Hammonds Furniture
Reviews and Complaints

Despite at least five emails requests and telephone calls asking for dimensions not shown on your totally inadequate drawings nobody has the curtesy to answer.

I have tried to work out the width of the unit in order to organise a carpet fitter, by using one of your dimensions as a template but this was inaccurate and it is apparent that many of your measurements are also wrong.

There has been communications as to the design fault that prevents the printer being stored as requested to both surveyor and sales person but no answers.

Now being asked for second payment which has no indication of the £400 deduction as arranged with your lady Amanda.

I think that your company has a problem and think we should part company and return my initial payment at once, or get a email stating the dimensions that I want, but lets speak honestly I have no faith in your company or any one I have dealt with or spoken to.

Sorry about this but the more I think about it we should part company.

Very disappointed with service 2nd design visit, first one cancelled due to sickness, rearranged, booked another half day off work, waited half hour, checking phone for emails, calls, voice messages, none of which received. Tried for over 30 min to get through to Cs, eventually tried all options until someone answered! Was told oh yes we've been trying to contact you designer rang in sick! I said no that was last week!, the person said no its today, I said but this the second time and sorry you have said you've been trying to contact me bur I have no missed calls, texts, emails or voicemails, if I had I wouldn't have had a half day and wouldn't be sitting here waiting for the person to arrive! The person almost called me a liar and then said it was due to the pandemic!

Well I'm afraid you have lost my sale if this is before we even ordered I can't risk this wouldn't happen with the fitting!

I am deeply dissatisfied with the service and mis leading information I was provided, which involved me providing personal details and accepting a credit check in my name for a product which was not available.

Throughout this process, I as one customer has had to deal with 4 different individuals who have each contradicted each other, called each other out and also stated incorrect information has been provided by one another. The service I have received on this occasion is unprofessional and inadequate.

It all started poorly when Sam Boffy failed to provide key information when discussing the design, such as the requirement to remove carpets. Sam provide many versions of the design, all of which included a side angle bookcase, which cannot be offered as a service or product Hammonds are able to provide their customers.

Sam also assured us a call would be made to us the following Monday to arrange our survey and fitting, this was not confirmed until 11 days after our design visit and so of course then fitting dates which would have been available originally were no longer available.

We settle on a date which worked, to be now be told this is no longer possible because of Sam’s errors in what he advertised the products as, in which has now delayed every process.

Sam’s solution is for us to pay additional £437 to Hammonds for his mistake to agree on a design which resembles our original design or walk away with the loss of nearly a month going through this process with a baby on the way, loss of earnings, providing personal details to a untrustworthy source and a unnecessary print on my credit score.

Unfortunately out of all this, I have fallen a victim to being mis sold a product by being given false information regarding that product. And now I am left empty handed, out of pocket and with a huge pressure on time to find a solution some how or another.

Fitted wardrobes in 3 bedrooms 7 years ago with 10 years warranty. Cream slab - we recently moved into the property where the lady had paid a fortune for them and the cream was peeling off on one side, she had arranged this to be fixed through her guarantee before we moved in, over the next 12 months all the gloss has warped and is hanging off the wardrobes in 2 of the rooms - pics available - I have contact hammonds for a repair (offered to pay) who wouldn’t come out so we went to see them in doorway to value and the lady in there said it was faulty and all the wardrobes did the same and they didn’t do them anymore in that style, again we contacted hammonds asking them to repair and they refused and said they wouldn’t come look unless we want new wardrobes fitting and buying and wouldn’t touch a repair under 1500 - the service is the worst seen by a large manufacturer who see uninterested if you are not buying a new product don’t be fooled by the aftercare or guarantee - even though this product is manufacturer fault they won’t help us at all, we now have thousands of pounds of wardrobes that are fitted that we need to replace the inners also as they won’t do anything to help also all the handles keep falling off - do not buy of this company - guarantee and repairs are non existinent only bothered about new sales not existing customers and they sell faulty products which they wont make good when they go wrong

I could be here for hours explaining what an utter disgrace this company is. Essentially, their surveyors are not in fact surveyors at all. They should have identified an issue after the drawings were made, but didn't and now blame us and say it is our responsibility, despite their T&Cs saying the responsibility is theirs.

They have left piles of their flat pack furniture in our kids room in really dangerous positions. We have even had to call the police because they have put our kids at risk.

Their senior managers are clowns and don't even know what their own T&Cs state.

