LA Fitness International

Good Day,

My name is Trina. I am a single mother of 3 kids and also a student. I do not work, but I wanted to get a start on my fitness journey. I went into the LA Fitness in Edmonton near my house, [protected] st NW).

I spoke to a guy names Andrew, we had a consultation and it was really only suppose to be a consult. But you know when you're in those vulnerable moments and of course it all sounds fine and dandy and with the urge to just do it I paid into the membership and the training sessions where I ended up spending in total $754,92.

After I had left it all started to sink in just how costly it really was.

I did call the same day and let them know it was just too expensive for me to pay all that money into when I was not expecting it to be that costly.

They did let me know I had to go in and get the refund so when I went in to get my full refund Andrew convinced me to pay into the gym sessions where it was once a week instead of twice a week and made it sound so much cheaper, something around $200 and something a month instead of the ridiculous amount I paid. So instead of just excepting my full refund which he said I would get the next day I ended up paying another $355 thinking that it would just get me out of the situation I was in, plus sales people are so persausive its hard to just get out of what they are trying to convince it best for you. It has been 2 weeks still since I went in and tried to get my full refund and I have called and left msgs and talked to Andrew where he assured me the refund was approved and he didnt know why it wasnt sent back yet. It has been the most unprofessional experience I have been dealing with just to get my full refund back. Now I wasnt my full refund of the gym membership and the other gym sessions I paid into of the $355. So in total id be getting a refund of $1109,05. Thats ridiculous.. Its really unprofessional that this is what im dealing with at a gym, I am a single mother with kids and this is almost the cost of my rent. I just want my full refund back of everything I paid into and I went in right after to get this done. I keep getting the run around over the phone to the point I have anxiety and I dont wantt to have to go back into the gym to get my full refund. Please give me my refund back. That is all I ask.