GoodLife Fitness

Take a look at my letter to Goodlife Fitness- do not get a membership there.

To whomever it concerns,

My name is Kim Cox and I used to have a membership with Goodlife Fitness until today. The Location I was at was in Winnipeg, MB, Canada, 142 Nature Park Way, R3P 0Y6, [protected]. I called your customer service, and I was told that I owed 296.92, and that my membership was cancelled. So I would have to pay 300.00 and not be able to use the facility. Here is my story.

On May 28th, I decided to go to Goodlife Fitness and get a membership. I wanted to get fit and healthy!
I paid $135.45, into fee, one months payment and personal training.
When I signed up, I put the wrong date which biweekly payments should come out of, so obviously that was my fault, and I ended faulting the first three payments (when I noticed). So on May 28th, I went into the facility and apologized profusely and paid my balance of $76.46. I also filled out a form requesting that my biweekly payment be changed to the fridays which I get paid. So therefore the next payment should come out June 8th. (the Kenaston location in Winnipeg has this copy). So great, I figured! yay! everything is straightened out, and Ill be stress free and workout at the gym.
So June 1st comes around, and I look at my bank account and Goodlife had tried to pull $7.35 out of my account, but it didn't go through bc I didn't put any money in that account since I was TOLD that payments will be coming out June 8th. The total biweekly payments that I should be paying is $25.73 for the membership and $7.35 for tanning. So did they forget to change the date of my tanning payments. yes. this was supposed to be done with my membership.
So I phoned customer service and talked to a very nice lady, cannot remember her name unfortunately, but I was very upset, and she ensured me that everything was fixed and the attendant t the front desk had filled out the paperwork wrong. The lady in customer service then told me that there will be a small fee taken out of my account for the balance of the remaining month. on 06/12, that amount of $3.36 was taken out. I called again to inquire about this and she said that the account is up to date and all is well, and payment should therefore be taken from my account biweekly. I was so happy again, yay! I can workout in style! * When I went to the location I wanted help directly from the staff there, I talked to the Assistant General Manager, Paul Templeton, he said he would look into it and help refigure things out, and he NEVER phoned me back or even attempted to reach out to me. Terrible service.
So for the next 3 months I was in the process of buying a house and moving, I moved 09/01/12, but had been real busy since July. I didn't check my bank account to see if payments were coming out or not, so I just assumed, since customer service had told me everything was good, that all was well. I wasn't able to use the gym for a couple months due to moving.
I received a letter in the mail today dated from August 27th 2012, (since I failed to change my address with Goodlife, so I had my mail forwarded to me from my old apartment which took awhile) saying that I owe 141.51 and that my payments from june 22nd to August 17th was not paid.

Here is what my bank says was taken out : I can provide actual bank statements to back this up.

06/22/12: Goodlife Fitness withdrew $7.35
07/06/12: Goodlife Fitness withdrew $7.35
07/20/12: Goodlife Fitness withdrew $7.35
08/03/12: Goodlife Fitness withdrew $7.35
08/17/12: Goodlife Fitness withdrew $7.35
09/14/12: Goodlife Fitness withdrew $7.35
09/28/12: Goodlife Fitness withdrew $7.35
10/12/12: Goodlife Fitness withdrew $7.35

So why is that Goodlife was still pulling out money, but then doesn't pull out the correct amount, then sends me letter saying that I missed all those payments…I have the letter- I will send it to you.

So I once again had to phone customer service today, 10/15/2012, and sort out this chaos. The representative on the phone told me that my membership was cancelled by the company due to missed payments. ! and that I owed the whole membership fee of 296.92.The representative was quite rude to me on the phone, I did ask for a reason why my membership account was not taking the proper amount out, and he couldn't answer me, only saying that my membership was cancelled and that it was completely my fault for all of this. I am really disappointed with the LACK of care for your customers, the lack of help, the lack of knowledge of your staff, and lack of taking responsiblity for your own mistakes. I am very upset that Goodlife represents a stress free environment to workout, to feel good about yourself and to be fit and healthy, when the staff, and cutover service is just not there. I will not be paying the rest of the membership dues. I would like to have this resolved as soon as possible or possible legal actions will be taken.

