CareFree Home Pros
Reviews and Complaints

We had CareFree Home Pros remove and reinstall a new walk-in shower. This company was prompt and on schedule as was promised. Dylan came to my house on time, explaining all the items that were to be installed. He was very professional, very knowledgeable. He asked me if I has any questions about what he was going to do. When Dylan finished installing the Shower. I thought he was finished with the job. I thought he would pack up his equipment and leave. He packed up his equipment then he proceeded to clean the area that he was working in, taking all the material that he removed from the shower stall and cart it to his van. I was amazed at the job that he did for us. Dylan is a class act and a one-man show, leaving me very impressed with CareFree Home Pros. Thank you for sending the Best of CareFree Home Pros. Like the old saying goes first impressions are lasting impressions. Five stars!

This is a fantastic business. Great people, awesome experience. I recommend to everyone!

I enjoyed very much doing busniess with Carefree Home and would highly recommend them. Special thanks to John!

We had the opportunity to collaborate with the Carefree team, and they came through for us. Responsive, and very customer service focused. Thank you, CareFree!

J T and John did a great and awesome job very professional and neat. Great guys very nice and friendly. Great company. Would definitely recommend them to anyone looking for a great shower.

We are very satisfied with the new shower installation just completed by CareFree Home Pros at our home in ***. We especially appreciated the dedication and professionalism offered by Dylan in completing this beautiful job. Thanks!

We got a new walk in shower! It?s gorgeous! The gentleman,Shane did fine work. He was also very polite,professional and pleasurable.When he was finished He cleaned up well and explained Everything! He even gave us a few extra tips. My goodness, he is a keeper! Went straight to work and kept working the entire day! Thanks again,Shane!

Our experience was extremely positive from meeting with our salesman, Alex, to working with Dan, the installer. CareFree Home Pros was professional all the way through the process. They listened for our input and helped us tailor exactly what we needed in our bathroom. The shower is really beautiful as well. Couldn't have asked for a better experience. Five stars.

We are SO happy with this company. From sales, to installation and service everything was perfect. I'm amazed how Shane installed this in less than a day and he was so detail oriented with everything. It looks absolutely beautiful and has enhanced our home tremendously. Even customer service called after he left to make sure we were happy. I highly recommend this company.

We had a new shower installed by Carefree Home Pros recently and had a great experience. Our salesman Malachi was knowledgeable. The installer Jason was very professional and the job came out great. We had a small problem with a missing part and the Carefree team was able to get it out to the job so the installation was completed in just one day. Special thanks to Scott !

Our experience with CareFree Home Pros was exceptional in every way from the initial sales process with Eric to the end result. Eric took the time necessary to educate us on the CareFree product line, choices and the overall processes involved. Shane Rutherford, our installer was truly outstanding from start to finish. He arrived at approximately 8:00 A.M. as promised and worked non-stop (alone for most of the day except for when the plumber was there - also a super guy that did top-notch work) all day long. He took great care to ensure that all floors and carpet areas were covered and protected with heavy-duty tarps from the construction - demolition phase and was meticulous in the care and workmanship throughout the entire install phase. The end result is fantastic; flawless in fact. Shane made this happen exactly as described with an end result that looks amazing, was done as described, on time and on budget. We will NEVER consider another contractor for any future similar projects. Thank you Eric and Shane for a job extremely well done.

We had a company (CareFree Home Pros) remove and install a bath tub and install a shower unit. We had some issue with the install of the sheetrock that goes behind the finished product. I took pictures of the issues an brought them to the attention of the installer. I asked to see his license and he said he wasn't licensed. The sheetrock was not attached to a stud and an extra whole was cut in it by the mixing valve due to a miscalculation and was left that way. Although I appreciate his honesty, the sales man insured us that the installers where licensed and insured. (I don't know if he was insured) I showed him the issues and he repair them. This would have been hidden behind the walls and never seen until there was an issue later on. I was really glad I took off two days to be there during the install and caught this error before it was covered up. We paid a really lot to have this unit installed and this was not what we expected for the price and quality of the work. I really just want to make sure that others who used this company are aware for themselves of what happened. They also did a switch on the brand of mixing valve when the salesman promised it would be a Moen and it was not. The salesman never mentioned it but in the contract it says that they can switch the brand at the plumbers digression to one of equal value. I saw this before they started and asked to make sure they installed a Moen and he said it would be. It was switched to a Jacuzzi brand and I had to call a plumber to see if it was compatible. We also had an issue with the diverter. The switch was at the top of where the shower head was and my Mom is 85 and could not reach it that high. (She was he reason it was remodeled) They ended up switching it to another one which had the diverter much lower and that worked out ok. It was a bit trying to get this all done but in the end it worked out ok with the exception of the guy not being licensed when they said they only used licensed contractors. Thanks much John Kitchens .