Access for Parents and Children in Ontario [APCO]

Two/three weeks ago, I talked to a lady in APCO HO on Sheppard Ave. Toronto, East over the phone, a white female of around 30. I explained to her that I injured my leg, and my possible return date to see my children, as per my doctor's advice.

From my bitter experience with them, I tried to ensure that the lady (who received my phone call) understood what I said. When I asked her, she told me she did understand indeed what I said.

Generally, the clients call the APCO HO because other centers remain closed over the weekdays, therefore, I couldn't call my center in O'Conor to share this information.

Today, Saturday, I got a call from the local center APCO O'Connor that I'm absent and didn't call them that I was absent. Her name is Kirthy. I explained to her in detail about the conversation between me and the lady in the HO two/three weeks ago. Kirthy said yes, yes, but when I probed her, she told me just a different story than what I told her. And it happened twice within a few minutes, on the same call. Seemed to me she is severely disadvantaged for this job.

This is the third time that I communicated someone in the HO but my message wasn't sent to the O'Connor office. The only exception is Ms. Nishani. All others in the HO are craps, they're not able and efficient simply to relay the clients' messages to other centers.

And this frustrating experience continues, nobody in this organization cares for low quality and diminished due diligence. Their management is blind and very incompetent. But when they see $50.00 (usual fee), their eyes shine, maybe in greed, in satisfaction.

Who you're going to complain to for this ongoing bad experience? Ontario Human Rights Commission is half-blind, Ontario Ombudsmen works on prejudice and perception, provincial fatsos are busy with their fat personal portfolio and re-election.

So, APCO remains unaccountable, and through greed, shamelessness, and incompetence, it has become a Gestapo House or a torture chamber for some.