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CB Apparel Canada Goose 800 Boylston St, Boston, MA, 02199, US
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Canada Goose
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Canada Goose

800 Boylston St, Boston, MA, 02199, US
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Verified customer This complaint was posted by a verified customer. Learn more

Canada Goose - Return policy / false advertisement

I am writing to file a complaint against Canada Goose, specifically the retail store located at Prudential Mall in Boston, MA. On February 26, 2023, I went to the store to return a Canada Goose Chelsea Parka Jacket that I had purchased. However, the associate at the cash register denied my return, stating that another person had tried to return a similar jacket with my phone number. Despite the fact that this was a case of mistaken identity, I was denied a refund on the basis of my race and ethnicity.

I am deeply offended and upset by this discriminatory and unjust treatment, and I believe that this decision is a clear violation of my rights as a consumer. The associate at Canada Goose made false and baseless allegations against me, stating that my jacket had dirty stains at the bottom and that there was soy sauce in one of the pockets. I can confirm that these claims are completely false and unfounded. Furthermore, the associate also informed me that if I did not exchange the item on February 26, 2023, then I would not be able to exchange it after that date. This policy is predatory and unfair, and I believe that it is a clear attempt to take advantage of consumers.

Desired outcome: I want to return the Chelsea Parka because it was falsely advertised for withstanding -10/-20 degrees Celsius. Wind can pass through the jacket and wearing the jacket around 30 degrees Fahrenheit was still chilly.

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LoftBrad
Minneapolis, US
Dec 30, 2023 3:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I had attempted a return of a coat that was rated from 30 - 5 degrees. I wore it out once and when it was 25 with a sweater underneath and I was very cold. It was mis rated... I brought it back and they refused the return and gave me a really hard time. I then said I'd buy one that is better rated and they then let me. I got the new one and it sucked too. Now they won't let me return it.

I may be forced to keep the jacket and be out the $1400, but no chance I'll wear it as I'm too disgusted with this company. They're a total marketing fraud.

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