Rent-A-Center
Reviews and Complaints

Police don't pick locks, they kick doors in...and if Bethlehem made no special arrangements for the King of Kings, who is this guy. I feel bad for people, truly I do, but because you are poor, doesn't entitle you to a free ride at others expense. Furthermore, if this country is so bad, try living somewhere else. I'm almost sure you will be begging to come back.

Sue them and the cops. Yeah, you should have called them or returned what ever it is you were renting and could no longer afford. Either way no one can just come in your house and the cops damn sure didn't get a warrant for them. This is nothing like ordering a meal.
Kids are free. My dad had six then at age 26 went back to collage. Now he clears over 200 thousand a year. Mom went to too. Since when did women 8 months pregnant work? Can't stand idiots who aint never been poor or passed through a rough patch in their entire life talk like they run the world. That person is right only an idiot would write such a comment. I hope the guy who had his rights abused goes own to be well off, wealthy, or rich beyond his on dreams. I hope you get it from suing Rent-A-Center.
Talk to a lawyer they will do that case for free until you win your money. They will get a good chunk but not as good as you. ###s writing and have no idea about your situation. Maybe you work and go to school, your wife too. We don't know. We do know they broke the law, if your story is true.

First of all, it is ILLEGAL for an officer to pick at your locks. In order for an officer to enter your home they must have a WARRANT! And it is just wrong to make a pregnant woman get off of her bed while she was sleeping. I understand that he has a contract and he needs to pay the company what he owes but that gives NO ONE the right to waltz into your home at whatever time they feel like it to pick up their merchandise. As for the true IDIOTS that wrote the previous posts, it is ignorant (YES, I SAID IGNORANT!) people like you that make our country such a horrible place. Your mothers never taught you that if you didnt have anything nice to say then NOT to say anything at all! What is wrong with you? I hope and pray that you never find yourself in the same situation that this family was in (which, BTW, you DONT know what their situation was). I say take legal action if you can! And for the ###S, well, I'll take my mother's advice and not say anything at all to you.

You are an idiot... the fact that the police had to pick your lock to get in says alot about "YOUR" problem. It is people like you who give the RTO industry a bad name. You can't "pay", return the ### and get it back when you can afford it. There is no such thing as a free lunch in any business. Try going to a restaurant and eat the meal and tell them you will pay them later... you will be arrested, period! Most of the complaints only tell half the story... the majority are self-inflicted ###s that cause their own problems. Make better choices and stop blaming everyone else for your drama & stupidity. ###ing idiot ###s!

Wait...YOU want to sue THEM because YOU didn't pay for your stuff and it was repo'd? Classy!

And what does the fact that your wife is pregnant have to do with ANYTHING? Who cares?

Real great, by the way, having kids when you obviously cannot even afford to purchase a bed for christ's sake...

Do you think that you deserve free furniture or special treatment different than others just because you knocked up your wife (who apparently can't even get her lazy ### out of bed)?

Also, please learn how to properly form a sentence. I know you're broke and all, but commas and periods are free.

i agree Rent all is a huge scam they sold me a "NEW" laptop that started giving us problems. we calleed them and they told me they would fix it, no worries right. we got it back from them and all of our 3 month old babies pictures were deleted from the hospital and the first few months at home. priceless pictures gone as well as everything else we saved on the computer. A couple more weeks go by and the computer completly dies. we call them again and they tell me that i now have to pay for the service to have it fixed .$25.00 i saidno way because of what they did last time erasing everything. so i called dell service and gave them the service code on the bottom and then dell told me that the computer was already a year old and that it was on its third harddrive. so long story short rent all super center sold me a used broken computer which they told me was new, erased priceless baby pictures, and were super rude and disrespectful to me and my refrences rent all can ### off and should be put out of business NEVER EVER BUY ANY PRODUCTS FROM THESE PEOPLE RENT ALL SUPER CENTER IS A SCAM.!

