Fran's
Reviews and Complaints

I gotta say, I was pretty impressed with my experience at Fran's. I mean, if the product is half as good as the service, then I'm in for a real treat!

I had to call in about my order, and let me tell you, the personal attention I received was top-notch. They really went above and beyond to help me find the right cushion cover, sending me a bunch of options to choose from and even calling me back to confirm my order. And when I called again a few days later to check on shipping dates, the customer service rep was super helpful and made sure I got my package right on time.

All in all, I gotta say, I'm pretty darn happy with my experience at Fran's. The price was amazing, and the service was even better. I'd definitely recommend this place to anyone looking for some quality wicker furniture.

Fran's is a good place to buy wicker furniture, but sometimes their phone manners and promises aren't very professional. When I give them my phone number and they promise to call me back, I expect them to keep their word. It's not too much to ask for, is it? Unfortunately, sometimes the receptionist or order taker can be a bit snotty and make promises in a snarky way, only to not deliver on them. This hurts Fran's image and reputation, and it's not fair to customers who have spent thousands of dollars there over the years.

I understand that Fran's provides a service and I pay for that service. However, I don't appreciate being made to feel like they're doing me a favor by providing it. It's important for businesses to treat their customers with respect and professionalism, and I hope Fran's can improve in this area. Despite these issues, I still think Fran's is a good place to buy wicker furniture. Their selection is great and the quality is top-notch. If they can work on their customer service, they'll be even better.

So, I recently ordered some lamps from Fran's, but I never received an order confirmation. I waited for over a month and decided to email the company to inquire about my order. To my surprise, my order arrived when I was out of state. I had to text my neighbor to keep an eye out for the boxes and bring them in for me.

When I finally got my hands on the lamps, I was disappointed. They looked like they were from China and had been packaged for years. They were somewhat misshaped and the cords were gray, which didn't match the white lamps. To make matters worse, one of the lamps had an ORANGE plug.

I was really disappointed in how my order was handled and the quality of the products themselves. The shipping costs were also out of sight, which added to my frustration. I don't think I'll be ordering from Fran's again.

I gotta say, I was pretty happy when I saw that Fran's gave me a discount on my purchase. But when I got my hands on that umbrella stand, things started to go downhill. The dang styrofoam packing was stuck to the rattan in a bunch of spots, and it took me forever to get it all off. The worst part was that some of it was stuck to the top and bottom rings, which made it even harder to remove. And don't even get me started on the metal tray - it wasn't even secured to the bottom of the stand! I had to be super careful when I tried to move it, and I ended up leaving some marks on the side of the stand.

Luckily, I was able to get in touch with Jackie over at Fran's, and she was really helpful. She even took off the $30 shipping fee from my order! I did tell her that their shipping department needs to step up their game, though. I mean, come on - they should be protecting the item inside the carton from the shipping materials! The packing job was just plain bad.

All that being said, the umbrella stand itself was actually really nice. It's just a shame that the packing and shipping were such a mess. If Fran's can get that sorted out, they'll be golden.

I've been a loyal customer of Fran's for quite some time now and I must say, their quality outdoor furniture is top-notch. I've always had good experiences with their service, until recently. Unfortunately, this time around, the service has been lacking to say the least.

I placed an order on April 18th and received an auto confirmation, which was great. However, as time went on, I began to wonder about the status of my order. On May 6th, I decided to send an email to inquire about it. Jeff responded the same day, but his response left me feeling a bit uneasy. He simply stated that he "will let me know soon". I understand that COVID has caused some delays, but I was hoping for a bit more information.

After waiting patiently until May 26th, I decided to give them a call. Unfortunately, Jeff sounded frustrated and snarky on the phone. He mentioned something about COVID and having to call me back, but I never received a call. I sent two more emails after that, but received no response. At this point, I had no choice but to cancel my order. It's a shame, really. I've spent thousands of dollars with them in the past and would have been satisfied with a simple apology and an explanation of what was going on.

As a salesperson myself, I firmly believe that the customer is always right. I also believe in the power of southern hospitality. A little kindness and understanding can go a long way, especially during these trying times. I hope that Fran's takes this feedback to heart and works on improving their customer service in the future.

