Rent-A-Center
Reviews and Complaints

After reading through various reviews from customers, it's evident that Rent-A-Center has left many customers dissatisfied. Issues such as poor customer service, delayed deliveries, and subpar product quality seem to be recurring themes. One customer mentioned receiving damaged furniture, while another highlighted the lack of transparency in pricing. It's disheartening to see such negative feedback, especially when it comes to essential items for homes. Potential customers should be cautious and consider these reviews before engaging with Rent-A-Center.

My experience with rent-a-center located in Atmore, Alabama was one of my greatest experiences. Great customer service and punctual delivery.

The Valley store is amazing. Jason and his team go over and beyond to help the costumers. The are very professional and friendly. Wouldn't go anywhere else!

Thank you Myra Nunez for always making your customer happy. You always go above and beyond to help me. And that's why I continue to do business with RAC. Luis as well thank you for everything. And continue to keep us happy.

I’ve been renting from rent a Center since the 1985 I’m still renting now me and my daughter we moved and returned the furniture 2013 in Syracuse NY. I have 2000 dollars in store credit and went to one of ur centers to re-rent , furniture now I read the rental agreement in ur rental agreement on line. I was told I can take my store credit and re-rent as long as it’s the same product I also was told by one of the mangers that this is ur store policy so y am I having a hard time with ur Manager’s and they won’t agree with ur policy I’ve been asking since I came back to Syracuse NY ! My name is Robin Parks And Jamila Cox

I had been looking for a coffee table and end tables for our guest home. I went to several different place and I didn't find any that I like. I had one more stop to make but I saw the Rent a Center store and thought well I check to see if they have something. The salesman I dealt with was Garrett. I told him what I was looking for and and he said he had 2 different sets. He showed me the sets. I explained that I had one more store I was going check and it was on my home (30 miles). There was one set that I liked but was not the exact color I was wanting. I asked him if I purchased it could I have a refund if the other store has what I wanted. He said "Let me check" He went into the back office and then came back to counter and said "Yes, I can do that." I purchased the item and he loaded it in my truck. I went to the other store and found the tables that I wanted. I drove back to the Rent a Center to get a refund on my credit card. Garrett was at lunch so I spoke with the Assistant Manager Jason. He told me they do not give refunds. (This item was brand new in the box. Had not been touched by anyone but Garrett in two hours). I explained to him what happened with Garrett and again he told be they do not give refunds but I could wait on Garrett to come back from lunch and discuss it with him. I waited for over 30 minutes. When Garrett arrived Jason had discussed this with him. When I approached Garrett and told him I needed my refund he said they did not give refunds. He lied! Of course I became angry because I spoke my mind. I told him and Jason to look at their cameras and they could see that Garrett lied. He told me I could call the 1-800 number and file a complaint. I left the store very angry. I was on hold for 47 minutes. I spoke with a young lady and explained everything that happened. She said she would send the complaint to the district manager and he would call me within 48 hours. That was 4 days ago. I have heard nothing. I would not recommend this company to anyone. They have absolutely no integrity. They lie just to get a sale. The worst service I have ever experienced with a company.

