WorldStores
Reviews and Complaints

I was unfortunate to order 3 wardrobes from this company. They arrive in awful conditions. One side of packaging was opened and the goods were in terrible conditions. Nobody with a bit of decency would deliver goods in this condition.
I contacted them and arranged a refund and collection. They gave me a date for collection. One person stayed at home the whole day nobody arrived and nobody even rang us. I waited to see if somebody will get in touch, but nobody did I contact them again they even were not apologizing. They are supposed to come to collect the goods another day, but I am not sure that they would come. They are an awful company with no sense of responsibilities

Ordered 2 sets of drawers at world stores at £159 each. At that price they should have been a good set of drawers instead I got scratched drawers on the outside, bottom panel broken then looked inside and instead of runners they had scrap wood for runners. How do companies get away with this. Surely this is not what we are paying for. I got rid of my drawers to get new sets in and have been left with clothes lying everywhere. Not once did they reply 3 emails that was sent to them. No apology how do they get away with this. Will never use this company again. Why can't you get what you pay for .

Received delivery of item (Olivia Metal Day bed) on 13 October. When I came to assemble it found items missing. Checked order (No WS1386108) which states I can return item within 28 days of delivery. Contacted World Stores on 1st Nov and was told that they would arrange for collection of the item and I would get a full refund.
Received e-mail on 6th Nov stating the collection date was 9th November. Waited in all day no one turned up. Spent hours on the phone trying to get in touch with customer services. Finally got thru at lunch time on 10th Nov. Was told that a new date for collection would be 16th Nov. Was also told I would receive an e-mail to confirm this. No e-mail has arrived. Also promise a phone call from customer services manager (Zubair) but he has not called. Totally frustrated by Worldstores attitude to customers. My wife and I have spent hours on the phone. Collection of the item, a refund and compensation for the stress and anxiety caused is all I want. Will never use Worldstores again after this.

Sofa delivered two weeks ago after an 8 week wait. No problems with the delivery guys, they were great. However, on unpacking the sofa it became apparent that they had sent the wrong footstool and middle cushion, black leather instead of dark grey fabric. The original label said black leather but another one had been stuck over the top.
I attempted to contact WorldStores straight away, and rang customer services, where i was on hold for 37 mins and then the call was disconnected. Tried again but still no answer. I emailed them using the online form, sending photos to show the problem, but no one replied. I have tried to contact them everyday since with no luck. I just keep receiving automated responses that they have received my request.
All i want is the correct footstool and cushion, dark grey fabric for the Dani corner sofa.
I am disabled and all this stress is making me increasingly ill.
Please someone help me.

1 star is generous.
I spent 5 1 hour calls to them, due to being on hold for at least 50 minutes each time as they delivered half of a corner sofa in the wrong colour.
They gave 1 date to collect and re-deliver then told me the day before they couldn't do it so I selected another date.
At this point I didn't trust them so I called them again to double check and I was right, they had not even noted down the new date for collection and re-delivery.
I then got a confirmation email for the new date for collection and re-delivery after insisting the man sent this to me before I hung up.
Half an hour later I got an email saying the sofa was now out of stock!
I asked for a 50% refund to leave the sofa as it is as it was causing me so much stress, money on calling and time. They agreed but then didn't refund me until another 2, 1 hour calls over the next couple of days.
I spent around 5 hours on hold to World Stores.
NEVER AGAIN.

The worst "customer service " experience ever anyway. Feeling almost too exhausted to write this. I've never left full reviews like this in the past but no one deserves the pain of dealing with this company and the company certainly doesn't deserve any customers.
We ordered 2 sofas on Aug 24th and was given a 2 week delivery time... plus paid extra for a Saturday delivery. After that we never heard back. Arow XL (yodel rebranded) were due to deliver it but had no record of it as the suppliers had it sitting unlabelled in thier warehouse for weeks. This info was divulged after 3 complaints via their complaints page and about 10 to 15 calls where I was on hold 30+ mins each and every time I called. No promised call backs received and no records kept by them recording half the calls or passing on any complaints. After finally receiving the delivery, they left it outside in the rain as they couldn't fit it through a normal doorway as the legs were assembled and the delivery guys weren't allowed to unwrap it even with us being there so they swiftly left us to it. Called one last time today to follow up on my complaint as I'd been told I can expect compensation. Of course they again claimed no record of it and tried to direct me back to the online complaints portal. When I said they never respond to that, the grumpy lady told me theyre randomly looked at by managers so I "might" heare back from them "in the next couple of months ".

Honestly, I went with this store as I was after a bargain and ill never do so again.
Do yourself a favour and order from a reputable company.

