shoes had been worn and that they couldn't accept the return. I was absolutely mortified because I hadn't even tried them on! I had simply returned them the very next day after receiving them. I felt so mistreated and disrespected by the whole experience.

Despite this terrible experience, I decided to give Giuseppe Zanotti another chance and ordered three more pairs of shoes from their website. However, I was still left feeling uneasy about the whole situation. How could this happen to me, a loyal customer who loves their shoes?

Unfortunately, this experience has made me lose interest in Giuseppe Zanotti shoes altogether. I don't think I'll ever go back to their website or buy from them again. Shame on them for treating their customers this way!

I recently visited the Giuseppe Zanotti store on Madison Ave in New York City to purchase a pair of sneakers for my wife. However, my experience was not what I expected. As soon as I walked in, the lady at the register seemed to be on high alert and immediately called her co-workers to the front. One male employee even pretended to arrange handbags near the front door, which made me feel like they were suspicious of me stealing something.

Despite feeling racially profiled, I still decided to purchase a pair of sneakers for my wife, which cost me $1,300. I did this because it was just two days before Christmas, and my wife had her heart set on a pair of sneakers from this designer. However, after I paid for the sneakers, the manager spoke to me in a very rude manner, which was quite upsetting.

A few days later, I returned to the store to exchange the sneakers for a bigger size. Unfortunately, the same lady who had called her co-workers to the front was there, and she was very rude to me and my wife in front of our 6-year-old child. I had had enough and decided to confront her about her behavior.

It's disappointing that I had to experience such treatment in a store that I had hoped to be a pleasant shopping experience. I would not recommend shopping at this store, as it seems that they have a problem with racism. It's ironic that the employees who were rude and nasty to me were also black, just like me. It's a shame that we still have to deal with these issues in today's society.

I recently had an experience with Giuseppe Zanotti's outlet store that left me feeling extremely disappointed. My girlfriend and I ordered four pairs of shoes as gifts from their website in early January 2020. We live in Puerto Rico, and the website offered free 2-3 day air delivery to our location. We received the first order, but unfortunately, the size was too small. When we contacted customer service to request an exchange, we were told that the order should not have been delivered to Puerto Rico and that it was a mistake on their end. Despite this, we received the order from UPS with a label that clearly stated 2-3 day air delivery.

We explained our situation to the representative and asked for an exchange for the incorrect size and the other three orders we had placed. However, we were told that they would only refund us and cancel the other three orders. We suggested that we could exchange the shoes at the Giuseppe Zanotti store in Puerto Rico, which was only 15 minutes away from our house. We asked if they had the shoes we ordered in the correct size and explained the situation to them. However, the representative said they would have to talk to their headquarters in Italy and get back to us.

We waited for a response and called back the following week. We were told that they would not accept the return/exchange in the store and that they would create a label for us to send the shoes back. We were frustrated by this response, as it was their system and warehouse fault that caused the mistake. We asked for a promo code for the same amount we used for all the orders, but they only offered us a 10% discount for the "trouble this has caused." We were insulted by this offer, as it was clear that they were not willing to take responsibility for their mistake.

When we called back again, we were met with an arrogant and sarcastic representative who did not seem to care about our situation. We asked for an update on the 30% discount we had requested, but she brushed us off and said she would send a message. When we called back two days later, we were told that they had sent the email with the 30% discount, but when we opened it, we found that it was only a 10% discount.

In the end, we sent the shoes back for a refund and repurchased the correct size with a 10% discount to send to our family member in the US. We were disappointed by the lack of responsibility and customer service from Giuseppe Zanotti's outlet store. We will not be purchasing from them again and will be sharing our negative experience with others. It is frustrating that the option for shipping to Puerto Rico is still available on their website, despite the issues we faced.

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I recently had a terrible experience with Giuseppe Zanotti's website. I ordered a pair of shoes and paid for them, but they never arrived. When I tried to contact customer service, I was met with silence. I sent multiple emails, but received no response. I even tried calling their phone number, but it was always busy. I was extremely frustrated and felt like I had been scammed.

After doing some research, I discovered that I was not the only one who had experienced this issue. Many other customers had also complained about not receiving their orders and being ignored by customer service. It was clear that there was a serious problem with the company's operations.

I eventually decided to take legal action against Giuseppe Zanotti. I hired a lawyer and filed a complaint with the Better Business Bureau. It was a long and stressful process, but I was determined to get my money back.

In the end, I was able to get a refund for my purchase. However, the whole experience left a bad taste in my mouth. I would not recommend shopping on Giuseppe Zanotti's website, as their customer service is clearly lacking. It's a shame, because their products are beautiful and high-quality. But if they can't get their act together, they will continue to lose customers.