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CB Retail Stores Dollarama 525 Highland Rd W, Kitchener, ON, N2M 5K1, CA
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Dollarama
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Dollarama company logo

Dollarama

525 Highland Rd W, Kitchener, ON, N2M 5K1, CA
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1 complaint
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Mon
8:00 am - 9:00 pm
Tue
8:00 am - 9:00 pm
Wed
8:00 am - 9:00 pm
Thu
8:00 am - 9:00 pm
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1:27 pm EDT
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Dollarama - Manager at 525 Highland Rd W Kitchener, ON N2M5K1

Misguided customer regarding lithium batteries in spite of showing the battery no cr1632, customer paid for it. I went back for at least to give me exchange started complaining about inventory when I asked why was this misguided he started arguing and threaten to kick me out of store, very rude behaviour, I was polite to explain lithium batteries come with size and number and you should know how to guide a customer. The customer who purchased she said he had beard he manipulated to other store representative instead he was the person who misguided. And started arguing I am blaming him indeed he cannot understand he is a store manager to resolve customer issues, even though he is not he cannot cover up he getting blamed. Very unprofessional and impatient manager at store.

Desired outcome: I was polite to leave but thought of calling 911 for unnecessary misbehaviour and lie, and then thought I can raise a complaint on website instead.

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Update by Judedominic
Aug 01, 2022 3:57 pm EDT

Correction complaint was logged for Dollarama at address

370 Highland RD West Unit 17-1

Kitchener Ontario N2M5J9

Update by Judedominic
Aug 01, 2022 3:28 pm EDT

Unprofessional and impatient Manager at Dollarama 525 Highland Rd W Kitchener, ON N2M5K1

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