I too have endured harassment from them. They have even called before the due date and often call on the morning of the due date before the damn store is even open. Plus they call at work, and if that fails, they'll call your boss to demand answers as to where you are.

To make it worst, they routinely amend their contracts to add months to keep on paying for stuff already paid for. Last year, the TV and computer wqere to be paid off July of this year, then towards the end they change it to October of this year. In July they informed us that the stuff won't be paid off until next spring. We've already paid this stuff off, but the contract we have does not have a date to pay it off, and all we have is the word of the local RAC manager, who keeps changing the terms. Plus every time we get close to paying this stuff off, they get more threatening to pick everything up, no doubt so they can re-sell this stuff already paid for in order to get additional profit.

If you don't like rent a center dont go there. I rented I was a fool it sounded good but like most of you I didnt care about what the woman at the counter was saying i just wanted my new tv, then after i got it and paid for a while and realized i missed my 90 day price i sent it back, but then one of the account managers pointed something out to me when he came to get my tv, Rent a center tells in writing how much your paying and what you get If i would have went to Best buy and bought the same tv and ust made the minimum payment, , I would have paid more then the full rent a center contract and I wouldnt have gotten the great service, yes they call me when I'm late and to remind me the payments due..yeah its annoying..but bottom line is pay your *** bill, or call and let them know upfront why you can't pay, they have rules too and my friend was forced to return her washer..but she was 3 weeks behind and hadnt been paying ontime..but was told when she gotback on her feet that they would apply all the money she paid on another washer. I dont think Rent a center is for everyone but for those who are smart enuff to recognize what they do they can help you.. key is you have to be smart enough.

In February of '10 I went to RentaCenter for a queen size bed, at the time I was about 9 1/2 months and really couldn't sleep on the floor being that my brother had my bed in use at his home. I told them I needed a bed and I didn't want to pay alot for a bed...they made me wait 3 or 4 days before I got my bed which I had to leave work to recieve so I didnt look at it. It was the worst bed ever and it took 7 mnths and about 8 different ppl to rectify the situation. It is now Sept 30th and I just got a decent bed yesterday...

YOU GUYS SUCK MY FAT DICK

Finally, someone with some common sense. Rentacenter offers a service to a lot of us who can't or refuse to use credit cards. They offer the best quality, best customer service AND if something breaks they fix it for FREE. You have to realize what you're paying for. Visa has never come to my home and fixed anything before. lol

Rent furnituer from Fox run in Bear delaware it fell apart in two weeks contacted the store manager refused to do anything about it so i asked for distrit manger i was told to get number on my on

Unfortuanately I have had to deal with this problem before on the opposite side as a Rent A Center store manager. Trust me it is just a frustrating for a store manager as it is for you. 1. We lose a customer through most times no fault of our own 2. We have to pay for the mistake (which i wont complain about as we should pay for the damages)
Rest assured that it was not done on purpose and I offer the following suggestions to assist you in getting this taken care of:

What you need to do is contact the store manager of the store from which you rented the items. He or she can have an exterminator come to your home and take care of the problem at no charge to you. The store manager can refund the money that you paid. If he or she is uncoperative with you then call the 800 number that all RAC stores are required to post behind their counter. Then the District Manager will contact you, but please try the store manager route first.

As a Rent A Center Store Manager, I apologize for this unfortunate, extremely inconvienencing and embaressing event. I hope you are able to get this fixed. If you have an problems feel free to email me and I will do my best in helping you resolve the situation.

RAC is a fraud and extorts ppl called in to have them come get a refrigerator that I no longer want they tell me to pay my last week payment then they will pick it up. and will not pick it up till a payment is made , so RAC is refusing to pick up there stuff I told them, I will set it outside now that you have refused pick up so basically they are saying they do not want it back and have it all recorded. RAC needs some work ETHICS done train your staff, ITS a pick up for non pay telling you that I no longer want the item and will not pay . so pick it up or lose it your choice... you cant not force me to pay for something we no longer want what idiots so if it wracks in back payment I will take actions against them

The turn over rate is skyrackin um still employed My market they dont promote from within hire mGR from outside...My market says there cleanin up fired one mgr that had over 10 years in company an not for theft...

