CareCentrix review: Refund

Upon resolving a BBB complaint on US Med, on 9/27/2023 I was approved for a refund from Carecentrix for the full amount of $297.08, which I was told would be refunded by November-end. On 9/28/23, I spoke to a Carecentrix representative, Amber (as advised by US Med) to inform them of the refund and ensure it was processed, and Amber confirmed with US Med, and provided to me a reference # (AmberT92823) as confirmation for processing the refund and it would take 6-8 weeks to complete.

I called Carecentrix a 2nd time on 11/29/2023 and spoke to Kalina to get a status update on the refund as I didn't receive anything and was told the refund was never processed in September 2023 and it was done only on 11/16/23 and it would take 6-8 weeks to get the refund.

I called a 3rd time on 12/5/2023 and spoke to Sherra and was told "as of 12/01/23, the refund is to be processed." I called a 4th time on 12/28/23 for another update and was again told cash refund processed on 12/01/2023 and not mailed out. I called back later that same day to speak to a Supervisor about the refund status and after being put on hold for sometime I was told by the rep that "a supervisory is not available."

I have been getting the same answer multiple times with no proper update on when and if I will actually receive my refund despite the refund being approved. This has been outstanding for several months now with delays and I am not able to even speak to a Supervisor to get this resolved quickly, which leads me to believe this company doesn't want to give me my money back despite the official approvals.