Mercers Furniture
Reviews and Complaints

The bookcase, once I got it all set up, was really great. But man, let me tell ya, the instructions for putting it together were a real pain in the you-know-what. It's like they expect everyone to be a pro at this stuff, but not all of us are DIY experts, ya know? It's frustrating when the folks who write these instructions forget that not everyone has their level of know-how.

I mean, don't get me wrong, the end result was totally worth it. The bookcase looks awesome in my living room and it's super sturdy. It's just that the process of getting there was a bit of a headache. The instructions were all jumbled up and confusing, and I had to spend way too much time deciphering what they were trying to say.

I think it would've been a lot easier if they had included some more detailed diagrams or step-by-step pictures. Sometimes words just ain't enough, ya know? I had to backtrack a few times and redo some steps because I misunderstood what they were trying to explain. It was a real test of my patience, let me tell ya.

But hey, I guess that's the price you pay for a good quality bookcase. It's not always gonna be a walk in the park, especially if you're not a pro at this stuff. So if you're thinking of buying this bookcase, just be prepared for some frustration along the way. But trust me, once you finally get it all put together, you'll be one happy camper.

I bought a sideboard from Mercers Furniture and it arrived in just a few days. It was flat packed, but it was super easy to put together. When I finally got it set up in my sitting room, it looked absolutely amazing. It gave off this expensive vibe, but it didn't cost me much at all. However, there was a small issue with one of the drawer fronts. I decided to shoot Mercers an email about it, and guess what? They sent me a new front on the same day! How awesome is that? I'm really excited to continue doing business with them in the future.

I gotta say, I recently got myself some stuff from Mercers Furniture and boy, am I impressed! I got me some Wardrobes, Sideboards, 14 Bookcases, and 8 Drawer cabinets, and let me tell ya, they're all made of solid wood. None of that cheap MDF or chipboard nonsense, just good ol' solid pine.

Putting these bad boys together was a breeze, I tell ya. No need to be a rocket scientist or anything. Even a regular Joe like me could handle it. And let me tell ya, the delivery was spot on. They came right on time, no fuss or hassle.

Now here's the best part, folks. If you ever feel like sprucing up your rooms with a fresh coat of paint, these furniture pieces are ready for it. You can paint 'em to match any refurb you got going on. How cool is that?

Mercers Furniture is a top-notch company, I gotta give 'em props. They really know how to deliver quality and value. I mean, where else can you find solid wood furniture at such a great price? Nowhere, that's where!

So if you're in the market for some sturdy and stylish furniture, look no further than Mercers Furniture. Trust me, you won't be disappointed. They got the goods, they got the service, and they got the prices. What more could ya ask for?

I gotta say, this company is top-notch. I went ahead and ordered online, paid up, and guess what? The delivery came right on the dot. Now, I did have a teensy-weensy issue with one of my orders, but a simple phone call to this super nice and smart lady at the company sorted it out in a jiffy. Let me tell you, it was an absolute joy doing business with these folks.

From the moment I placed my order to when it got sent out, things were pretty speedy. But then, oh boy, the troubles started rolling in. You see, one of the packages went missing, like it took a wrong turn or something. I waited and waited, but it never showed up. Luckily, the folks at Mercers Furniture were on the ball and sent me a replacement package. But guess what? When it finally arrived, the contents were practically spilling out of the packaging! Can you believe it? I mean, come on! The courier even had the audacity to come back to my door with a tiny piece that they found in their van. Talk about a close call! Thankfully, nothing was missing from the package, but man, what a wild ride it was.

The stuff got dropped off and left outside my front door, blocking my wheelchair access. I had to ask a neighbor to move it so I could get inside. I mean, seriously, anyone passing by could've taken it, so that's just plain terrible.

Finally, when I managed to put the piece together, the holes were all messed up and broken. I couldn't even reach the company to complain, so I decided to just give up and chuck it in the landfill. Definitely not worth the cash I shelled out for it.

I gotta say, I had a pretty rough experience with Mercers Furniture. I decided to go all out and buy a full bedroom suite from them, thinking I was gonna get some top-notch stuff. Boy, was I wrong.

First off, the quality of the furniture items I purchased was just plain awful. I mean, we're talking twisted and split panels here. It's like they didn't even bother to check if the pieces were in decent shape before sending them out. Not cool, Mercers Furniture, not cool at all.

So, naturally, I reached out to their customer service to see if they could help me out. And what do they do? They offer me a measly 15 quid as compensation. Can you believe that? I spent over 700 pounds on this order, and all they can offer me is a lousy 15 pounds? Talk about insulting.

But wait, it gets even better. They also suggested that I disassemble the furniture and send it back in flat pack form. Um, excuse me? Did they not hear me when I said that the item couldn't be taken apart? It was all screwed and bonded together, for crying out loud. I explained this to them, but they just brushed me off and said that was my only option. Seriously?

I gotta say, I'm pretty disappointed with Mercers Furniture. The quality of their products is abysmal, and their customer service is just plain terrible. I wouldn't recommend them to anyone. Save yourself the headache and find a different furniture company that actually cares about their customers.

I bought four chest of drawers and a TV unit from Mercers Furniture. Everything came without any problems. Only thing was, one of the chest of drawers had a mark on the inside, but it's all good since it's on the inside. Putting together all the furniture was a breeze with the clear instructions. I went for solid wood because I reckon it'll hold up better than that laminated MDF stuff. When I saw and touched the wood, I knew this furniture would last for ages. The price I paid for it is about the same as what you'd shell out for laminated MDF at those fancy furniture stores.

Mercers Furniture is the bomb! Seriously, from the moment I started browsing their website, I knew I was in for a treat. Their customer service is top-notch, man. I called them up with some questions, and they were quick to respond and super helpful. None of that automated nonsense, you know? Just good old-fashioned human interaction.