This website is pretty good. It's easy to see all the products and the checkout process is smooth. However, I had a bit of trouble with the delivery. They said it would be delivered by UPS, but when I tried to get the tracking number, customer service didn't respond. Then, I got a call from a local shipping company saying they had a delivery for me, but it was scheduled for a time when I wouldn't be home. Luckily, the shipping company was nice enough to work with me and make the delivery as late as possible. They even called me an hour before they arrived so I could make it home in time.

Now that I have the product, I'm having a bit of trouble with it. The slide/glide on the right of the bottom drawer of my two-drawer lateral wicker file cabinet is not attached and is in two pieces. I hope I can fix it myself, but if not, I'll have to try customer service again.

I gotta say, I'm really impressed with the variety and quality of the products at Frans. This family-run store is just the bee's knees! They've got all sorts of fun and useful items for both indoors and outdoors. I recently had a bit of a pickle with my 16-year-old set of Chaise lounge chairs. The manufacturer was out of business and I had a custom size that I couldn't find anywhere retail or online. I thought I was gonna have to buy new chairs and go through a whole lot of expense. But, Frans came to the rescue! They made me the most beautiful chaise lounge cushions, custom fit and frankly they were 10 times better than the ones we had before. I also wanted a specific fabric design, and they were more than happy to let me bring my own fabric to them. They had smiles on their faces the whole time and were completely concerned that I was in love with the end result. It was such a pleasure to work with a company that provides service and quality in today's world. You don't wanna miss the opportunity to work with them!

And here's the kicker: I run a breast cancer fundraiser, and Frans was happy to support me with an incredible donation that we auctioned off. I can't say enough good things about the wonderful, caring folks at Frans House of Wicker. They really went above and beyond to help me out, and I'm so grateful for their generosity. If you're looking for a great store with top-notch products and even better customer service, look no further than Frans!

I was really excited to order from Fran's again after having a great experience years ago. However, this time around was a complete disaster. I waited patiently for a whole month for my order confirmation, but it never came. I was starting to get worried, so I decided to reach out to Fran's via email. Unfortunately, I never received a response. I was starting to lose hope until all of a sudden, my order showed up while I was out of state for a doctor's appointment. I had to text my neighbor to ask them to keep an eye out for it and bring it in.

When I finally received my order, I was extremely disappointed. The lamps I ordered looked like they were from China and had been sitting in their shipping boxes for years. They had a musty smell, were not bright white, were misshapen, had gray wires leading out of them (not white), and one even had an ORANGE plug. I was so disappointed in myself for ordering what looked like junk. I definitely won't be ordering from Fran's again.

It's a shame because I used to love Fran's. The last time I ordered from them, I received my order confirmation quickly, and the items arrived by truck in no time. I was so pleased with the items, especially the large armoire (I think that's how you spell it) and the wicker lamps that added to my room decor. But this time around, it seems like something has changed. Maybe they have too much business to handle or poor management. Whatever the reason, the quality of the merchandise and customer communication has definitely gone downhill.

As someone who values quality products and quality service, I'm really disappointed in Fran's. I hope they can get their act together and start providing the same level of quality that they used to. Until then, I'll be taking my business elsewhere.

I ordered some furniture from Fran's on April 17th and it finally arrived on August 5th. Unfortunately, the furniture was the wrong color and not what I had ordered. To make matters worse, we were contacted in June and told that one of the chairs was lost and would be replaced with a loveseat, but we weren't sure which chair it was. We were still expecting 7 items, but only received 6 and neither chair was included. The boxes were also damaged during delivery.

We tried to refuse the delivery, but the truck driver wouldn't take the furniture back. So we were left with 3 pallets of furniture in our driveway and had no choice but to unpack and put them in our house. We tried to contact Fran's, but all of their phone numbers were not working.

