Versace

I bought 3items that hot shipped as usual on time. The items got stopped by customs and it was found that the invoice under declared and a penalty was imposed. To say im frustrated is an understatement. None of the agents know whats going on with the issue. I then receive a return slip, i call to ask how do I return a parcel i nvr received. No one has an answer I decide to call Global E, they cannot give me an answer they tell me they will share information with Versace. Then im told my package will be returning to the warehouse and a refund given. How when customs stopped the shipping. They say they will pay customs and return it back. But its already in country, how does it make sense to return it to warehouse. We argue and I say fine whats the time frame for my refund. No one knows 😭😭😭. Im beyond frustrated