I understand your frustration 100% Larissa. I guess the "catch" on the insurance is that you must continue paying the $3/week for the year after which the item was paid off. Something that for some reason people forget or employees forget to tell/remind their customers of. (On a side note: After 30 days of non-payment the coverage automatically drops itself.) I will say it is difficult to track customers who only have Benefits Plus and no current account. There is no screen that pops up on the day it expires to alert employees that a customers coverage is about to expire, and the customer usually no longer comes into the store after their items are paid off so that persons account is rarely reviewed. Once the items are paid off and the customer no longer has Benefits Plus there really isn’t a lot that can be done

However, what I do recommend is this:
I would ask the store manager if there was anyway that he or she would be willing to help you out. I.e. The manager could send the TV to the service department (as a non-inventory item) for an estimate to see how much it would cost to fix it and you could go from there……these are things I have done in the past:
If it cost less than $100…most of the time I fixed it at my expense
If it cost over $100 I tried to split the difference as much as I could with the customer

Now granted I only did this with great customers (One of which you are claiming to be) and if I, in anyway, messed up in the situation.

I hope this suggestion helps you and all works out for you

You said "( ALSO, Rent A Center will service everything that you get for free while you are paying on it AND will give you a loaner on that item until we can get it fixed for you AND you can get an extended year warranty after you have paid off your item for only $3 a week or about $156 for that whole year! Keeping in mind to replace a Tv's lamps it cost well over $600 at your local TV repair shop)"
Ya your so right they fix it and give you a loaner - They had my Big Screen TV in the shop 2 times in less than a year and a half. After the 2 second time I stressed I was not happy about it and was really worried about if the TV was really worth the $6, 000.00 I was paying for it. This was to the Store Manager and he told me that is why I had the Insurance and besides as long as he Worked for Rent a Center he would be sure the TV was all right. But not 2 weeks later he was moved to another store and my TV has not been paid off even 4 months and is not working right and I have been informed that I'm out of luck becaue I am no longer a customer of Rent a Center because I am not renting anything from them! Just Slap a long time Customer in the FACE!

I have to disagree with you. Rent A Center is not a rip off .Yes, you will pay alot more for the merchandise we sell if you pay it for the whole term of the contract (which is usually a year and six months to two years for a brand new whatever you want) but if you consider the fact that if you put the same item on a credit card and made the minimum monthly payment every month you will spend a considerably larger amount of money! ( ALSO, Rent A Center will service everything that you get for free while you are paying on it AND will give you a loaner on that item until we can get it fixed for you AND you can get an extended year warranty after you have paid off your item for only $3 a week or about $156 for that whole year! Keeping in mind to replace a Tv's lamps it cost well over $600 at your local TV repair shop)

As a hiring manager for Rent A Center I try to let everyone know the disadvantages as well as the many benefits of working at Rent A Center BEFORE they are hired as so there are no surprises. If I had to guess there were some severe performance issues in that store for so many people to have lost their job or to have been demoted or worse. fired.

I really feel for you because the experience that you had is not that of your typical Rent A Center store and was probably all due to the poor management given by your former store manager, which in turn was because he or she just was not ready to run a store yet. While yes there are some things in this business that just cant be avoided, this job is not a "family friendly" type of job. You do work long hours, starting out as an entry level employee you work minimum and maximum of 48 hrs a week. No more, no less ( Which makes for a good pay check, about $28, 000 a year depending on your area) For an entry level job, I belive that is pretty good pay considering some of our other retail brothers and sisters work twice as many hours in your local mall and make half as much money. You also get two weeks of paid vacation after your first year of employment as well as great health benefits and retirement. As you move up in the company, which can be fairly quickly due to our high turnover which we are working on changing, you could make up to $40, 000 a year and not even be a store manager yet. (Of course this is due to the fact a store will only have 4 to 6 employee on average including the store manager)

