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The Brick review: False advertising

I
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10:33 pm EST
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Hello,

On your website you outline special offers. One is "Save the tax when you buy 3 or more same brand Major Kitchen Appliances"
the other is:
"Buy 2 LG Built-in Cooking Appliances and save $300"

When I read the terms and conditions, neither state that they are mutually exclusive. In fact, they are both outlined in the same special offers text box, they aren't even separated.

I made sure that all three appliances that I bought were part of the "shop this promotion." I got the $300 dollar discount, but the taxes were still applied.

When I called the store they agreed that the exclusion was not specified - they weren't able to find any wording that said you could only have one but not the other. They offered to give me the better deal - save the tax - but I find that's unfair. Customers make decisions based on the policies that are clearly outlined. If you don't state exclusions, why should you apply them?

I could get better savings at Costco were I don't even have to buy the same brand name, but can mix and match.

I'd rather not have to take my business to costco and stay with the brick, but if you can't remedy the problem then I would like to cancel the order (it was placed a day or two ago and get a refund please.

Desired outcome: I would like both special offers that were advertised.

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Jan 27, 2025 1:52 pm EST
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16930-114 Avenue, Edmonton, BC, T5M3S2, CA

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Hello,

We are very sorry to hear that you have been disappointed with our credit combination policies. Please note that this complaint has been escalated to our management team under the ID #422589.

Thank you and take care
Update by I F
Jan 28, 2025 10:52 am EST

Thank you for your quick response. I did also email customer service and got a call back from a store. They said upper management will not allow both promotions to be applied and would not respond to my question of why this wasn't clearly stated in their offer. I cancelled my order. I would happily reorder if someone decides to tell me why something that isn't stated as an exclusion is done and if both discounts are applied. I would also suggest that they change the terms in conditions on the website for both promotions so as not to falsely advertise to other customers.

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