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Southern Sun (formerly Tsogo Sun Hotels)

Southern Sun (formerly Tsogo Sun Hotels) review: accommodation

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Author of the review
1:33 am EST

Check in was a pain 6th and 7th Dec. Reception staff was not warm and welcoming
My booking was done telephonic ally, and I was allocated a std room not as per my request as confirmed to pay the R200 for a double room
On arrival I was told the hotel fully booked by the general manager Veronica
The entire weekend I tried calling reception, they refuse to answer nor did they return my calls
The shower was a problem and no bath plug
Had to walk to reception to collect
I needed an iron they don't answer
The duvet cover had to be replaced
As a regular guest I was very unhappy.
New management requires lots of improvement
The room was not very clean, felt stuffy
I was valley facing, never slept well with the frogs noises the entire night, also a spotlight that kept going on and off shining into the room
I was told by Veronica the ground rooms are allocated to regular guests,...
What a joke as I knew people that was there the weekend...
They are not regular visitors but was ground facing...
I have been coming there for over 10 years

Thank you to the old staff Eugene a porter and the breakfast ladies that still carry on their hard work

I have informed Veronica that I will escalate my complaint

Very unhappy

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  1. Southern Sun (formerly Tsogo Sun Hotels) Contacts

  2. Southern Sun (formerly Tsogo Sun Hotels) phone numbers
    +27 861 447 744
    +27 861 447 744
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    Customer Service
    +27 115 107 500
    +27 115 107 500
    Click up if you have successfully reached Southern Sun (formerly Tsogo Sun Hotels) by calling +27 115 107 500 phone number 0 0 users reported that they have successfully reached Southern Sun (formerly Tsogo Sun Hotels) by calling +27 115 107 500 phone number Click down if you have unsuccessfully reached Southern Sun (formerly Tsogo Sun Hotels) by calling +27 115 107 500 phone number 0 0 users reported that they have UNsuccessfully reached Southern Sun (formerly Tsogo Sun Hotels) by calling +27 115 107 500 phone number
    Corporate Office
  3. Southern Sun (formerly Tsogo Sun Hotels) emails
  4. Southern Sun (formerly Tsogo Sun Hotels) address
    Palazzo Towers East, Montecasino Boulevard, Fourways, 2055, Private Bag X200, Bryanston, 2021, South Africa
  5. Southern Sun (formerly Tsogo Sun Hotels) social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
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Southern Sun (formerly Tsogo Sun Hotels) Category
Southern Sun (formerly Tsogo Sun Hotels) is ranked 147 among 518 companies in the Travel and Vacations category