Car Toys
Reviews and Complaints

I work for a company who recently had a rear-view camera installed in a company vehicle for the purpose of using a monitor to see any objects that are behind you while backing out. They used a Car Toys location in Hurst, Texas near North East Mall. The monitor they had mounted to the dashboard had holes for screws in the base to insure that it is secured to said dashboard. Instead of installing it properly, they used a double-sided adhesive foam strip, which was weak at best. Due to the heat from the sun, many employees had issues with the monitor remaining secure to the dashboard, because the adhesive strip had melted. Because of their incompetence, the monitor had slipped between the dash and the driver side door, and was crushed as I had entered the vehicle and closed it in the door. My employer had taken it back to the location, spoke with the manager, and was told that the best they could do was a lousy 10% discount. I'm stuck paying my employer for the rest of the cost for a new unit. It seems to me that a discount offered of any kind is an admittance of guilt on their part for the installation. Do not make the same mistake we made.

Car Toys salesmen are nothing but "Used Car Salesman" in training. They lie, they hide and they take advantage of their customers.

I purchased a $700+ stereo system from them. They had me "make an appointment" to have it installed the next day, only when I showed (on time) for my appointment, their bays were full! I was told it would be 2-3 hours to do a simple install. I saw right away they were putting me off to finish the cars they took in as walk ins! I expressed my anger and told them I would be back in 2 hrs and this better be done. And it was.

Fast forward 1.5 mos and the unit is now malfunctioning. I returned yesterday and they told me to make another appointment so they can "diagnose" the problem and possibly fix it. If they can't fix it they will request a replacement from Pioneer. I'm sorry, why is this my problem? Why should I wait for a replacement? Why can't they take one out of THEIR STOCK and wait for their replacement! They, after all, sell and represent this product, they should not inconvenience the customer for the fault of the product! So I again expressed my anger & frustration but they were insistent this was their protocol; to fix or wait for a replacement. (and how am I going to know I'm getting a "new" replacement and not a "refurbished" replacement?

Just another company that insists on immediate payment but drags *** to fix a product they sell AND REPRESENT!

We bought a stereo system from Cartoys in 2007 for around 2500.00, at the time they offered an interest free deal ...we took it. CARTOYS set up the account. We even had them add 50.00 a month to the monthly due payment to ensure the expiration date would be met far ahead of time, we even had it automactically with drawn from our bank account NEVER missed a payment. In January we owed 487.oo, we paid 125.00. In Feb. we owed 362.00 we paid 125.00. Suddenly in March we owe 890.00 because we missed the expiration date? We have spent 2 hours of our time trying to talkk to someone at G.E. Bank we are lied to, talked down to and even hung up on! Does anyone know a good attorney?

i purchased a remote start and was told that the install was included. i made an appointment for 9 am and was told that it would take 2-3 hours. i left for 2 hours and returned and was told that it would be about 1 more hour so i waited. after an hour was told that it would be a little longer and that they would need to charge me for an additional relays. i was told several times that it would be a little longer and at 4:10 pm 7 hours i was finally given my car back. when i got home i found out that the rear defroster and valet switch was not installed after calling them i was told that it would be an additional 75 dololars . i will never buy another product from car toys again

Car Toys is a dishonest, unprofessional, and sloppy operation. I brought in my BMW to have an iPod connection installed and they assured me they had the right tools to do the job. When I got my car back there were 2 large chips in my wood veneer console, where the installer had simply pried off the piece with a screwdriver. To make it worse, they denied they did it, falsified the paperwork I had completed when I dropped the car off, and tried to make it look like the damage was there before I brought in the car. Avoid this company at all costs, because it will cost you in more ways than one. I've never seen a company with worse overall customer service. They should be ashamed.

dont get the insurance...thats all i got to say..i would even stay away from cartoys..theyre not looking out for their customer theyre just trying to make a sale..insurance for cell phone took me a month to get replacement..had to send mine in first..they sent me a faulty battery in the new phone and didnt send out a replacement..i bought a new battery myself and luckly the phone didnt ruin the new 80 dollar battery..now im waiting for a call back because i now have a water damaged phone to return and my info in the computer is messed up so im waiting ..i give them a 1 out of 5 rating..a 1 star for replacing my tilt with a fuze that had a faulty battery..

I read the complaints about Car Toys but didn't believe them. I had purchased a car stereo system with no problem. Not so with cell phones. I spent 3 1/2 hours in the store getting my account established, etc. I was courteous and let the salesman move to other customers without complaint. Purchased 3 cell phones with new AT&T account. I tried to convince my wife to purchase the same phone I had. She insisted on a different one. We were assured that we could change it to the same as mine within 30 days ... no problem. Until we tried it. At first they were going to give us no credit for her phone and charge new price for the update. When I complained they then said we were too late to change anyway because they have a 14 day return policy. I showed them the 30 day policy I had in writing, but was told they did not honor that. All this with another store employee telling the Manager I was correct in what I was telling him. Don't go to Car Toys in Fort Worth, Texas. You are sure to be burned.