They came out today to pickup a washer and dryer. I had them scheduled to come between 12PM and 3PM. They showed up at 1045AM when I was not home. My son was home and said they backed in, and when he came to the door to let them in, they were [protected]@ They did not knock or leave a note or anything. I called the district manager, and she said that they misunderstood the time and they would be back out after 12PM. They did show back up and took their merchandise. However, when I arrived home, I noticed that the roof over my carport was completely ripped off in the corner! There is a hole., and the drainage pipe was pulled off and ripped in half! They caused thousands of dollars in damage! And the best part? The guys who showed up the 1st time, decided that since they hit the roof they would leave and not say [protected]@ They thought no one was home so they would get away with it. Luckily, someone was home, saw them back in near the carport, and leave with a vengeance. I am livid that they would just leave! I called the district manager and she said she would put in a claim with their insurance. No apology, no nothing. I dont know if she did contact the insurance, I have no proof she did. I do have proof that the roof was fine the day before, (I have time stamped pictures of my front yard that shows the entire roof of the carport) I was taking pictures of my yard. This is UNACCEPTABLE! I do not own my home, and the landlord is going to be so mad. I am afraid that she will evict me because of this. They dont seem to really even care. And the district manager then says, the 1st guys who came out were from another store, that is out of her area. Basically, not taking responsibility as a district manager! To me, it is ALL RAC, I don't care WHAT store, or WHO came first! All I do know is that they caused several thousand in property damage, and they wont take responsibility for it. This, and them telling my family that I will be arrested if I don't call them to return the items! Sorry, but that is illegal for creditors to release information such as that, AND it is a civil matter (not a police matter). Besides the fact that I spent weeks in the hospital which is why I did not immediately reach back out. But I returned the items, and this is how they say thanks I guess. UNREAL

Years ago I moved into a new home. I was looking for nice furniture that I could afford while making house payments. I looked in many furniture stores for something unique and different. I did not have much luck since I was looking for something that would be durable but with darker colors. One day I was going to a dry cleaner and next store was a Rent A Center. I decided to just take a stroll and see what they had. Since I have never rented to own furniture I was a little skeptical. After going in I was surprised to find something I really liked. I found a black sofa, chair and love seat that had such a pretty pattern. It was like sprays of paint in multi colors. The set also had these really cool glass tables with stone bases. I also loved the lamps that where black poles that went up and over the sofa with 5 globe bulbs that fanned out over the furniture. This set was very different and was really neat. I talked it over with my boyfriend because I was not real keen on the idea of paying interest to rent to own. We both decided to do the transaction because I really wanted the set. Well let me say that I was happy at first until the sofa that I was paying so much for was starting to sag. I had the set for less than 1 year and the cushions where so messed up it was like sitting on a marshmallow. I had to keep turning them over to try and make the sagging not appear so much. I also was sorry I bought the tables because they never stayed clean. I had to dust them everyday. I did like them but they where a pain. I called the store and told them about the furniture falling apart. They did nothing and I was bound to a contract. Either make the payments or the furniture gets taken. Since I was so upset I went to the store to talk to manager there and advised him of what was going on. He never did anything to fix replace or repair the flabby furniture. I wound up paying it off. And then giving it away. I will never buy anything from these scam artist again. In the end I wound up paying almost double for furniture only because I liked the look. Well looks can be very deceiving. Remember this my friends. The sweetest candy can be rotten on the inside. These types of company's prey on people who can't afford to buy lavish furniture promising to back there products. What a big joke. I like the design of the furniture but if I knew it was put together with elmer's glue and cotton balls, I would have made it myself. I would have been better of with bean bag chairs at least they are meant to sag. I hope this helps anyone who may consider using fraud furniture stores. Do yourself a favor sit on the floor. www.rentacenter.com

I had ordered some merchandise. Was charged. Never got the delivery. And then now getting a my payment is late message this is ridiculous I never got anything delivered nobody ever contacted me about a delivery. I now have the product that I need and I would like my refund. It gives me no option to cancel on the website which is just crazy to me I would like to refund applied to the same card that I used to make the payment with please and thank you have a great day

I have been in contact with rent a center for a month and a half through text letting him know that I lost my job and that I have no money to give. I just recently got a job but have not gotten paid enough yet to give them anything.

He called and threatened me and he was a total narcissist about it. I told him I’m a single mom and I have to feed my kids before I pay off the product.

I actually felt scared of him and called my boyfriend in tears because he was so rude

Rent a Center employees entered my home without anyone there, went into my bedroom and removed a television without my consent leaving my sliding door open and left. I call it HOME Invasion. This took place 09/22/23 at 3:36pm while I was in the Hospital. I was only a months behind and they knew that. The Sheriff's Department said if they didn't have a court order they broke the law and to file criminal charges

I have called and complained to customer service, and nobody has reached out to me for a follow up on rude and disrespectful I was treated by the driver. I am waiting for my $25.00 confirmation for the funds to be back in my bank and I CAN NOT GET AN ANSWER ON THAT

Someone settle this today with showing me proof of cancellation and money being refunded.