As far as hitting your daily standards it really isnt that difficult or unattainable. With proper training (which you probably didn't recieve and if I had to guess it was due to staff shortages and poor management), getting to know your customers and establishing a relationship with them it becomes quite easy. In fact I rarely ever had to go to those neighborhoods or anywhere for that matter to knock on their door for money and when I did it wasn't for the money and the customers on my route knew that...its all about being just and fair. If you are, they may argue a little when you show up at their house but they know you are right and as long as you treated them with respect, they will have do the same. ( Not to count the very few _______ out there that will do whatever they want regardless of how you treat them...those poeple you just deal with and move on) If you were calling your customers 3 to 4 times a day you were doing something wrong...

If there is anyone looking for a challange and a great career I encourage you to apply at rentacenter.com. Click on the employment link or even better, put on a shirt and tie and go to a store and talk to the store manager!

In my experience I have seen this before...

Your son was probably more than a week late when he finally called the store ( of course this was done most likely after several days or even weeks of his account manager trying to contact him) and because this account managers whole job is based off of people paying their bill on time, or at least contacting him or her if they can not pay BEFORE the account is past due, there was probably some anger or even "retaliation" involved by what I am guessing to be an inexperienced account manager.

Rent A Center will most always "work with a customer" IF:
1. The customer contacted the store BEFORE their payment was due to let them know there was going to be a problem.
2. The customers payment history is good (you can't let your account go past due every week, bi-week or month and expect someone to "work with you")
3. The amount of time being requested is not in excess of one week.

Paying on time is extremely important in this business. There really are no "grace days" and the amount of time the store usually lets someone go past due without picking up the merchandise is one week. If your finances are not going to allow you to pay for it in that time period the best thing to do would be to return the merchandise. (The contract that you signed allows for this and will also re-instate you when you get back on your feet and you will be able to continue to pay off the merchandise right where you left off, it also restarts your 90 Day Same As Cash Price which is another benefit for you, try getting a car company to do that for you...)

When you get back on your feet, go back to the same store and get the Tv back.( If it will be less than a month before you can afford to get it back the store will, most times, hold the merchandise you were paying on for you so you get the same exact item back) While yes, it is inconvienient for you for the time you are without the TV, it is much better than the alternative of not paying anything or not contacting the store and then they pick up the merchandise and don't do business with you again.

While I agree with you that our tactics of retreving our merchandise when someone goes significanlty past due can sometimes be...excessive to say the least. It can always be avoided by following those three simple steps that I gave you. Our goal is always to retain customers as it is how we get paid, and we will never refuse to help someone out when they go through a rough time, as long as those three "rules" are followed.

As I myself am a store manager with Rent A Center I apologize for the experience you had with us. Thank you for posting this complaint as it will help me improve the way that my store will explain our agreements to future customers so no one else has to go through what you have.

I began renting to own a computer from rent-a-center in jonesville michigan. about four months before my pc was paid off, it started messing up so I took it in. They said they have a place they have to send them to get fixed and I could pick it up wednesday. There was no offer of a loaner while mine was being repaired. When I picked up my computer wednesday I found that they hadn't fixed it but just put it back to it's original and deleted all my files. I took it back in, and back in, and back in, all the while a loaner was never offered. The only thing they ever did was reset it back to it's original status and I continued getting the dreaded blue screen of death and my graphics card continued messing up.

For four months, I was without my computer but I couldn't be late on any payments. They continued to charge me. Well, I paid my computer off finally and it was sent in one last time to be 'fixed'. I got the pc back and now there are drivers missing and I can't even get on the internet. My boyfriend called them and they said that it was pretty much my problem now since it was paid off. What a ripoff! I am very dissatisfied with the way they handled this and the fact that my pc isn't fixed. I've paid almost 8000.00 dollars for a computer that doesn't work.

