Balenciaga America Incorporated
Reviews and Complaints

I have a situation with the Balenciaga shop inside of the NYC Saks 5th avenue. I purchased pants from there and they are refusing to return them claiming they are "damaged" and "soiled" which is untrue. The sales associate Jesse Jacobs apparently went and stalked my social media and saw one of my clients wearing similar pants. Again the pants are unused, clean and tags attached and I would like to avoid going through court as that takes time and money. I live in LA and I would have to sue also for travel expenses for the court date as well as any credit card interest fees that have accumulated by that time. I can send you pictures of the pants so you can see they are unused and 100% sellable so Balenciaga/Saks would not lose any money. I worked in retail for over a decade and I know customers are always right so I am appalled by this kind of treatment by this level of store and brand. Also kind of disturbing that your sales associate has a burner account where he goes and stalks private customers. I know my rights and I know Jesse and the manager (female) are just being bullies. Would not expect this kind of customer service from anyone at Saks

I made a purchase on Balenciaga.com on 6/29/2022 and got a baseball cap. But on 6/30/2022, I received the wrong item. I took a picture and emailed them about it. They told me to return it on 07/07/2022. I returned it on that day, but they emailed me saying they only got the parcel, not the item. I tried to email and call them, but no one responded except for one email saying they can't refund me until they get the item. I think this is a scam. I have no reason to keep the wrong cap, and it was their mistake to send me the wrong item. They just ignore my requests. I called *** to file a claim, and they told me the package weight was the same as the first time they shipped it to me. So I think it's their staff who took the cap.

I bought a Balenciaga hourglass bag from Balenciaga *** on October 11. On March 4, 2022, I told them about a repair/warranty issue. They told me to fill out an online service form, which I did. On April 5, 2022, *** the repairs manager said they would fix it for free. He sent me a mailing label and asked me to send the bag to them. I sent it on April 6, 2022. It's now June 22, 2022 (11 weeks later), and I still don't know when I'll get it back. They said it would take 4-6 weeks, but it's been longer. They said on 5/31/22 that it's still being fixed, but they haven't answered my emails or calls since then.

I bought some shoes from Balenciaga.com on 8/8/2022 for $1219. They came on 8/10/2022, but the box was messed up and the shoes were gone. I called Balenciaga and they said to send pictures and wait for an investigation. I called them on 9/1 and they said it wasn't done yet. Then on 9/9 they said the package was delivered and they won't give me my money back or the shoes. So now I'm out of $1219 and no shoes.

I bought some sneakers from Balenciaga, but they sent me the wrong one and only one shoe. I contacted them and they gave me a slip to send it back. I dropped it off at the post office, but they said they didn't get it and the tracking number didn't work. I asked to talk to a boss, but they just made excuses. After almost a month, they said they were working on it. At first, I just wanted the right shoes, but now they say they can't do that and are holding my money. Don't buy from them, get it from a store instead.

I got a coffe mug from them as a pre-order in March. The order went through in May and was shipped in June. I received the order with the plastic cap missing. No biggie, I called them to have them send it to me, which would be the normal thing to do. They tell me they can't do that. I need to ship them back the cup and they will ship it back to me with the plastic cap. LOL, unreal! Meanwhile, I'm in Florida! No longer in MTL. They told me I had 30 days to do so. Anyway, I get someone to do it for me, and they receive my order, and they haven't even refunded me the money. This ridiculous manager keeps getting back to me, saying they're working on it. What is there to work on? I sent you back your garbage. Refund me my money! So, I have already gotten interest charges on an item I don't even have! Tell me, is that right? The manager *** did nothing to fix the problem. Let me keep the cup and just send me the plastic cap, that's it! Or refund me the garbage you sent me. No, they make me send it back, and still, one month, no refund! Disgusting service, and they gave me a 10% off coupon. What do you expect me to do with that 10%? I will never buy from here ever again! I want my refund! For the item I sent back, the *** tracking says it was received.

I bought a Balenciaga large sweater on 10/06/22 (order number ***). When I got it, I realized it was too small for me. I sent it back to Balenciaga, but they said I couldn't get a refund because there was a stain on it. I never saw any stain and I didn't even try it on. I'm really upset because I lost almost $2000 and the top will never fit me. I haven't opened the package they sent back to me because I know I didn't stain it. It's not fair that they're blaming me for something I didn't do. Can someone please help me? Thanks.

Placed an online order of sneakers. Upon arrival I received an empty box with no items! Shoes were not packed. Stated they did an investigation with *** and found no error. Unsure how *** would know what contents were inside. Would not provide proof of their findings. Spent nearly $900 on an empty shoe box.

I returned my products via mail to balenciaga and they have taken 3 months and still havent processed any refund. I have left them at least 20 emails and I have not received a single response. I have called the phone number in their customer service more than 20 times as well, all during different times in the day and they have not answered. I have been waiting 3 MONTHS. I am out of $2100+ for products that were returned back and delivered to the vendor. BALENCIAGA HAS THE WORST CUSTOMER SERVICE EVER.

7/10 purchase...i try to return due to dislike of product..never worn...unused..today on 7/15, they now informing u all sales are final and they only do store credit...they want to claim in on their receipt they list this..but no one pays attention to this sort of detail. There store and online customer service refused to refund my money back to the card. This is fraudulent practises not informing people before they buy something that they will never see their money again. I want my 351.81$ back! This is insane practise. Take your product back!

I placed an order on 9/16 for a pair of tennis shoes and a purse. I received my packages with the items missing. I contacted customer service immediately. I was told to send an email containing the pictures of the packages. I did, but was told that it was outside of a 30 day timeframe. When I initially informed balenciaga about my items missing I was told that a claim would be started. Then I was later told to email my pictures. I have no control over the customer service department procrastination. If this is not resolved I will be escalating my issues.

I ordered a pair of sneakers from balenciaga in march in august I had to send my sneakers back to balenciaga for repair in October I was told my sneakers could not be repaired so I would be receiving a refund on my purchase I have been calling balenciaga since November 1 about my refund and I keep getting a run around either a manager will get back to me in 2 days & NEVER DOES or someone will reach out to me from repair & they NEVER do its been almost 3 months Ive been waiting on my refund and Im not getting any answers from any one the customer service is disgusting the way they handle things is disgusting for a multimillion dollar company you would except decent customer service this is the worst Ive dealt with I will never order from them again ! I just want my money back !

This company is the worst company I have ever done business with. Their online ordering is a scam and their service is extremely poor. Upon ordering online, my credit card was charged but only to receive an email the next day that the order will not be fulfilled. This prompted me to place additional orders with four different credit cards, all unsuccessful despite no bank or card issues on my end. Shortly after my credit card was compromised. This company sells their customers card information. After many headaches I managed to order the items. I mistakenly did not realize the items had to be signed for. Balenciaga was going to return to sender but I asked them to cancel that request as I was going to re schedule clients so I could be home. I was assured the items would arrive but of course, they did not. This company has caused me time and money and zero was done to make it right for me.