They have left our house upside down and think they can walk away from their responsibilities.

DO NOT use Hammonds. But if you do, when they surveyor comes around, ask him or her what actual qualifications they have to call themselves a surveyor. They won't have any. They are just money collectors.

WA158PT

Dear sir /madam

I had reached a agreement with Hammonds for fitting new wardrobe at my property earlier this year.

The earlier installation date in May was cancelled as it was not suitable to us this was conveyed to o Hammonds team, de st pure no

Fault of ours, we were penalised a fee of 150£.

We than agreed for a subsequent installation date on 25/7/22

They sent in a confirmatory email dated 19/7/22, (week before installation) confirming my installation date.

In a reply to your email requesting payment of the penalty for installation to proceed in the 25/7, I had categorically stated that I was not houngan to pay the penalty for no fault of mine but happy for installation to go ahead as planned.

No where in the email did they mention that payment was due and installation could not proceed with out payment? In response to the email dated19/ we received a email confirming the installation date to be on 25/7/22.

We had taken the trouble over the weekend to empty our bed room and dismantle our old wardrobe to facilitate installation (we had just returned from the Hajj pilgrimage in Saudi Arabia and were dead tired) but we decided to empty /dismantle our bedroom to facilitate installation on the 25/7

When I called on Hammonds on the 25/7, they demanded payment of 300£ to reschedule a installation date. (as a penalty fee for cancellation for no fault of ours)

Now our bedroom is in ruins with our clothes and belongings scattered all over the place!

Most of my communications with Hammonds have been through the contact us portal on their websites. I have communicated mostly through these portals for which they have not bothered to acknowledge nor reply to them, This portal does not save my sent emails.

In a response to their email dated 8/7/22. I have categorically stated that I was happy for the installation to ahead on the 25/7 but not happy to pay a cancellation fee (for cancellation of installation in May). I had communicated this to their surveyor mr Paul Kirkhan who visited us on 7/4/22 (copy of the text message attached) that we were not happy to commence installation in may/June due to our daughter GCSC exams. I never got any mail or call as promised by Paul.

Regarding the subsequent installation in the 25/7, Hammonds team have not bothered to reply to my email where in I have categorically stated that I would not pay the penalty, instead sent me a confirmatory email dated 19/7

Confirming my installation date to be on the 25/7/22

Based on the above reasoning I request Hammonds to refund my 300£ and compensate me for your unilateral, thanks dr j Ahmed

I agreed the price for a wardrobe with Hammonds sale guy, after he send me their design, I have check all interior design and colors which looks seems fine to me. However I’m not quite sure about their design, so I find a image from their website and explained that is what I want but can’t tell from their design. The sales confirmed with me without mention the price he gave me is based on brackets not panels wardrobes! we have a slop in our bedroom, when the surveyor guy came he changed the position of some panels due to the technical reason of fitting the sliding door. Then when the fitter came, I found out they only gave me some brackets not full panel wardrobe! Also he couldn’t fit the panels on the place I asked for, and one piece of sliding door was missing too. Because the surveyor didn’t measure the door for me! I’m shocked and contacted Hammonds straight away however I have been told I signed the paper works for the brackets not full panel ones! I told them I have emailed a full panel image their sales to confirm the design and he didn’t mention anything about brackets! I only find out on the second day of fitting! The fitter left a piece of panel on top of the wardrobe and which is absolutely ridiculous! Their field manager came and they have to change my design again to fit the sliding door, basically the design they gave me before is not practical! I’m not paying for the item I didn’t ask for, and I’m not happy about the service and products. I can’t off work again without paid to rectify their fault. It took me a full to do the cleaning last time, and it will the same mess again for next time! How can they as a company ask your customers to pay all the bills due to your staffs lack of knowledge? I have spoken to Hammonds and they don’t care!

If you would like to add grief and pain to your tranquil home then please chose Hammonds. We thought Hammonds was a reputable company so went ahead and placed a full room wardrobe (expensive but we thought its a good company so its worth it and chose them over some British local companies) Shame we didnt chose the local companies who even offered to have it done in 3 weeks, nope we decided to wait 4 months for Hammonds, They came and installed but the finish was awful so we had a revisit booked where one person came to take notes after 4 weeks and 3-4 weeks after which the revisit was booked. This person came unprepared and completed 30% of the job, left the wardrobe unusable and left with a right mess with a promise to come back Monday, Monday came and went, Tuesday I get a text (no explaination) that your revisit is now booked for 3 weeks from now, WOW! So, we are supposed to be with a mess that you created. To top it all they have the cheek to ask would you like to pay for the second wardrobe so the second install can still go ahead in 1.5 week from now. Obviously they are not getting our seond install. That will now go to another company.