Saxon.

I ordered 2 tub chairs on the 29/9/2017. added cost for next day delivery and waited in all day not delivered. have tried to contact on tel 4 tomes now disconnected at their end once and other times on phone for 20 mins no answer. I want to know when I will receive my chairs (if out of stock for them to inform me and refund cost.

I think this company is totally unproffessional and had I know how many people have complained I certainly wouldn't have ordered from them!

I have phoned the worldwide services number 7 times since 8/9/2017 as awaiting a bed ordered from kiddicare for next day delivery last week. I have had 4 different people tell me information on my order and 3 different people be rude and tell me they can't help me until I tell them abit more then all.of a sudden they have details. Incorrect details though I might add. Not once ounce of help except from my very first phone call. I am.appauled at the service as my bed should.of.come today but the van was fine at 3.30pm today but at 4pm there was a fault so now no delivery. I am stressed and pregnant and had no help

Hello,

Me and my wife moved house recently and purchased a next day delivery 4 door wardrobe, this was to be delivered the next day 22/8/2017 with on line retailer world stores.

Unfirtunatley it never arrived we made contact via email to Gillian and she claimed that the courier was turned away by someone at the property, we responded saying the this was not the case as my wife had stayed in all day to receive the delivery whilst I was at work,

We then were told that this was not a next day delivery service and could take up to 28 days, my wife then asked why it was advertised as next day delivery if this was not in fact the case ! She just kept sending a generic message saying the same,

My wife then explained that she wanted to complain this was met with resistance and she was told that we had to wait the 28 day period, we have paid over 400 pounds for this product and are still waiting ! We where then called by a so called mediator from world stores who said they where checking the line as the courier had tried to call to re deliver again this was fabrication as no calls ever too place, we still have all our clothes in suitcases, another delivery was promised last Friday 8/9.17 and suprise suprise it was again a no show this is completely unacceptable and unethical as it seems we have had over 400 taken and no product delivered, to top this world stores have belived a dishonest story from a T n T emplyee who clearly has something to hide, we are needing a full refund now and will never use your company again, if nothing is forth coming in terms of a refund then we will go all over social media and trading standards about this appalling treatment,

Regards

Phil & Rachel Turner

[protected]

E mail [protected]@hotmail.co.uk

I purchased an item one month ago and the website showed its in stock. Everything went well, they charged me for the item and for a 2-day delivery. Nothing had arrived. Instead of my parcel, I got an email stating that my item was out of stock at the time of my order, so it was impossible to deliver it. Immediately contacted their customer service and couldn't reach them out. Worst service ever. Why didn't you notify me about this situation? I would have made another order, not from you though. This is a scam! You cheat people, take their money, but don't do anything to deserve it! Terrible company.

I ordered a shed six weeks ago now, delivery time was estimated 2-3 weeks. I have had several autoresponses and a response telling me that the delivery dept would be getting in touch with me directly. 'Directly' - what does that even mean? It certainly doesn't seem to mean much after waiting for a week now for this call. This beyond appalling and I now just want a refund, I'd rather have the shed I ordered, but a refund is going to have to do.

I ordered these items at the end of May 2017 yet only received them a week ago. On receiving these items they have been opened and repackaged prior to me receiving them and they are damaged on the corners. I have tried contacting you on numerous occasions via the telephone number provided but gave up after a lengthy wait. I think it is ridiculous to wait two months to receive an item and then when they do arrive they are damaged.
My reference number ws0786582 order placed on 17/5/2017.
I would like a replacement as soon as possible as these items are for my little boys room. I think I have been patient enough considering my wait so far.
Regards
Emma Robbins

I ordered a six draw chest of draws which was to be delivered on the 8th July, It didn't turn up.Kept hanging on the phone for over 2 hours listening to the same horrible taped music and being told all agents were talking to other customers.This has happened every time I have phoned.The other 2 items arrived but are damaged when the delivery man dropped them off I reported on his PDA device that the box was damaged as he instructed and told me if the goods inside were damaged I was to phone and send them back.The goods inside are damaged and not what I was expecting.I have not been able to contact anybody to return these items and I don't know where the six drawer chest is.I would like a full refund including the £30 I had to pay for postage and packaging .I am not very good with computers but if you send me a E-mail address I can forward the correspondence to you as I don't know how to attach them to this complaint.

