Rent-A-Center’s earns a 4.5-star rating from 2838 reviews, showing that the majority of customers are exceptionally satisfied with rental experience.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
stalking their customers!
I am also renting some merchandise from Rent-A-Center and I ran into some medical difficulties and was not able to pay for my merchandise a couple of times, but the kicker is that I ALWAYS kept in contact with the staff there to keep them informed of my situation and they were understanding... AT FIRST! I agree with another article that one posted on this site that states 'as soon as you've had the merchandise for a long period of time and are almost payed off then they want to start acting shady.' Now that I have been paying on my merchandise for over a year - they are all of the sudden not as understanding about late payments. Before it was like 'okay - that is fine pay us next week' or 'no problem we will just tack it onto the end of your payments' (which I hope everyone is aware that they are able to do that and believe they do), now that I payed them a month's worth of payments in one week they are still demanding more and want to come and pick up my merchandise. They will literally stalk you - they take their call of duty a little too far for my taste. Now what if they stalk the wrong person and get killed in the meantime? Is it really worth it to one of them? They have been known to block out their number when they call the house, sit at the end of your road until they see some movement and then try to jump out on you, they have been around the back of my house to look in windows, and they have even came in one of their own personal vehicles. Enough is Enough. Do they really pay these associates enough money to risk their lives by stalking their customers...
The complaint has been investigated and resolved to the customer’s satisfaction.
rip off its customers
This is a major business that intentionally rips off its customers. The business should not be allowed to charge so much interest and sometimes charges that are not explained. I was recently ripped off by RAC here in Galveston Texas. I had been a customer of RAC since 1998. My first purchased from RAC was a bunk bed set for my daughters and to say it wa...
Read full review of Rent-A-Center and 28 commentsRent-A-Center Reviews 0
If you represent Rent-A-Center, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Rent-A-Center
Here is a guide on how to file a complaint or review about Rent-A-Center on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue with Rent-A-Center in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with Rent-A-Center. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, the nature of the problem, and the personal impact.
5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.
Ensure each step is clear and structured to help users effectively file complaints or reviews about Rent-A-Center on ComplaintsBoard.com.
Overview of Rent-A-Center complaint handling
-
Rent-A-Center Contacts
-
Rent-A-Center phone numbers+1 (800) 422-8186+1 (800) 422-8186Click up if you have successfully reached Rent-A-Center by calling +1 (800) 422-8186 phone number 0 0 users reported that they have successfully reached Rent-A-Center by calling +1 (800) 422-8186 phone number Click down if you have unsuccessfully reached Rent-A-Center by calling +1 (800) 422-8186 phone number 0 0 users reported that they have UNsuccessfully reached Rent-A-Center by calling +1 (800) 422-8186 phone numberCustomer Service+1 (800) 665-5510+1 (800) 665-5510Click up if you have successfully reached Rent-A-Center by calling +1 (800) 665-5510 phone number 0 0 users reported that they have successfully reached Rent-A-Center by calling +1 (800) 665-5510 phone number Click down if you have unsuccessfully reached Rent-A-Center by calling +1 (800) 665-5510 phone number 0 0 users reported that they have UNsuccessfully reached Rent-A-Center by calling +1 (800) 665-5510 phone numberProduct Information Or Pricing
-
Rent-A-Center emailssupportrequest@rentacenter.com100%Confidence score: 100%Supportrobert.render@rentacenter.com92%Confidence score: 92%
-
Rent-A-Center address5501 Headquarters Drive, Plano, Texas, 75024, United States
-
Rent-A-Center social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
Recent comments about Rent-A-Center company
Identity theft by store manager
AcceptanceNow
86 reviews
Tepperman's
76 reviews
FlexSteel Industries
32 reviews
Rooms To Go
979 reviews
Pottery Barn
290 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
As someone else said, your tardy payments is basically theft of their money and equipment. You mentioned several times about the safety of their employee's as if you have intentions of hurting someone for trying to claim their property. Rent-a-Center is what it is, they rent out to high risk consumers and get paid very highly for their equipment. Anyone with any worth of their money would avoid rent-a-centers all together.
Make sure it's new on box.
Yes they'll offer to sell you a used one at a discount, but if you ever saw some of the houses they have mdse in, you wouldn't want it on your lawn let alone in your house.
The majority of renters don't take care of the mdse because they know it's not theirs.
i am thinking of buying a 27 inch toshiba high def T.V and stand from rent-a-center and had a salesman at my house to look at where my current T.V is which is a 20 year old RCA oak wood swivel base console
and want to replace it before it go's out. the salesman said they would sell
me the T.V out right no payments for 90 days and if not happy with it
i could return it and pick another T.V.
I am retired military and disabled i have not recieved my pension yet due to age and live off my and wifes social security and disability ao i cant afford to a $2000 for a T.V
I would like any input from anyone who has dealt with rent-a-center in the past or current and know if they keep thier word stand behind thier product, basic info that i may should know before making this
purchase please feel free to email me at ( sundance1@alltel.blackberry.com )
it looks good on paper but what are the hidden agendas i should look for.
thank you very much
J.W
Your tardiness is your theft. I hope you know that in the Rent-A-Center contract, you sign and agree that you understand missing a payment means you are officially in possession of what is Rent-A-Centers merchandise, and the companies money. Of course they will do whatever is in their power to do to get back what is rightfully theirs according to the contract that you signed. And yeah you may have gotten away with lateness for a while, but they, as a company, have certain numbers to hit and just because they let you go a few times, doesn't mean it's okay to go late whenever you want. Use your brain, be on time.