The Brick

Purchased a automatic king size adjustable bed from 1920-99street Edmonton, paid extra on the mechanical warranty and asked to have the bed delivered and set up. When the two brick employees arrived they took a box in and put the bed together and left. When I went in and looked it was just a bed frame and not the adjustable bed. By the time I ran out to stop the drivers they were half way down the street. I called the brick and have received nothing but the run around. They asked me to take pictures and send them along with pictures of the bill and I have received absolutely no help and they are ignoring my e-mails now. Every time I call the customer service center I receive a nasty rep that keeps feeding me false information. Right now I am out over $2000.00 by receiving a $300 dollar bed frame. I honestly am about to sue the brick. Stay away from this company as they are crooks and you will not get any customer satisfaction or your money back or the correct item you ordered. Looks like I am going to have to get a lawyer.

I've never heard of the company treating the customer as if they are annoying them because they do not want to fix the mistake and keep customers coming back. The below attachments are what they sent me the attachment of the bill is what was ordered.

I bought these two products from Bricks on boxing day, it was not in stock at that time was delivered in February. I had to return dinning table as its base was broken and got another one which was fine.
Ordered a sectional sofa right hand side chaise. wrong sectional was delivered both times and when I called to complain at the store looks like no one is interested to listen to me. I explained them multiple times that it is a big hassle to wait for the delivery and assemble it and find out it is not the right piece. no one bothers to call you back with a solution.
It is very disappointing situation, now I have told then I am ok with the left chaise with a sofa and it is just missing the back support, still no solution.

to pull the account you can you use [protected] phone number, please call at [protected] to discuss

I came in on March 27th, bought 6 chairs. Each box had two chairs in them. And each box comes with a back with two legs attached, the seat and then another box with two legs and the screws inside. I was told I could pick up from the warehouse in north Edmonton on Saturday. I went up Saturday morning only to find out the warehouse had never received any sort of paper work and they did not have chairs for me. I told them i am leaving with chairs I live an hour away and I'll wait. They found chairs for me and I left. I get home and start unpacking the chairs only to find put one box is missing the legs and all the screws. I call in right away and get told they have no more anywhere and I will have to wait until the 10th of April to get another box. I go in yesterday (April 11th) to pick the new box of chairs up and once I get there they say they only have a box with one chair in it and the other lady had wrote down the code wrong. They said they would be right back and left for 15 min into back area. Finally cane out with two separate boxes and they said there is one new chair in each box. I asked 5 times are they sure for sure it's the same chairs and has ALL the parts and they reassured me they had opened both boxes and doubled checked. I left and this morning I noticed on of of the boxes was written in my own writing "missing two legs and screws". So I opened the box which now only had one chair in it and guess what... ITS STILL MISSING THE LEGS AND SCREWS! I'm sorry but seriously?! The new box has the legs and screws for that chair but this old box I had taken back in just looks like they removed one chair and taped it back up. My own fault for trusting them that they had actually checked. Called in yet again, got hold I would now have to wait again until Monday. No one said sorry. No one has tried to compensate anything. I live in another town and this is wasting my gas and my time. I asked to be delivered because of all this and they said I would have to pay. I am beyond pissed and will never order anything again from the brick. I am fully going to make them open the new box in the store Monday because apparently your people can not do things on their own.

Last November 04 I bought a Mattress with frame and everything else in the South Edmonton Store. Until then everything was perfect, everybody nice and very helpful, fast service, they even find a mattress to delivery in less then a week which they said didn't have in stock.

Less then 2 weeks after the delivered the the stitching on the bottom of the mattress starts to open, then:

I call the customer service - answer - you have to call the store.
I call the store - answer - you have to call the serta to fix the mattress.
I call the serta - answer - you have to go though the store.

After talking with the lady at the store, responsible for customer service she said she would contact serta and ask them to came at my house and fix the mattress.
Two weeks later - NOTHING. And I call her a few times between this two weeks and she even said they don't reply her emails.
Today I spoke with her and she said they reply her (just today) and ask her for more information, but she don't know when they will reply her back or come to fix the mattress.
I sent a email to the head office customer service and they didn't even bother reply.

We bought a couch from The Brick in South Edmonton Common in august of 2012, and we have had nothing but issues with them since. They brought the wrong legs with our couch and this is where all the trouble started. I then called to tell them that i didn't have legs for my couch and they said they would order them and that it would take up to a week for them to come in. A week went by and surprise, surprise.. no legs. So I went into The Brick and they had told me that no such order had been placed. I dealt with customer service then to order new legs, I even got the parts order for proof that they had been ordered. Now on this parts order is says that if the product with be debited for full credit if ordered parts are not in by october 7th 2012. October 7th rolls around and we still haven't gotten a phone call. I called to talk to customer service once again and was met with a confrontational manager. We talked about it and she said that it indeed said that we would get a full refund on our couch as long as the vendor was north american. She was waiting to hear back from them and she would give me a call the next day. Well she called me the next day to assure she had not forgotten about me, and that she still hasn't talked to her boss but she will for sure talk to him tomorrow and call me then. I waited for a couple days and still no call, so i called there once again and found our that she had gone on vacation. So that really left us no choice but to go back into the store. When we got there we spoke to the manager Rob. He was VERY rude and CONFRONTATIONAL, saying that they were not going to compensate us in any way for running us around in circles and argued with us the whole time we were there. Gave us the legs and that was it. We got home and low and behold they gave us the WRONG legs. I dunno how the expected us to support our two piece sectional on 4 legs. I am still getting the run around and when i called to speak to the manager i was directed to Chris, I asked him who is boss was and he responded by telling me he has no boss. Riiiight. I am still in the middle of dealing with all of this, and it has been nothing but run around's and inappropriate customer service.