Unfortuanantly the reason why it was not covered is because in the police report it probably did not say "forced entry" which is what the Liabilty Waiver will cover. If you look in your contract it will say those exact words...also you were at fault because the merchandise was not in your home, but in your vehicle. The liability waiver will only cover it if it was stolen through forced entry into the residence that is listed on the rental agreement.

What about when you first rent a product with people at Rent a center and you and the sales person agree on a contract to lease to buy then about 8 monts of paying on your merchandise you find out that the people that were working in the store just suddenly aren't there any more and then a new batch of sales people you know nothing about and start telling you that you have to start an early purchase option and you have two in a half months left to pay your merchandise off and now you hear you have to start new payments all over again. I was told last month that all i had was $340.00 left to pay on my merchandse and then today i was told that the amount of my merchandise went up to $380. 00 and that they couldn't tell me what the balance of the merchandise would be because i need to give them a payment and then they could tell me. I have been paying on this laptop since Nove, 2010 and now these crooks tell me that i should have gotten on the early purhase option which i was on and they never told me that my 90 days was up and now they want to charge me more for this item, and then had the nerve to call me and tell me that my payment is late. I pay$100.00 faithfully every 3rd of the month and now they don't have any reference of my payments in the system. I f i had to go through all of this ### i could have bought myself a new laptop. I thought i was helping myself out and doing the right thing, but i see im not. I have waisted time and money and they won't get another cent from me, i am taking this laptop back and if they can't give me an amount of what is left to pay on this laptop then i will call the BBB and the FCC and file compalints . Times are hard and i thought they would have understood that. I dont have money to keep waisting on something that i can't buy. I will get my money back! Karma is a ###.

i just got home and found 5 "sorry we missed you" tags all over the front of my house...even on my flag pole! thats not harrassment?

ok, i havent missed a payment and have never gotten phone calls. But RAC DID send me mattresses infested with bed bugs and now my home is infested. My kids are tired of looking as if they had a non-stop case of chicken pox and my husband has the bites EVERYWHERE. Im still waitin for them to take the damn mattresses away from my home but they havent even done that. This was my first and last time dealing with RAC. And RAC has denied to compensate us and for paying for an exterminator. They won't do anything because supposedly its OUR fault. I have a bed in my daughter's room that is very old and it is freaking spotless. the only ones infested at the time were the mattresses from RAC. So no, I'm not heartless and neither is my family. The RAC is heartless for not caring that my family is bein feasted upon nightly.

Wow. Fist let me say to '' TJ ''.. I agree with most of what you say here however, you kinda got beside yourself when you went from 'TJ' a spokes person for Rent a center to TJ the Rent a center jerk, all in 1 sentence. I '' WAS '' a rent a center customer LONG before it was rent a center, more than 19 years. I can truely say, I never had real problems however, at least 1 time a month I could walk in to make a payment on a friday and low and behold, saturday morning, rent a center was at me door, looking for the payment I JUST made the day before. Now, when the store became rent a center, it started to get very RUDE managers the NEVER lasted more than a year. Along with RUDE managers came RUDE Sales & Delivery people. in 2003, my home was robbed and most of my rent a center stuff, gone. I went to take a police report in and the manager said as he LOL'd, '' another customer claiming to be robbed.! That was the straw that broke THIS camel's back..! I made them come pick up the remaining merchandise and told them to kiss my big ###.! shortly after that, that SAME manager was on the news for Armed Robbery.! WTF..!? Now, I havent forgot about the folks on here that crying cause RAC bangs on their doors, '''''''''''''' PAY YOUR DAMN BILL..! '''''''''' WHEN YOU SIGNED THE PAPERS, IF YOU CAN READ, ON THAT AGGREEMENT IS A DETIALED '' WHAT IF YOU DONT PAY.'' IF YOU ARE SITTING AT HOME AND ON THE CALLER ID IS RAC, TALK TO THEM AND TELL THEM WHAT DAY YOU WILL PAY IF NOT, OPEN THE DURN DOOR AND GIVE THEM THE STUFF YOU CANT AFFORD TO PAY FOR... HOW THE HELL ARE YOUR AFFRAID OF RAC PEOPLE.!? LOL, WTH..!? OH, and TJ, b4 you comment back lemme say, again I agree with ya, just didnt understand your bipolar episode. LOL..!