To make things right, I would like a navy blue rocker and navy blue covers to be sent to us. We will return the copper colored covers that we received. If Fran's had communicated with us during the 3.5 months that we were waiting for our furniture, we wouldn't be so upset. We also weren't expecting delivery on the day it arrived and only received 45 minutes notice from Central Shipping Inc. If it were up to me, I wouldn't use that shipping company again.

Overall, I'm disappointed with my experience with Fran's. The long wait time, incorrect delivery, damaged boxes, and lack of communication have left a bad taste in my mouth. I hope that Fran's can make things right and send us the correct furniture in the right color.

I gotta say, I'm pretty impressed with Frans furniture. This is actually my second time buying from them - my first set lasted a whopping 10 years right by the ocean at the Jersey shore. And let me tell you, that's no easy feat. But Frans' furniture held up like a champ. Even the cushions are still in great condition after all these years. I mean, my friend is still using the set to this day!

So when it came time to buy a new set, I didn't hesitate to order online. I knew the quality would be top-notch. And it was! I ended up getting the wrong set, but Jackie and Jeff were quick to fix the issue. Within a week, they had delivered my new set and picked up the wrong one. And let me tell you, I am in love with my new 5 piece Outdoor Aquarius set. It's a steal for the price!

Jackie was an absolute sweetheart and so helpful and professional. She assured me that everything would be taken care of, and it was. Jeff, the manager, was also super helpful throughout the process. And the two guys who delivered my set on a Sunday were just the nicest. They were quick and efficient, and my husband and I really appreciated all their hard work.

Overall, I would definitely recommend Frans furniture. The quality is great, and the prices are reasonable. But more than that, I would recommend Jackie and Jeff. They really went above and beyond to make sure I was happy with my purchase. I had a wonderful experience, and I'm sure you will too!

So, I ordered from Fran's about a month ago. I was really excited to get my order, but it's been a while now and I haven't heard anything about when it's going to arrive. I even reached out to them two weeks ago to ask for an update, but I haven't heard anything back.

To make matters worse, I noticed that I've already been charged for my order, even though I haven't received any shipping information or anything like that. I tried to check the status of my order on their website, but the link didn't work.

Honestly, I'm feeling pretty frustrated right now. I just want to know what's going on with my order and when I can expect it to arrive. It's not like I'm asking for anything crazy here, you know? I just want some basic information.

Anyway, I hope Fran's can get their act together and give me some answers soon. I'm starting to regret ordering from them in the first place.

I gotta say, I'm pretty disappointed with Fran's. I've been trying to get in touch with them for weeks now and haven't heard back from anyone. I even sent an email and left a few messages, but still nothing. I ordered some stuff from them back in October and it's been over a month and I still haven't gotten my stuff. And to top it off, they sent me an email asking me to rate the items I haven't even received yet! What's up with that?

I was really excited to get my order from Fran's, but now I'm not so sure. I mean, I understand that things can get delayed sometimes, but it would be nice to at least get a response from someone. I'm not sure if I should cancel my order or just keep waiting. It's frustrating because I really wanted these items and now I'm not even sure if I'll ever get them.

Overall, I'm pretty disappointed with my experience with Fran's. I hope they can get their act together and start responding to their customers. It's not a good look when you can't even get ahold of someone to ask about your order.

I ordered some bar stools from Fran's and unfortunately, I only received one out of the four that I was supposed to get. I was really disappointed and decided to call their customer service to check on my order. However, when I called on Thursday at 1:20, no one was available to take my call. I was told to call back during their working hours, which happened to be the same as mine. It was really frustrating because I wanted to know what happened to my missing order.

I hope someone from Fran's can get back to me soon and let me know what's going on. It's been a few days since I placed my order and I'm still missing three bar stools. I really need them for my kitchen and I don't want to have to wait any longer. I'm hoping that this was just a mistake and that my order will be delivered soon.

Overall, I'm a bit disappointed with my experience with Fran's so far. I understand that mistakes can happen, but I would have appreciated better communication from their customer service team. I hope that they can resolve this issue quickly and make things right.

I tried to get in touch with Fran's a few times, but it was a bit of a struggle. I left a message on my home phone asking for a call back on my cell phone, but I only got a message on my home phone. I tried calling again, but I didn't get a response. I called a few more times during their available hours, but I never left a message because I always got their answering machine. I never got to talk to a real person, which was a bit frustrating.