Thank you very much, Stay away! Seriously!

I spent a lot of money for a fitted bedroom. The chest of drawers is too small and the dressing table is too big and has been built over the only electrical power points in the room

Dear sirs, Account no F1287. I am writing to you today to compliment on the work to my fitted bedroom furniture that was carried out by a very polite chap who has made a wonderful job and also thank the designer for her work.
Nevertheless, I have to say your Accounts department, in this instance, has been abdominal. We paid the first and second payments and no problems. However the final payment that was paid on 26/5/21 was received and put into your account but you sent first emails which I tried to reply, but unfortunately was away and could not get a signal to reply to you. I then tried to ring because obviously I was very concerned that you had written to say you hadn't had this money but because of COVID I was unable to speak to anyone on the telephone I even tried other retail shops who sold Hammond furniture but diverted to Hammonds answer phone to no avail.
The reason I am writing today is to tell you how appalled I am because I was sent two letters, one from yourselves on 7th June a notice of intention to take court proceedings against me. In order for me to speak to somebody I had to falsify to make another appointment for work to be carried out so that I could speak to somebody about all this. A woman rang me from Hammonds because she thought it was more business for them and I explained the situation and her reply was "we have had this money from the 26/5/21 but do not know which account to credit this money to"
Another letter was received on the 17/6/21 from Credit Protection Association again saying this had not been paid to which I replied to them via email with a copy of my account statement which showed NIL.
I am absolutely furious about this in fact I had been very upset and felt quite ill to think that I may have had to go to court. This was dealt with so badly by your account office and I feel I cannot use Hammonds again. I understand about COVID rules and realise people are working from home but obviously they are not liaising with each other to ensure a good customer service.
Yours faithfully
Carole Beardshaw

We had 2 bedrooms designed. We called designer out twice to change something we didnt like in one bedroom. She changed it, was design of a wardrobe. Therefore we signed and paid.
Surveyor came out, told me everything is fine, no changes needed, didnt show me survey just asked me to sign as NO CHANGES TO DESIGN.

What was fitted was not what we paid for, it reverted back to the old plan we had changed ! Furious with them. Conned to sign and pay for an order they couldnt comply with.

Yesterday I had a second bedroom fitted by a Hammond installer, Neil Longworth.

When he fitted the first bedroom he didn't put sheets down on the floorboards while cutting panels and left an awfull lot of saw dust that filled up the hoover, twice.
The noise he made while doing the work, by dropping 'things' on the floor, could have been heard by a deaf person!

When he came yesterday, he was asked to put a dust sheet down on the floor, which he did, and yet the dust collected this morning was an outrage and, again, filled the hoover up twice. He must have shaken the dust sheet on the floor instead of taking it away.

He turned up at 9.45 am and, in my opinion, his productivity is to do with making the job last as long as possible and spending time on the phone. It shouldn't have taken 8 full hours to do this job.

Should I need more work doing, I do not want to see him again!

