Dollarama reviews and complaints 1
View all 210 complaintsDollarama - Personal/manager
Hi, yesterday my 11-year-old daughter and her 13-year-old friend were harassed in the Dollarama store. I gave them $20 to spend on whatever they wanted while I was shopping in another store nearby, and after 15 minutes, I came to pick them up. When they came out of the store, they were shaking from stress and fear. They had been waiting in line to purchase their items, which included little bags with surprise toys that they were going to pay for. Since they couldn't wait to see what toy they would get, they started picking into the bags, making little holes to peek inside. At that moment, the manager approached them in a very rude, aggressive, and offensive manner, calling them thieves and shouting at them to leave the store immediately. They were extremely stressed out and explained to him that they had money and were planning to pay for what they had chosen. He eventually allowed them to pay but still told them to leave. They were shaken by this harassment from a manager who clearly doesn't know how to treat underage kids. When I heard the story, I went to the store right away and spoke to the cashier about what happened. I told her that my kids were extremely stressed out by this event that occurred in Dollarama. The cashier didn't say much, but she wasn't rude like her coworker. However, an anonymous customer interrupted our conversation in a very rude manner and claimed that opening the boxes is considered a criminal offense. I highly doubt that's true, and even if it were, underage kids wouldn't fall under that law. Regardless, this is not the way to talk to underage kids, especially when they were shopping, had money to pay, and were not thieves. They were treated as criminals. The whole experience was rude, stressful, and disappointing. I left the store, and as I was leaving, I overheard the men and lady laughing together, which was so rude. I couldn't help but tell them that there was nothing funny about the situation. These guys should not be working there anymore, and they should face charges for harassing underage kids.
Desired outcome: Manager to get charges for this harassment and loose ability to work there any more. And ti apologize to lids in person for this behaviour.
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