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LZWS000567029 Heidi Bender's police report for the missing items from my bag while under the care of WestJet flight #KSYYCSSA31 March 22, 2016
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Flight # KS YYCSSA31 WS 676 gate A21 March 22nd 2016 at 6:20pm
that flight had been delayed by half hour,
once we landed from Calgary Airport to Toronto Pearson at 12:42am
we passengers had to wait for our luggage 45 min.
Not sure why that was?
I grabbed my bag as I had a ride waiting for me.
Items that were no longer in my bag from a flight I took from Calgary, AB to Toronto Pearson International
Items not found in my bag that I had in the bag I put through Check Baggage in Calgary Airport, AB
>1 TomTom $300.00 taxes included
> 1 plastic glad bag of 7 personal travel containers filled up with liquids for personal use, $25.00 taxes included.
There were other items I did not find in my bag that was found taken / missing out of my travel bag that had gone in the care of check baggage handlers.
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Heidi,
The police reference number for the incident is #PR160165993
Thank you.
Cst. Mark Kukovica #3082
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May 4th 2016...the second Westjet C.S. person,
Jennifer Martel
Specialist- Central Baggage Services
Ph: [protected]
[protected]@westjet.com
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I need this item replaced asap please, as it was one of my work tools.
I drive for a living and it's an essential tool for my work as a
driver, especially in the United States.
~Heidi Bender [protected]
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They kept asking me to do more things for them and I did everything they wanted, but I have not had any of their claims of refunding me in full yet...it's almost mid August and this happened in March 2016
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Hi Heidi,
Thank you for contacting WestJet Central Baggage, Claims Services. This is confirmation that we have received your forms and paperwork.
If you have not yet been contacted by a claims specialist, one will be assigned to your file within 30 days of receiving all requested documentation.
If you have already been assigned a claims specialist, they will reply to your email within 5 business days or sooner if possible. If this is urgent, please call them directly at [protected] and choose the previously provided extension.
Regards,
Jennifer Martel
Specialist- Central Baggage Services
Ph: [protected]
[protected]@westjet.com
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Excuse me but I did what I was to do under the instructions of a Westjet agent one month ago.
The young man told me he had all the information that was required and that a Westjet agent would be in touch...NOW you're telling me I have to wait another month?
This is the worst service I have had to go through.
I will be in contact tomorrow with someone at Westjet.
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Hello,
Thank you for your email to WestJet's Central Baggage Services team. We are working hard to respond to your email within 7 business days. Please note that if your email contains receipts, a member of our team will respond with reimbursement options within 14 business days.
If your concern is regarding an item left on-board, you will need to contact your arrival airport within 7 days of your flight at [protected]. Please wait for the voice prompt to state your final destination.
If you have an urgent baggage related issue, you can contact Central Baggage Services directly at [protected] or [protected].
Thank you for your patience.
WestJet Central Baggage Services l [protected]
Fax [protected] | E-Mail – [protected]@westjet.com
Looking for a status update on your baggage claim?
Visit WestJet’s baggage tracker at https://westjet.nettracer.aero/ for more details ...
When I looked into the status of my claim...it says that my claim is closed.
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I want a tracking number for that credit card that Westjet claims they have sent to me, Heidi Bender
That tracking number should have been your job to provide me.
I am not impressed with how this whole procedure has been handled in something that Westjet has caused me.
Please provide me that tracking number
______________________________________________________________
Thank you for your email to WestJet's Central Baggage Services team. We are working hard to respond to your email within 7 business days. Please note that if your email contains receipts, a member of our team will respond with reimbursement options within 14 business days.
If your concern is regarding an item left on-board, you will need to contact your arrival airport within 7 days of your flight at [protected]. Please wait for the voice prompt to state your final destination.
If you have an urgent baggage related issue, you can contact Central Baggage Services directly at [protected] or [protected].
Thank you for your patience.
WestJet Central Baggage Services l [protected]
Fax [protected] | E-Mail – [protected]@westjet.com
-----------------------------------------------------------------------------------------------
Thank you for your email to WestJet's Central Baggage Services team. We are working hard to respond to your email within 7 business days. Please note that if your email contains receipts, a member of our team will respond with reimbursement options within 14 business days.
If your concern is regarding an item left on-board, you will need to contact your arrival airport within 7 days of your flight at [protected]. Please wait for the voice prompt to state your final destination.
If you have an urgent baggage related issue, you can contact Central Baggage Services directly at [protected] or [protected].
Thank you for your patience.
WestJet Central Baggage Services l [protected]
Fax [protected] | E-Mail – [protected]@westjet.com
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Nowhere in any of the last emails do they reassure me that I will be getting my refund.
I expect $608.00 from Westjet for taking / stealing my GPS and then getting me to buy another GPS mentioning they would refund me full amount.
I want for Westjet to send me my full refund of $608.00 asap!
~Heidi Bender
[protected]
[protected]@gmail.com