Thebay.com / Hudson's Bay [HBC]

The order #[protected] was processed on Nov. 8, 2021. It didn't arrive until today, and Canada Post says that due to flooding in B.C. it cannot be delivered.

I have called The Bay customer service five times and was not helped. Agents told me to wait, call Canada Post, which I did, but when I asked for a refund, one agent said I cannot have it before I get the package, the other said I could, that I just have to call, then the next one said that she made a request for a refund and that I would hear back from them within 48 hours. That was on Nov. 26. Since I haven't heard anything, I called today, and the agent said that the request for a refund wasn't made.

This product was not delivered beyond the expected date. The constant calling of the customer service centre and getting contradictory information has caused considerable stress for me. I have never been helped by the agents, but just put on hold for a very long time. There are already hundreds of negative reviews of The Bay's customer service online.

Dec. 27, 2020 returned 3 items with The Bay return label acquired by calling the bay hotline. Returned via Canada Post.

Dec. 31, 2020 8:33am returned items were delivered to the warehouse, as confirmed through Canada Post Tracking.

Called the bay hotline and chatted on the bay chatline numerous times and each time I get a different response from the agent. 1 say received and in process. 1 says never received shipment. 1 says return shipment does not appear in system. I says refund will be credited in 48 hours. Finally on Jan 25, 2021, spoke to a supervisor on the hotline and she (Sipho from South Africa hotline) said the return label I received from the agent was a manual label, so the refund process has never taken place. Apparently she said she helped me raise the issue and the return process is activated and refund will be credited between 10-14 days. However, on Feb 13, spoke to an agent from hotline and they just say its in process. Past 14 days and there's nobody to speak to about it as hotline agents can't do nor see what is really happening. In the meantime, my credit card statement was due jan 13, now feb 13. the total return value is $562.