ok, well. you have contracted with a company and agreed to pay a certain amount every month. you don't pay, they shouldn't be harrassing you at home. why doesn't rent-a-center just show up with a truck and take the merchandise, like the repo man who comes and takes your car if you don't pay? people won't open the door? i can see both sides of this story. if you agree to pay, you have to pay. if you're a month late on your credit card payment, they will be calling you. even if you agree to pay your phone bill and then don't, they are going to shut it off. i can imagine that there are some people who rent to own and really can't afford it. unfortunately, that's the rent to owns fault - they agreed to give you something without checking anything but that you have a job the day you walk in. but you would think a company this big would have some other means of either collecting their money or their stuff without showing up at someone's door and threatening them or their family. still, are we hearing the whole story from the people who are complaining? not that i'm saying you are not telling the truth - i have never rented from any company so i don't have first hand experience. but i was looking and that's how i ended up here. before i considered renting from them, i think i might want some references from them. how likely do you think that i would get actual customers? my opinion - if someone can scam you and skirt the law, or even break it, they will. you have to be very careful.

I agree with karen here...rent-a -center is crazy...i pay my bill ontime and i just had 2 thugs try n brake into my house while i was home...i would have shot him like i told him through the door...my husband is deployed to iraq and i wasn't about to open up for some loony that was beating on the door and tellin me that he was coming in weather i liked it or not...needless to say i called the police and they went to the store in Niles ill and reemed them out...it is illegal what you people do...i dont care if they are lowlifes and cant aford to pay or not...there are some lines that just should not be crossed...that guy is lucky he didnt get 2 to the chest...one of these days one of you people will try and beat down the wrong door

TJ, I am glad you have a job...but I'm sorry the tactics used at RAC are heartless, and ARE HARRASSMENT! I understand that some people don't pay, but when your paying customers hit a bump in the road, you can afford to "work with them." That's not what has happened to my son, who was only late on one payment, asked to be able to catch it up on his next paydate, and was refused, threatened that they would pick up the merchandise, and don't want his money. People should not be threatened by any creditor, no matter who it is, and harrassment is illegal.

April,
You need to contact the store and inform them of the situation. They will schedule a time to come and pick up the TV and send it to the service department. They will also give you a loaner TV while yours is being fixed. (The payments that you make will continue to go to your original TV) When it comes back from the service department they will call you and schedule a time to bring it back out to you and pick up the loaner.( Keep it mind it may take a couple weeks until you get your original TV back. Its all based off of wether or not the service department has the particular part in stock or not.) You can also get into a program called Benefits Plus, it will give you added protection plus an extended year warranty for a year to the date after it has been paid off for about $3 a week. Hope this helps.