Do not order anything from this company.
Even though dunelm have taken over, the customer service and response you receive is absolutely disgraceful. My daughters day bed was 75% damaged when we put it up. Yes they would replace the bed of course, but this means having to take another day off work unpaid to be there to receive the new one, and the inconvenience of having to take it down when we have decorated the room before the bed arrived. And the response I am getting is that they will offer me a partial refund of £30, but if you accept this then warranty on the bed will be invalidated. I have seeked legal advise from citizens advice bureau and this is being reported to trading standards. I will keep telling people how poor your company is until I receive the £60 refund I have requested, and what I am entitled too, due to the consumer rights act 2015.

Ordered items during christmas sale and at the time the items were showing "in stock". The order was not delivered and instead I was told to wait a month because the items were actually not in stock. I agreed, however having checked on the website it transpired that the item was in stock, however at a more expensive price. Phoned to ask what was going on, and was told that it was a mistake on the website. Waited a month, only to be told that the items were still not in stock, and asked to wait another month. I agreed, despite the website still showing the items as in stock at a higher price. In about two weeks I asked a friend to order the item to her address at this higher price, just to check. The item was delivered immediately. I was about to phone the store to ask what was going on, and why other people get their order fulfilled but not me, when I received a third message saying that it is unknown when the item will be in stock, and that the store refunded my order. On the website, the item continued to show as in stock. Phoned the store to ask why was I treated with such dishonesty, and received a reply blaming the "supplier", that it is the supplier who sells and who honours the orders.

Please do not buy from this terrible website, they cancelled my order with no reason and they still have my money! Several days after I made my order I was contacted by WorldStores and told that my order was cancelled because they were not able to deliver. I asked what was the actual reason but they did not reply and said that I'll get a refund soon. Well, three weeks passed and my money is still missing and when I try to reach them they do not reply! This site is a scam and now when I see all the reviews I regret I didn't do my research earlier!

I placed an order for 8 chairs that were reduced to £12.50 from about £80 they charged my credit card and after 2 weeks they had still not arrived.
When I asked them what happened to my order they said the line had been discontinued so the will not honour it.
I then went online and the exact item I ordered had been relisted with a different product code.
The item had not been discontinued they just didnt want to honour the order at the lower price.
They kept changing there story when i challenged them.

This is the original item I ordered orered http://www.worldstores.co.uk/p/Krista_Leather_Dining_Chair.htm?product_id=211820&aw=47868&utm_source=awin&utm_medium=affiliate&utm_campaign=47868&utm_content=1&awc=3826_1484215888_4d61860392b96c94fc602534475fbf45

And this is the item relisted with a different product code http://www.worldstores.co.uk/p/Krista_Bonded_Leather_Dining_Chair.htm

In short dont trust these people they are just a bunch of liars.

Their site looks good but it's actually a scam and they don't deliver anything! We ordered a table from WorldStores and they said it'll be here within 5 days and when it did not show up we contacted WorldStores about our order.
Their rep said they need few extra days because they had a lot of orders and were not able to deliver on time. Another week passed and I contacted them to cancel my order but they claimed that it was already too late for that. Order was placed in November and it is already January and still nothing. Please don't buy from them! I'm already sick and tired of this and all I want is to get my money back.

Website looks great, I ordered items, 4. A small pan, 2 wooden Christmas lanterns and a wall decoration. It said 2-3 weeks so that's fine I think. Oh no, 1 wrong item delivered, 1 item broken but useable and 1 item that a 2 year old could have made better. Nails sticking out, uneven so wax poured out, looked like they had used the cheapest wood possible, it was in fact quite dangerous. They clearly are a small company, as the "customer service" (I use the term loosely) agent is the same person, James! My broken items came in an Achica bag, so I contacted them too. Guess what, exactly the say system for complaints, but a different person. So, I wrote back to "Chelsea" offering my utter confusion with the whole situation, and guess who wrote back...YES, James! Utter tripe, do not use this company, extremely substandard goods, poor customer service. On asking for a reduction (I offered photos for the proof of damage) I was told that this was not possible, so I put the crap wooden lantern on my fire. Then I was told that a delivery had been arranged to collect my defective goods. WHEN, WHO, DID YOU ASK ME? Honest, I am still waiting for an item and am getting nowhere. Purchased and paid in good faith, I am awaiting a response from Trading Standards. I wish I had read all the reviews before I parted with my money! Any reputable company would have offered a refund on the damaged goods, but not this lot. I think it is just James and Chelsea in their front room knocking up inferior articles

I have ordered a shed from this website www.shedsworld.co.uk and they promised I'll get it within one week.
One week passed and nothing arrived so I contacted ShedsWorld support service and their rep said that they had some problems with the delivery and asked me to give them one extra week and I agreed.
Next time I contacted them they said they were still working on that and that unfortunately they need more time to deliver. That moment I felt that something was wrong with this company and asked them to cancel my order but they refused. Never received my shed and lost my money!