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Antivirus Software Complaints

Malwarebytes / malwarebytes premium

Ca
Carolyn Edvin on Feb 14, 2019

Where ever I go on my pc the malwarebytes warning comes up... I have removed program and re-installed it... Does not help!!! It is slowing down my computer and in a matter of 5 minutes it says I have over 300 pups... I cannot corrrect it and your help is no where to be found... I am paid...

Kaspersky China / paid for service renewal, code unable to activate. refuse to refund.

Sh
Shanghuan Zhao on Feb 12, 2019

I've purchased the anti virus service originally from China 3 years ago, then I've relocated to Canada. when my service is about to expire, the reminder notify me to re-new the service by paying additional amount. so I've made the payment to re-new the service with payment proof in Chinese...

McAfee / antivirus software

Ro
Rocko23 on Feb 9, 2019

On the 30th of October 2018 $114.99US $177.81NZ was withdrawn from my account for the renewal of my McAfee antivirus. However I have not been able to download/activate this despite numerous attempts to do so. I have tried to make contact with you since then and received no response or support...

Avast Software / avast cleanup premium (60 day trial)

Je
Jeff Blacklock on Jan 31, 2019

On 1/14/2019 got a pop-up on computer from "Microsoft" saying that my computer was infected, and if I close the page I will not be able to use the computer anymore! So i call number on screen he connected to my computer and showed me the problems that he said i had? Sold me a Avast Clean up...

Systweak Software / 2 year service plan for 199.99

Ma
Martin Velazquez on Jan 9, 2019

They told me hackers were trying to hack into my computer and told me if I got off the phone the hackers were going to get all my information. They talked me into buying a service plan, so I bought a 2 year service plan for $199.99 and about three weeks later my computer started being...

McAfee / improper charging and refusal of reimbursement

In
Indignada on Jan 9, 2019

It seems like a scam. I bought a computer for my daughter in December 2014 and we immediately purchased and installed McAfee antivirus. One year later the service was cancelled by McAfee and a recurrent message would appear at the screen informing that the service was cancelled and asking...

TeamViewer / refund

Ra
Rachael White on Jan 8, 2019

First a call came in from Wenatchee, Washington [protected] saying I had a refund coming because some protection plan wasn't working and in order to send me a refund they had to connect to my computer, I started following the directions AFTER I asked questions, The guy (Indian voice...

AVG Technologies / avg vpn avg ultimate

Kc
kcufAvg on Dec 31, 2018

This company is extremely unethical. They sent you pop up reminder and charged you multiple times for renewal. They have not been able to fix a lot of backdoor even after paying them for technical support. Double billing and incorrect renewal date to charge you multiple time before the...

Gameloft / asphalt 9 (anti ban team)

Sc
scare on Dec 25, 2018

Hi, u guys just put me into a cheater server something for no reason...….. Is this supposed to mean that I getting ban for being tooo gud for this game, u know my club had 2000 milestones at the last moment to unlock the bp trizo and we lost it, how should I trust u guys that u will ban me...

Norton / norton antivirus subscription

Mr
mrshowl on Dec 21, 2018

Norton takes advantage of elderly. My parents subscribed to Norton for about $100/year. I found out in july, while visiting, that my parents that norton was NOT updated on their computer as they were paying for, since 2015! I contacted Norton and all customer service agents could barely...

BitDefender / antivirus

Hd
hdsfaldsjlafj;sdj on Dec 12, 2018

I have had bit defender for a year or two without problem. It was highly rated when I originally signed up. Recently, my credit card number was changed by my bank, so I had to manually renew. That was an ordeal in itself. At the end, I got something that threw up an error every time I...

DRI AVG Technologies / unauthorized credit card charges

El
Elizabeth Laux on Dec 10, 2018

On Nov. 8 a transaction was made on my credit card and then posted on Nov. 9 for $119.99. This must be an automatic charge because I have paid it before but I do not know how to stop this and I do not use AVG on my computers. I do want the full amount refunded to my account and then...

Safecart / automatic renewal service info

Pe
Petra Bálint on Dec 10, 2018

I received an auto renewal email, which is content that my subscribe will automatically renew for 39.99 USD, but I dont want to renew my subsribe, I would like to unsubscribe form the service. As i would like to unsubscribe from the service, please delete the automatic payment option, and...

McAfee / customer support for the united state subscribers

Ja
Jack Balmer on Dec 4, 2018

Been trying to get someone in McAfee support that doesn't speak in broken English and an accent That I can't understand what they are saying. Two days now and three Call backs to my home and all with an accent and trying to speak English that I sure can't understand. Kept being told they...

AVG Technologies / unauthorized credit card charges

El
Elizabeth Laux on Dec 5, 2018

I do not want my credit card to continue being charged for something we do not want. How do I go about making this stop? I will cancel my card if necessary. I do not want my credit card to continue being charged for something we d not use. You need to reverse the charges made on my credit card...

AVG Technologies / avg virus protection

Do

I bought into the virus protection last month for 85.67 just to find out i had been in it already and paid several times. If you go back and check you will find it. Please refund my money asap or I will have to go to higher authorities on this. I did not realize that I had bought thi...

Norton Standard 1 Device / norton standard 1 device

Ke
[email protected] on Dec 2, 2018

Hi i recently bought the above 1 yr subscription because i was notified that my original subscription was running out by Norton, when i tried to put in the product code i was initially told via email that this was successful after my original end date with my Norton subscription i was told...

Avangate / avngate*iolo

Jo
John McClure on Nov 27, 2018

a charge of $54.07 was charged to my bank. I have made "NO" charge for IOLO because IOLO doesn't work on this computer. I would like a response to [email protected] ASAP. Heck I don't even know who "myFICO" is. It appears that I have been hacked and someone at one of the two...

Malwarebytes / free version of anti-malware software

Va
Vadim-and-Boris_CSMD on Nov 6, 2018

I want to warn customers whom it may concern about selecting the ~ Nov. 2018 "UPDATE" for their FREE version of Malwarebytes Anti-Malware software. Be prepared for the company to deceptively wrest control away from your PC's Windows Defender (main firewall) and to reset all your previou...

DRI Kaspersky Lab Orderfind Com IE / unauthorized credit card charges

Li
LindaGer on Oct 29, 2018

Refund the sum of $109. 99 Canadian dollars which was, unauthorized charged to my Credit Card refund the above amount back to my The Affirm Master Card the last four numbers are ... ... ... 1998 expiry date 09/20 This is Linda G Gerbrandt of Grande Prairie, Alberta Canada Phone [protected] I am not happy. Have this matter cleared up quickly, Thank you