So, I ordered from Fran's Wicker and I'm still waiting for my order. It was supposed to cost me $863.85 and my bank called me to ask if it was a fraudulent activity. I was relieved to know that it was just my order from Fran's. But it's been 8 days and I still haven't received it. I checked my account and the transaction is gone. What's happening?

So, I ordered something from Fran's Wicker a few weeks ago and it still hadn't shown up. I was getting pretty antsy, so I gave them a call to see what was up. Turns out, the thing I ordered wasn't even in stock anymore! Nobody had even bothered to tell me. They did send me something similar, but it's just not the same. I'm pretty bummed out about it, to be honest.

So, I decided to give Fran's a try and placed an order on March 1st. I received a confirmation email, but after that, I didn't hear anything from them. I was getting a bit worried, so I decided to call and speak to a sales rep. The person on the other end of the line told me that they were working on my order, but I still didn't have any idea when it would be shipped.

I decided to send an email to Fran's customer service team to ask about the status of my order. I was hoping to get some answers, but instead, I received a confusing response. They asked me what I had ordered and for my phone number, even though I had already provided that information in my email. I was a bit frustrated by this, but I decided to wait and see what would happen next.

A few days later, I finally received an update from Fran's. They told me that my order had been shipped and provided me with a tracking number. I was relieved to hear this, but I couldn't help feeling a bit annoyed by the lack of communication from their end.

When my order finally arrived, I was pleased with the quality of the product. The wicker furniture I had ordered was well-made and looked great in my backyard. However, I couldn't help but feel that the whole experience could have been smoother if Fran's had been more communicative throughout the process.

Overall, I would recommend Fran's for their quality products, but I would caution potential customers to be prepared for a lack of communication and delays in shipping.

So, I ordered from Fran's on January 27th, 2017 and got an email saying they got my order. But then, I didn't hear anything else from them about when my stuff would ship or when I could expect it to get to me. I got pretty worried, so I called them up on Monday, February 13th at 10 in the morning. I asked them what was going on with my order and when I could expect it. They said they'd check with "The Warehouse" and call me back. But, it's now Thursday, February 16th at 6:30 in the evening and I still haven't heard anything from them. I'm starting to get pretty frustrated.

I recently bought some White Wicker furniture from Frans Wicker and I must say, I had a pretty good experience. However, there were a few hiccups along the way that made me a bit frustrated.

When I called to place my order, the person on the other end told me that they needed to speak to their manager before they could confirm my order. They promised to call me back, but unfortunately, they never did. I waited for a few days and still didn't hear anything, so I decided to place my order online instead.

After I placed my order, I called Frans Wicker to verify that they had received it and that it would be shipped soon. Every time I called, I spoke to a different person who promised to call me back with an update. However, they never did.

Finally, my order was shipped, but the tracking information was not very helpful. It didn't give me much information about where my package was or when it would arrive.

Despite these issues, I was happy with the quality of the furniture when it arrived. It was well-made and looked great in my home. However, I do wish that Frans Wicker had been more communicative throughout the ordering and shipping process. It would have saved me a lot of stress and frustration.

I gotta say, I've tried calling Fran's a few times and it's been a bit of a frustrating experience. The person who answered the phone was pretty rude and always seemed to be too busy to talk. They kept putting me on hold and when I called back, I just got sent straight to the answering machine. It's hard to imagine how a business can operate like this. I'm just glad I didn't end up placing an order with them.

I did some research and it seems like I'm not the only one who's had trouble with Fran's. A lot of people have complained about not receiving their orders and not getting any phone calls back. That's definitely not a good sign. It's a shame because I was really interested in their wicker furniture, but I don't want to risk having a bad experience.

Honestly, the customer service here is pretty lacking. I don't want to be too harsh, but it's clear that they could use some better training. If they could improve their communication and make an effort to be more responsive to their customers, I think they could have a lot more success. As it stands, though, I don't think I'll be doing business with Fran's anytime soon.