Avoid like the plaque ! I had a sales rep come to my flat OCT 2018 for 3 double fitted wardrobes and it was the WORST DECISION I ever made choosing hammonds. My fitting date was 21st December 2018, weary I told the surveyor look if there's going to be a problem with you installing this over Christmas I'd rather wait until new year he reassured me that hammonds is the leading company for wardrobes and there'd be no hiccups. First fitter came on the 21st with incomplete bits to complete the job, full of cold and moaning non stop about how terrible hammonds was to work for. I have flat and had emptied my whole bedroom furniture into my living room (heavy furniture) fuming I rang hammonds but of course the office was closed for now 2 weeks because of Christmas( failed to tell me that) and I would have to spent my whole Christmas upside. The fitter came into the front room told me he was finished, I was shocked as I was told this was a 2 man job. He rushed it, the wardrobes was in a terrible state they was scratched, dug, smash marked and not only that he puckered up my carpet and ruining my ceiling by banging it with the doors of the wardrobe. The workmen ship was absolutely diabolical screws all different directions and colours. Thick silicone on show and hideous wonky brackets. It was genuinely so upsetting. Obviously I was furious complained and late January they send round some "senior surveyor" "sub contractor" who couldn't give a hoot about customer service all he did was come into my home and row with me about the work trying to defend the workmenship and try to belittle me. Silly idiotic man he went out as quick as he came in. A second date was set for a "fitter" to try and rectify what had been done to these wardrobes, he also bad mouthed the company and decided to rip it all out and start again but that instead of the 2 days he was booked for he wanted 3 days, as he was from out of area he was put up in a hotel. I refused as I already used my leave and was prepared to take anymore ! He was meant to do a full day Saturday but left half day and said he had paperwork to do ? Very odd behaviour. He rang me that evening insisting on doing the wardrobes Sunday and money to which I refused and said he shouldn't have left 1pm when he was due to work all day. Gave me these excuses of vosa say you can't work and drive more than 8 hours a day all this bull**** honestly pack of lies that came out of his mouth. So Sunday morning he turned up I assumed to do the work but little did I know he was sneakily removing his tools from my house shut the door behind him and never came back. COWARD. Enraged third complaint to Hammonds now in an even worse position because the wardrobes are not fully dismantled all around the room, the mess he left. It was a living nightmare. Again emails and photos and all this palaver and inconvenience again. Eventually the third fitter came and completed the work to a good standard that I was happy with and on the same day I received a call from the second fitter, he was extremely drunk calling me all sorts of names and being really offensive and abusive down the phone, threatening that he knew were I lived and this is a HAMMONDS FITTER. It was so bad that the police was involved, I assume he behaved this way because he got in a lot of trouble for just leaving the job and wasting people's money and time putting him up in a hotel to do zero.
Hammonds offered a MEASLY 10% off the order. Harpsden painted range £3100 (hand painted most expensive in the range) £310 for all inconvenience and upset and trauma. I had to have a second lock fitted because I felt so unsafe in my own home all because of wardrobes. They paid for damages £150, where they'd ripped all my wall paper and skirting board plus puckered up the carpet which I only got because I took them to the furniture obusmen. All the staff are robotic and say the same thing " we are sorry you feel this way, it's not the standard we aim for at hammonds" blah blah it's all a pack of lies none of them care they just want your money and don't care how they get it.
That 10% compensation in noway reflects the serious trauma and suffering I had to put up with just to get some wardrobes fitted, I will NEVER EVER use hammonds again and I've warned everyone I know about it. PLEASE save yourself the pain and struggle USE SOMEONE ELSE.

A/C -DC082. 20th November 2018 Hammonds started installation of wardrobe and did not finished, although I was told that it will take only 1 day. Fitter came back next day and still did not finish, as apparently corner door was not manufactured at all. Appointed 25th January 2019 as next appointment and then rescheduled. 13th February 2019 appointment was cancelled due to missing parts. 26th February appointment again cancelled for the same reason. On 13th March 2019 fitter suppose to come but did not turn up, and no pre-notice was given, I had to chase them myself and I was told again the same story that parts are missing and wrong ones were ordered.20th March fitters came but did not manage to fit door and done damage to my personal property. This was reported to lady called Fiona Davies but she replied that fitters will re-paint my wall, fix my damaged floor, but nothing was done by their fitters and she just ignored the case. 11th April 2019 appointment did not happen. 24th April fitters claimed that job is completed but door was wobbling as tissue was put instead of proper part. In other words, very dodgy job was done. I complained about this job and inspector was appointed. 9th May 2019 I had inspection and inspector was shocked with the job done and found more faults in it. 6th June 2019 new fitter came, but the new different door he brought was bended and had to be replaced. 9th July 2019 appointment cancelled as apparently my new door was sent to another country by mistake. 31st July 2019 was only fitted. All the time when new appointments were arranged and apologises came with various stories how wrong parts were ordered, missing, or stolen or sent to different countries, Fiona Davies used to promise that after all completed I will get a compensation. It took 8 months to complete this one wall wardrobe. During this time we had stressful time to manage times for appointments and some of them were cancelled without advance notice, all the time had to empty room and live with bags and carry our stuff from one room to another. I had to take time from work for all unnecessary appointments, which means I lost my personal income. I can get records from my workplace of income I lost. Plus first fitters have done damage to my property and it was ignored. Now I have received email from same lady Fiona Davies that I am not entitled for any compensation. I am very disappointed by this company people I had to deal with, time wasters, not professional and liars. And I think I should get a compensation for what I had to go through, this is not the way to treat customers.

