Lastman's Bad Boy

I went to Kitchener bad boys 2 time within 3 months period to upgrade my appliances from our builder. The first time when we finalized our bill the total was about $2500 to be paid to them. We decided to wait a little as our closing was delayed by our builder.

when we went there again last week, we picked same appliances , the price was almost the same as before. When she made the bill it was almost $3500.

I asked them to explain how its $1000 dollars extra from the last time.

The customer services lady was so unprofessional and rude while making our bill for the upgrades. When we asked questions about the adjustment she didn't satisfy us by her answers. She called Raj from London location for some assistance , he just agreed with her but did not provide any proper explanation about the total pricing.

we decided to walk away as we felt trapped by their agressive business tactics.

Raj tried to call me couple of time in a week but I never picked up as I never wanted to deal with hi.

We went to Brampton bad boy location and had a good deal. We paid them and received a invoice.

Next day I received I call from Brampton location asking if we signed any bill with Kitchener or London location. They also mention that they asked bramoton store to not give us any discount and charge them same price as they did.

It is the worst experience and I want written appology from both kitchen customer service lady and Raj from London before I go further to pursue it in court for the mental harassment and poor customer standard by the BBB.

I am writing in regards to a recent (extremely regrettable) purchase at the LASTMAN BAD BOY Kitchener store. My mother and father paid over $2200 for a leather reclining couch/loveseat/recliner set for the sole reason that the staff there guaranteed delivery by May 18th to their cottage because they were having company down for the long weekend.
My mother, who is terminally ill and frequently unable to drive or stand for any extended periods, took a day off work, drove an hour and half to the cottage to wait. And that she did. ALL DAY! By 6pm she called the delivery service which informed her that her deliver date had been rescheduled to June 1st. Not only did she waste a day off work, endure an uncomfortable drive and wait at an empty cottage, she was NOT INFORMED in ANY way beforehand that the furniture was re-scheduled. Her guests, myself--her pregnant daughter--included all had to sit in LAWN CHAIRS in their living room the entire weekend.
Contacting the sales person and the "manager" JOSEPH (who we later found out was NOT the manager at ALL!), yeilded no help on a refund because of your no refund policy. If you BREAK a contract with a customer, you should MAKE IT RIGHT or refund their money. They swore up and down that the deliver would be made June 1st.
Last night (May 31st) she was much too sore to drive herself down to the cottage and so I, her STILL pregnant daughter, had to also take the day off work to drive an hour and a half to wait in an empty cottage for the delivery. We made sure to call first thing this morning to see when it would be coming. I'm not exactly sure why we were so shocked to hear from the delivery company that AGAIN our deliver had been re-scheduled WITHOUT our knowledge to June 8th.
We were livid.
We called JOSEPH immediately. At first we were put on hold by a sales person for about 10 minutes while she found JOSEPH. I told my mother to just call back as she was getting more and more upset listening to the self-glorification bad boy announces to customers waiting on the line. Well, Joseph picked up that time and after hearing my mother's name and reviewing her complaint he immediately told her he needed to get her sales number and handed the phone off to someone else.
It took us another 15 minutes of waiting and requesting to speak with him again before he came back on the line.
My mother demanded her money back, which he said he couldn't do, that only the manager would be able to authorize that (that's who we were told me were TALKING TO!?).
This company is a disgrace.
I finally googled HEAD OFFICE BAD BOY BLAINE and could not get the HEAD OFFICE NUMBER (which SHOULD be on your webpage for incidences just such as this). Instead the first DOZEN entries that came up were ALL COMPLAINTS! All people frustrated with the service, the product, the way they were treated and most commonly THE PROMISED AVAILABILITY and DELIVERY SERVICE (or lack there of).
I don't want a comment replied back to this board, I don't want a call from anyone at the Kitchener store. I would like a personal apology to my parents from Blaine Lastman so that he can see exactly how badly the Kitchener store is smearing his family's name. A name with which I will forever associate with complete shysters.
I will further be posting this account on every complaint board and better business bureau website, as well as in our local paper (at my own cost if necessary), through email, on twitter, facebook and every social media outlet that will allow me to.
These messages never reach anyone important, and these issues aren't ever dealt with to the customer's satisfaction once the company has their money, but I hope at least to warn as many people as I can reach about your deplorable business tactics, starting today.
--Nicole Johnson

Late last Nov I bought a sofa that was just my size – I am 5’2” – I could sit in it with my feet on the floor and my bottom to the back. Nothing special, the style is all over town – black bonded leather, square arms, approximately $500. It was the size that I wanted and did not find it anywhere else. Many calls, letters, BBB and Cons. Protection, Senior Ad. complaints, time spent waiting for deliveries, 3 sofas later, I still do not have the black bonded leather I chose and paid for. The last delivery -Feb 1/11- was a damaged naugahyde item. A tech confirmed my problem and told me to deal w/C-S. No reply to my calls thus far.

I purchased a bedroom and mattress set from Bad Boy and they delivered it about a week later. When they tried to take the box spring upstairs, it didn't fit so the delivery guy suggested that I call back the store and request a split mattress. They took back the box spring to the store. Up until this point I was somewhat pleased as they had told me that the bureau would be delivered at a later date but they actually found one and surprised me with having all eight pieces.
I called the KW store and after talking to a few people they said that I needed to get approval from their customer service area before they could send me another box spring. So, I called their customer service number and left a message. After a few hours I called back and asked for customer service again and got the machine again. I called back the KW store and they told me that the customer service for KW is one person and that I would have to wait a few days before she could call me back. They need me to tell her that I need a new box spring so that she can call the KW store and tell them that a customer needs a new box spring. They seem to recognize the one person customer service is a bottle neck, but instead of hiring someone to help her or giving the store more autonomy (and the store was definitely not busy since they are able to pick up my phone calls after one ring and the eight or nine sales people sitting around and chatting to each other also makes that clear) and letting them service the customers they've decided that it's acceptable to keep customers waiting for no reason.

Also, I specifically asked the Peter, the sales person, whether I would have to put together the furniture myself. He assured me that "this wasn't IKEA", and all I would have to do is put on the handles and screw the posts into the bed. Apparently he forgot about putting together the bed frame, having to drill holes in the back of the bureau, lifting and attaching the mirror and putting the furniture on it's side in order to put on the feet. At least IKEA already has the holes pre-drilled! What was the point of lying to my face? All it meant was that I would have prepared for the additional work by getting help that day. Liars!