Now, let's talk about their product pages. They are like a dream come true for someone like me who needs all the details before making a decision. The descriptions of the furniture pieces are on point, my friend. I could practically visualize how everything would fit in my humble abode.

When it came time to place my order, I was blown away by how fast they dispatched it. And let me tell you, their delivery team is no joke. These guys are professionals, man. They handled my precious items with care and delivered them in one piece. And let me tell you, I bought multiple items, so that's saying something.

Now, let's get down to the nitty-gritty. Assembling flat-pack furniture can be a real pain in the you-know-what. But Mercers made it a breeze, my dude. Their furniture was reasonably easy to put together, and the end result? Pure beauty, my friend. My place is looking fly thanks to them.

All in all, I gotta say, I'm one satisfied customer. Mercers Furniture is the real deal, folks. I'll definitely be buying from them again, and I highly recommend them to anyone in need of some quality flat-pack furniture. Trust me, you won't be disappointed.

If you're lookin' to catch some Z's on your bedroom floor for a good few weeks, then go ahead and buy a bed from Mercers! I'm tellin' ya, it's been a right nightmare dealin' with these guys. We did all our research beforehand, thinkin' they were a proper professional company that would deliver what we ordered. Boy, were we wrong!

After waitin' a solid 2 weeks for delivery, guess what showed up? Not the bed we ordered, that's for sure! But hey, no worries, we thought. We'll just get the driver to swing back 'round and collect it before he heads back to Rotherham. Well, that was wishful thinkin' 'cause it didn't happen.

We weren't too concerned though, 'cause we figured Mercers would sort it out. But oh boy, were we mistaken! When we contacted their office, they just brushed us off and said we were mistaken. Can you believe that? They had the audacity to suggest that maybe the manufacturer changed the spec and that we should just add some bolts ourselves. Like, seriously? Drill into the bed and magically transform it into the completely different bed we actually ordered? No thanks!

So there we were, stuck without a bed, bein' told by Mercers that we had to wait another 2-3 weeks 'til they were in the area. Talk about inconvenience! We weren't too thrilled about that, so we asked for a refund. But nope, they wouldn't give us our money back until they collected the bed, which wouldn't be for another 3 weeks. Can you believe it? They had our money for a grand total of 6 weeks!

They said they'd sort out a courier, so I stayed in all day waitin' for the collection. And what do ya know? The collection never happened! So now we've wasted not one, but two whole days dealin' with Mercers' incompetence. And let me tell ya, we've made countless attempts to have a civil conversation and find a solution that works for both parties, but they just don't seem to care.

It's absolutely mind-bogglin' how Mercers couldn't be bothered to keep their customers happy. Their staff were downright rude and unhelpful, tellin' me it's my problem 'cause I've got the bed, not them! Can you believe the nerve? When I called 'em up to try and sort things out, they treated customer service like some sort of argument instead of tryin' to fix the problem quickly and smoothly.

We're reasonable folks, ya know? We would've been happy if they had just offered a sensible solution to make things right. But all we got were accusations that we were in the wrong, staff who couldn't care less about customer service, and wasted time and money.

This whole ordeal has been a complete nightmare from start to finish. Trust me, don't even bother wastin' your time with this excuse for a company... unless you fancy sleepin' on the floor for a solid 3 weeks!

I had a bit of a problem with Mercers Furniture, you know? I went on their website and used their contact form to complain about some damage I found. But guess what? No reply! Can you believe that? I mean, come on, it's not like I was asking for the moon or anything. Just a simple response would have been nice, you know?

I gotta say, I'm pretty disappointed with their customer service. I mean, if they can't even bother to reply to a simple complaint, what does that say about their commitment to their customers? It's like they don't even care, you know? And let me tell you, that's not a good look for a company.

Now, I'm not one to jump to conclusions or anything, but this whole experience has left a bad taste in my mouth. I mean, I thought Mercers Furniture was supposed to be a reputable company, but now I'm not so sure. I mean, if they can't even handle a simple complaint, how can I trust them with anything else?

I just wanted to let people know about my experience, you know? I don't want anyone else to go through what I went through. So, if you're thinking about buying from Mercers Furniture, just be aware that their customer service might not be up to par. I mean, who knows if they'll even bother to reply to your messages, right?

All in all, I'm pretty disappointed with Mercers Furniture. Their lack of response to my complaint really rubbed me the wrong way. I mean, it's just common courtesy to reply to your customers, you know? But hey, maybe I'm just expecting too much. Who knows? But one thing's for sure, I won't be buying from them again.

So I recently bought some furniture from Mercers Furniture and I gotta say, I wasn't too impressed. First off, the handles on the furniture didn't match at all. Like, one piece had this gun metal grey color handles, and then another item had black handles. It just didn't make sense, you know?

And to make matters worse, there was a chip on the top of the sideboard. I mean, come on! I paid good money for this stuff and I expect it to be in good condition. It's not like I'm asking for too much, right?

But here's the real kicker. When I placed my order, it said next day delivery. So naturally, I was expecting my furniture to arrive the next day. But when I called to ask where my order was, they straight up told me that they don't offer next day delivery. Like, what? Why would they say they do on their website if they don't actually offer it? It's false advertising, if you ask me.

And let me tell you, the lady I spoke to on the phone was not the friendliest. She was quite rude, to be honest. I don't understand why some people in customer service can't just be nice and helpful. It's not that hard, is it?

Overall, I'm pretty disappointed with my experience with Mercers Furniture. The mismatched handles, the chip on the sideboard, and the false promise of next day delivery really put a damper on things. And the not-so-friendly customer service just added insult to injury. I wouldn't recommend them if you're looking for hassle-free furniture shopping.