Wish I had read reviews before spending our hard earned cash with this terrible company, after waiting 3 months for job to start (were told 4-6 weeks)job is still not finished nearly 5 months later, - incorrect doors sent, mirror and stool missing and top trim too small after 2 different people measured up.
Customer services have no idea what is going on and even told me that all they get is complaints something is clearly wrong with this company(Hammonds), wouldn't recommend to anyone!

This company provide service which is as poor as I have ever encountered. We ordered bedroom furniture and made a first payment on 15 January 2019. The job was completed exactly 5 months later on 15 June. Having been assured by the showroom staff, designer and surveyor that delivery time was 6-8 weeks once we had paid our deposit we were given a date 3 months hence, i.e. Mid April. The fitter did a reasonable job, especially considering the surveyor had measured incorrectly, but he discovered that 2 out of the 3 wardrobe doors were unusable - one was damaged, one the wrong finish and mirrored not plain. Of the two bedside tables one had the wrong finish on the side panels. Clearly they do not have a quality control inspection before products leave the factory. The fitter ordered the replacements there and then and expected that we would receive them in a week or so. Ha! After countless phone calls and hearing endless excuses the replacements actually arrived on 15 June. So a job we expected to be completed in around 2 months has taken 5 months. For our poor service and inconvenience we have been offered the paltry compensation of £125 on a bill of almost £5k). I would never use this company again and wouldn't recommend them even to my worst enemy.

My installation was booked for today 24/10
The fitter turned up with a right attitude on him and really didn't want or seem interested in starting my job
As we had spent the last few days clearing the room in preparation the last thing was the bed which we were in the process of packing up.
He said he was leaving the property and refusing to install as the room wasn't clear! The bed would have been out of the room in under 10 minutes, in which time he could of either waited or started to bring in the boxes but no his attitude left my wife in tears and she asked him wait a few minutes but he shouted at her stormed off
Common sense surely would have been to hang fire for 5 minutes but in my eyes he didn't want this job as there was 64 boxes to carry up 2 flights of stairs
Now they have reappointed the install for 5 weeks! 5 weeks!
While my bedrooms are like a bomb site !
A £5000 order and I get this in return, my wife left in tears

Hammonds Furniture ask for two reviews in return for £25 M&S vouchers. They do not specify that these reviews MUST be positive and do not state on either review site that these are paid customer reviews.

This makes their reviews mis-leading to consumers. I based my purchase of wardrobes because of their good reviews and had I known they were incentivised I may not have made the decision to purchase from them.

They have ignored my complaint despite 3 months of emails

I booked and paid for a £16, 000 bedroom fit. 6 weeks I have had to wait. The start date of the 3 day fit was today. Last evening at 8.30 the fitter rang to say that his van had broken down yesterday and he was unsure if he could arrive today to start the fit. He said he would ring me with an update, early as possible. His due time was between 8-10am. He did not ring, so at 9.10am I rang Hammonds. They had not been made aware of the 'no-show' and promised to call me back within the hour. At 10.30 i rang them to be told they were looking into it and they would get back to me by close of business at 5pm No matter that I had taken 3 days out of my working week to cover the fitter being in my home! At 4.15 I RANG THEM BACK having received no update to be told that due to the unforseen circumstances, they would have to re-schedule my fitting for 3 WEEKS TIME! No matter that I have carpet fitters booked in following my 3 day fit this week...They have had my money now they simply do not care ! Have they not heard of Enterprise Van rental! If my car breaks down i still have to get to work, right? Absolute disgraceful lack of customer care and/or service. Oh and by the way if I want a refund then its subject to their T&C's with which they reserve the right to keep most of my money! How is this fair? How is this acceptable? Surely if you have fitters who need vans, then somebody has to take responsibility for the un-forseen, like it breaking down...it should not be at the customer's time or expense! Absolutely disgusted. 3 days off work completely wasted...with the prospect of having to take another 3 days off...not to mention the time spent sorting out subsequent events...such as carpet fitters .

I placed an order on the 30th March and paid Hammonds a substantial part of the cost upfront.
I was given an install date of 29th May. At 8am I revived a text from the fitter telling me he would not be coming as he had not received my wardrobes.
I called Hammonds who gave me no reason for the delay but a new installation date of the 17th July.
Later that day I received a message on my phone telling me that they could not guarantee that it will be fitted on the 27th July.in the mean time Hammonds have several thousands of my money.