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CB Banks Capital One Not receiving paper billing
Capital One

Capital One review: Not receiving paper billing

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10:14 am EST
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I never received my payment for march, 2024, I called and asked can I have the bill sent to my email address, the woman with an accent, put me on hold and never came back on, I am fuming, after waiting for over 4 minutes for her to come back on the line, I hung up, fuming. I felt like I was dealing with my lousy cable company, customer service. I called back several times and was told you have a ten minute wait, I don't have all the time in the world to sit and wait to get an answer where I can send my payment since you never sent me my payment in the mail again, this is not the first time, it has happened at least 3 times in five years and no, my address is the same and on file, it gets here to my address every month except for the few times capital one did not send it out. I receive my other mail and have had no problems but for captial ones billing statements. This has been an on going problem ever few years. I finally got through and was told the statement went out successfully and to check with my post office, this was told to me about two years ago for the same thing, but I get all other mail and have had no problems.

This was a terrible experience and really upset with capital one.

Claimed loss: Why is this happening every few years not receiving my statement, all my other mail is delivered, same address, have had Capital One for many, many years.

Desired outcome: Make sure billing statement goes out promptly every month on time. Customer Service today was awful with the lady that put me on hold and never came back on the line.

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