I purchased a Blackberry Curve in August of 08 at that time I also paid $200 for the extended warranty through Car Toys. I went into the store when my phone no longer worked and was handed a phone # to call for "customer service". I called the # and was told I needed to pay them an additional $55 for non refundable replacement costs and would have to give them an additional $285 returnable deposit until they received the bad phone. I was never informed of these extra fees by sales staff when I purchased phone and agreement or I would have never paid $200 insurance with $340 in additional fees. I was told phone was fully covered no matter the damage all inclusive replacement cost for new phone as many times as it needs replacing for the next two years. So I will have to pay them their nonrefundable $55 replacement fee to get a manufacturer reworked phone not a new phone as promised returned to me sometime in the next month after they look it over.
DO NOT PURCHASE A CAR TOYS EXTENDED PLAN WARRANTY UNLESS YOU CAN AFFORD GETTING SCREWED FINANCIALLY AND WAITING A MONTH FOR REPLACEMENT

What a ridiculous nightmare! I got suckered into purchasing a $200 extended warranty for a new Blackberry Pearl in January 2008 (I know-very stupid). 11 months later the phone simply wouldn't take a charge. I called the warranty phone number for the CarToys warranty who told me to go into the retail CarToys store and see if it was the battery or charger. I knew it wasn't either, but went anyways. The clerk informed me that she saw bent pins in the charger port. Bent pins? What are you talking about? I have no idea why the pins are bent, but I have a deluxe extended bumper to bumper warranty that I was told covers everything, even putting it through the washing machine. I've never touched the phone in any abusive or negligent way. I'm not some kid who just wants another new phone for no reason. At that point the clerk gets on the phone with the warranty company, supposedly a secondary vendor. All of a sudden the "deluxe" bumper to bumper warranty was denied because "I had obviously tampered with the pins." I again explained that the charger wasn't taking a charge and that nothing had been tampered with. They sent me home with my old phone saying they would find another way of covering it for me and let me know by that afternoon. Needless to say, I didn't hear from anyone and called the following morning. Now I speak to the manager and he says he'll get back to me in just a bit. He calls back in an hour and tells me that he has to jump through corporate hoops but that he thinks he can replace the phone but the warranty is now void. I tell him that he'll have to do better than that as I foolishly paid $200 for a warranty that was completely bogus and invalid. I still haven't heard from him. This afternoon I called Verizon who told me they would send out a new phone immediately and that it was still considered covered under the manufacturers warranty within 12 months, no questions asked. Now I want my $200 back from CarToys. What a ripoff company. Slimeballs!

I purchased the Car Toys Extended Warranty for my Blackberry. There is a hole in the phone to connect a lanyard so you can hang the phone around your neck. The lanyard swung as I was closing my car door and the phone came apart. It will not snap back together, so I called their so called customer service. Instead of getting the phone replaced under warranty within 48 hours as promised by the salesman when I purchased it, I am getting the run around. They told me they would have to send the file to corporate and have them decide if I had been negligent. I don't think so. Accidents happen. I will never purchase anything from Car Toys again.

I had an auto alarm installed on my vehicle I had just purchased a month prior... When the technician attempted to show me a demo on how it functioned, he hit my windshield thus causing the alarm to go off. Then he hit it again, harder this time, and cracked my windshield. Here I am trying to prevent my windows from being broke and protect my investment, and their very own employee breaks my window. Instead of making it priority number one, he told me I had to come back the next day, and see if they could get one of their guys who strictly did windows to repair. And I had to *** with an unsafe vehicle. The technician never finished explaining the alarms function to me, and when I got to work, I opened my trunk, and realized, they never wired the trunk. This is where most of my valuables are placed, and they didn't arm it? It was my first time there and my last... I intend on contacted the corporate office... the companies CEO, and the better business bureau...the service that was provided by them was downright lousy, and they exercised imcompetence, and negligence.. Don't EVER take your care there! The location was 2801 Central Expressway in Plano Texas, 75075 phone number [protected]

Good luck getting ANY level of customer satisfaction from Car Toys Extended Warranty!

They are IMPOSSIBLE to deal with and "customer service" does not exist whatsoever!

They actually made me regret leaving the repair service of Qwest! Now THAT'S bad!

I happily purchased 4 cell phones from Car Toys last February, but have now had 3 opportunities to utilize their insurance and have YET to be satisfied.

Most recently it took me over TWO weeks to get a phone that would be delivered in "2-3 days."

Next time I'll be sure and purchase the extended MANUFACTURER'S warranty and NOT the CAR TOYS warranty!

Car Toys - www.cartoys.com

I was sexually harassed by a co-worker and was later that week yelled at and threatened to not contact the Human Resources department again for an issue without following the chain of command. Well, as I was told when I was highered if not comfortable with this, go higher. So I did as this individual C***s C*op** is still employed there at Car Toys and I am not. He is there cause he is the highest seller and they could not afford to lose him. D***e*l N*l**y than moved me to another store thinking I would quit and soon followed by me taking 2 weeks vacation that really pissed him off and when I returned from vacation not a week later I was fired. And let me tell you after a cartoon investigation of less than 10 hours it was recommended by Loss Prevention that I be fired. After I posted a huge blog on myspace I was terminated. Why there is no good reason and this is why I am receiving Unemployment, because I was wrongfully terminated.

Since than I have run into several unsatisfied customers from Car Toys and I tell my story and let the customers know employees are smoking weed and playing basketball and football on work premises and his too affects their install. And theft is brought up and I let them know yes it is a huge issue and happens and they are creative about it but I was fired for supposedly selling an item I still have in my possession. I am a whistle blower and this is why I am gone and the fact that I did not put up with someone sexually harassing me and management approves of it apparently at Car Toys. And may I add they brought an employee back for my position that they laid off right before me. And mind you she padded inventory, I shorted so much out when I took over cause she claimed items were in the store that were not there.

You tell me. An awful place to shop and get service.