Thank you,

I left a reputable gym where I had been a member for 10 years with no problems to join Goodlife since it was closer to my work and home. After several months of working out a male member began circling me while I exercised, would exercise right next to me, walk slowly by me staring at me intently, etc. I was completely unnerved. When I entered Goodlife one lunch hour he suddenly appeared in front of me entering the building ahead of me, and then blocked my way through the swinging gate. The final straw was when he followed me out the parking lot. I went to the young inexperienced staff at the front and told her what was happening to me. Another member overheard me describe my stalker and said that her and others had been harassed by this man too. The staff member would not come with me so I could identify this person to her. The manager was out of the building and I instructed the front desk girl to have the manager call me. I waited ALL AFTERNOON, no phone call. Finally, I called back and was told she was "in a meeting". I said if the situation wasn't dealt with, I would have my husband come to the gym with me to protect me. Upon this threat, I did receive a phone call from the manager, who advised me to point this man out next time I was in the gym. Why would she not have had her staff point him out to her? Why victimize me again and put me in an awkward position. The next day he was not there and I was instructed by the manger that we would wait until the next time I worked out to identify him. At this point, I was extremely frustrated because the staff now knew exactly who he was and I felt they had the responsiblity to point him out to the manager. At this point, my husband was so concerned for my safety he waited in the parking lot while I exercised. The next time I exercised (Monday of the following week) I walked in and spotted him right away. Doing as the manager instructed me to do, I went to the front to get her. She was with a client (busy ripping off another unsuspecting member to be, I suppose) so I didn't want to interrupt. I informed the desk clerk of the situation and he said he would relay the message to her right away. I was shaking so badly I couldn't even exercise knowing this man was nearby. I just wanted to leave but was determined to see the situation through. After 35 minutes I went to the front again, and was told that the manager had left for lunch! I was very upset and berated the staff for not telling her I was waiting to point this man out to her. I asked for someone else in charge and, of course, there was nobody. I went to change into my street clothes and upon exiting the change room, I spotted the manager, who had been summoned back by her staff, looking for me. At this point, I was angry, frightened and frustrated. The manager sat me down in the public area and advised me the problem had been dealt with. I was shocked and asked how she could have dealt with it when she had been waiting for me to point him out to her. She said she had a staff member do it and she had talked to him. She then said she had spoken to him on the Friday previously. I was stunned and asked at what point would she have told me this? Why would she have waited all weekend, plus have me walk back into the gym knowing that he was exercising there at the same time? Why wouldn't she have come to talk to me BEFORE she left for lunch? She said she was going to call me "LATER". I asked her what the outcome was and she said she couldn't say. I asked if he was going to continue to be a member and she said "ABSOLUTELY". (No, I am not making this up. In this day and age with zero tolerance on harrassment this actually occurred just 30 days ago). I terminated my membership within several hours. Goodlife continued to take a payment out of my acount and today, I spoke to someone at corporate HO to tell them to return the money to me, as I was no longer a member. He was very abrasive and kept saying I had "signed a contract" and that I had to wait 30 days for my membership to expire. When I told him I had been harassed and forced to leave the gym, because of the utter inexperience of the manager, he put me on hold for 18 minutes. When he came back on the line, he confirmed that I had emailed corporate head office twice about the harassment problem (I never did receive a response from anyone at their head office on the harassment issue. Maybe 'cause I hadn't been raped yet?) and he then said I was no longer welcome at any Goodlife Fitness Centre nor was I to communicate with them, and that they would do the same. It is beyond belief that any company would handle something like sexual harassment in such an insensitve way. I have worked out for 20 years successfully in other gyms with no problems. I would never recommend Goodlife to anybody! I am now happily back working out at Shapes, (yes, on the co-ed side occasionally) with no problems. It will just be a matter of time before the manager of this location runs this facility into the ground.