April I am very sorry to inform you that they may never repair the problem with your TV. I have recently finished paying off the TV that I got from them. We got the TV brand new and in good working order, then in May (5/23/08) of this year the light that the TV's lamp was about to go turned on. I called Zenith which is the TV's manufacturer, they informed me that it needs to be changed. So I called my local Rent A Center told them what was going on and they took the TV to get serviced. After they had the TV for about a month my husband goes into the store and sees the TV on Display on with the caution light still on. He asks them whats going on and they tell him it has been repaired, I once again call Zenith to see if this sounds right. They tell me no if the TV bulb was changed then the timer for it needs to be rest other wise the TV will not work. Then another month goes by and we still have not gotten our TV back. We end up getting the number for the District Manager and a few days after leaving him a message of what has been going on we get our TV back. Everything works ok with the exeption that the TV makes this buzzing sound when it turns on. One day the TV does not turn on for me (11/20/08). I call Rent A Center and tell the new manager that they have what is going on, he tells me that because we have finished paying off the TV they will no longer repair it. I tell him that the TV was repaired a few months ago and should not have an issue, he agrees to take the TV. We wait about a week then call to see what is going on he tells us that the repair people have come and taken the TV and are waiting on a part. Another week passes he says that the part just arrived and we should have our TV back in a couple of days. I call the day we had agreed that they would deliver the TV and the manager gives me the run around, I am getting a little frustrated by this time and end up talking to another employee who tells me that the TV is working and we should have it in a few days. The day comes that they are returning the TV and the same driver that took the TV comes to drop it off the first thing out of his mouth is "are you not going to get it repaired?" I call the manager and ask what is going on why did this guy say this he tells me that because I have finished paying it off he will no longer repair it, and then he says that the Technician told him the bulb is about to go, I tell him how is that if that is what supposedly got fixed in May. After a heated discussion I hang up on him and tell the guy to just put my TV back in its place. The TV turns on ok with just the buzzing sound and that is it, so I am ok. Now TODAY 12/12/08 only a week after getting it back from repair a second time the TV does not turn on again for me and I call the manager and he tells me because I was rude to him and hanged up on him he will not speak to me. Explain to me how a TV that supposedly has gotten repaired twice now for the same thing is still not working. The moral of my story is this I am sorry to tell you that even if you do take the TV to them for them to repair it there is no way that they will actually fix it. They may give you a temp fix so that you will finish paying off the TV and then it will no longer work and they will not fix it for you after it has been paid off unless keep paying for the Warrantee. They are crooks in my opinion. If you have not paid to much into the TV I would just return it and take as a loss.

i strongly agree with you i have rent a desktop computer from rent a center so they told me the computer total cost is $1, 247 so they said that within the 90th days. However if i past the 90th days and dont finish paying for the computer it will go up by $200-$300 while i already paid $400 into the computer. so ok i decided that i will finish pay off for it which they charge me $40.71 per week so i will call and pay over the phone cause with my job i dont have time to go in and make a payment as time goes by i am making payment and everytime i ask what is my balance its like they give me the same figure everytime. so i ask to speak to the manager so i did then he was try to explain to me how it works cause i was paying every week and out of the $40.71 only $16.00 will go towards the computer which is ridiculous so i still continue paying mean time i already made 30weeks times $40.71 which it come up to $1300 already and they still telling i am still owing 48 wks which that will be $31200 hilarious someone please help me tell me what to do contact me at tmartinezq@aol.com i am in the ny area of queens

Okay, first and foremost, on the day that you are due, they are not supposed to be calling before 10 am. Secondly, you state that your bedroom set didn't come with bedrails? The majority of bedroom sets will not come with bedrails unless you specifically ask for them. As for the payment that was a week late, if you are a week late, after they have been trying to contact you all week, they're going to be a lot less willing to work with you, mainly because you have not returned any of the 12(minimum) calls to your home and cell, and any messages they may have left with your references. At 7 days past due, it's either pay today or return.

I've also had problems with them. Me and my husband just got married 6 months ago so we had nothing and we decided to rent some things from RAC so our apartment was not completely empty. When we first got everything the guy said wecould make payments weekly, bi-weekly, or monthly, we chose monthly because that worked best for us. Well, a week goes by and they call and said we needed to make a payment before 7 pm, we had told them that the guy said we could pay monthly and they said we had to pay bi-weekly for the first month then we could start paying monthly, so we paid them and set up pur account where our payment was due on the 15th, then a week later they are calling for another payment. So we had enough with this issue and talked to the manager and obviously they are not going to do anything so we gave up and started paying every week.

Please if you're going to post something for other people to read, make it possible for other people to understand what it is you're actually saying. I got nothing out of that paragraph except a jumbled up run-on unstructured sentence and it was absolutely no use for me to read it.