Cardtronics, Inc.
Reviews and Complaints

We tried to withdraw $400 from this ‘Citibank’ ATM with Citi Debit Card.

We got the receipt of $400 withdrawal but no cash was dispensed. We have notified Citi Bank and lodged a dispute and informed CVS where the ATM machine was placed.

We called the 800 number on ATM machine twice. Each time we were put on hold for a ‘different’ department or ‘manager’ for a total time of almost an hour. We have not been able to get a response. CVS tried to call for us. I believe they are still waiting for someone to respond .

This is not acceptable for a much needed resolution to an ATM dispute.

Will never use such third party ATM machines again.

I was unable to make a withdrawal from machine #XFC14003. Called to speak to a representative. They were unable to pull up the transactions so they transferred me back to the main menu. I spoke to another representative, had to start from the beginning. I was put on hold while the representative looked into it but ended up back at the main menu again. Spoke to a third representative who transferred me directly to someone else. This fourth representative put me on hold after recounting my issue for a fourth time. I was then disconnected. I have talked with my back to ensure there is nothing wrong with my card or the funds and I have been assured everything on my end is fine. I will no longer be using this machine as the service is incredibly terrible.

I withdrawal money ATM Cas Baranagar Plainland QI Au on Sunday 6 Aug 2023 at9:08pm

Receipt No : H130062000324

$500 and fee $2.80

I didn’t get money and waiting 10 minutes for money out and cut my money in my account I waiting 10 minutes for money out but nothing. I go tell someone have a look for me she say will tell your company and return my money back to my account 24h hours but now no money comes to my account please can check for me

Thank you

Chommy.[protected]@gmail.com

[protected]

Chuanchom Muangsang

Please

Called at Budgens at 9.45 am this morning 19/02/23 to withdraw £30. I went through the whole procedure but no money received. I went into Budgens and spoke to a member of staff who came out and attempted to withdraw £10 from his account but he had the same problem no cash was forthcoming. I am concerned that someone could use ATM and take my £30.

Look forward to hearing from you.

Gill Warmington

I called Don Pier asking about purchasing multiple ATMs. Don became angry when I asked questions about the sales process. He told me, , I'm here to sell ATMs and I have a desk full of work.'

I asked him if he was angry and he confessed, yes he was. I asked him why and he said, ‘you basically told me I don't know
What i am doing.' I never thought anything like that. I asked questions about the ATM sales process because I'm new to the field and I thought he was a precessional. Boy was I wrong.

Not only was Don Pier less than professional he was blatantly belligerent. He was offended, defensive and arrogant all
To a potential customer. He even told me
That I'm not a customer.

What was my error? I wanted to know how do people sell their ATM service once they have an ATM. This somehow triggered him. If you record your phone calls please go back and listen to the call. My name is Darnell Nathaniel and I called around 2:00 pm eastern time.

In all of my years of buying and selling this was the absolute worst sales experience I have ever had.