This is the second complaint that I have filed with no response. My former account manager, Amber, informed me that our rent to own agreement would be paid in full July, 2023. I am still making payments. The above named employee stated that I have to make five (5) more payments including the payment made in August, 2023.Daniel was very rude, and disrespectful. I am a long standing customer and have paid off several items purchased with your company. That being said, This situation needs to be remedied immediately. Here it is time for another monthly payment. I was told by the employee you need to make your payments on time. He also stated that the former account manager was doing some underhanded things and no longer works for the company. This is not my problem! I am a long standing , good paying customer and to be treated like this is unacceptable.

Good evening,

My name is Tiffany Jones,I'm retired military, and I had a hard time of transitioning getting out honorably, so I didn't have lots of time to think. Your Employee was very rude, I contacted corporate about it and I will be emailing them. I was trying to get information on sending it back and not being able to pay, and they said they will call the law when I didn't know it would be reported as stolen. My intent isn't to steal, that's why I called and asked for information.

Norwalk Rent a Center in Ohio illegally dumped a bed bug infested couch on our property. The police dept. called them and told them they needed to pick the couch up. As the property manager I called them and asked them to pick up the couch, the lady told me to call the police and hung up on me. She claimed a tenant gave them permission when asked who the tenant was it was not a tenant on our property instead it was another property. And tenants do not have this authority due to the fact we have to pay for this. The fact is the tenant didn't dump the couch their driver did. I have now been on hold for an hour for someone from customer service to file a complaint on the company. We are charged by the trash services for any furniture to be picked up this is unacceptable. Not to mention the health risk of a bed bug infested couch being left on our premises.

My name is Sandra Kimbrough. I have been a long standing customer with Rent=A-Center in Cleveland, OH. I have rented to own several appliances with your company. This past December I was given the option to reinstate a previous contract or start a new one with a new living room set. I had chosen to start a new contract which included a store credit of $1017.00 pertaining to the first contract. I was told that I would be able to get a different living room set, pick up payments where I left off and Account Manager, Amber, stated that I had a balance of $832.05 as of January,2023. I was also told that if I had paid it off in six (6) months it would be same as cash.

Well if I paid $133.79 per month, including January, that would have my living room set paid in full 133.79 x7 = 936.53. The payoff date for the 6 months was July 11, 2023. When we went to make payment for July, I was then told that Amber was no longer at the store and I had five (5) more months to pay before my furniture would be paid off.

I called the store, was spoken to very disrespectfully by one of the employees, Daniel. I was very upset to be spoken to this way when I had no idea how he was coming up with 5 more months to pay. I would have been okay with him trying to work with me. But that was not the case, he was very rude and disrespectful. When I asked him not to speak to me in that manner that I was a grown "[censored]" woman, which I am over 60 years old, he stated to me he was a grown "[censored]" man. He had already been rude and disrespectful to my fiancée, who usually deals with that particular bill.

By this employee treating myself and my fiancée with no respect, especially after being long term customers, I think something has to be done about this account and this employee. I need and want this situation rectified right away.

If you need to contact me I can be reached at [protected].

Thank you

Sandra Kimbrough

I received ann email indicating i have 7000.00 credit ro rent anything i want plus a promotion. I decided to rent a TV I made the payment and signed all the cintracts. When I call the store to arrange for delivery the employee identified himself as manager, he told me he does not do busuness with people like me. I have an accent and I am a Marune. He offended me, treated me like garbish and humiliated me. I recorded the call in my goverment phone. It was clear he hates military families and people with an accent. I will provide this information to the legal team at the pentagon. How can this company allow employees like this run their stores. I didn't even get my money back this is a terrible company