Casablanca Express’s earns a 2.2-star rating from 28 reviews, showing that the majority of travelers are somewhat dissatisfied with travel deals.
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Obscene, vulgar language used during unsolicited phone call
Last week of May 2011, a person kept calling my mobil phone for about a week, and, since I could not answer, the caller did not leave any message; however, his phone number was displayed (a Las Vegas number). I tried to call back that number one day, but the number was "not in service" (or disconnected). About a week later the man got a hold of me. He identified himself as Jeff, representing Casablanca Express, a travel agency in Las Vegas, he said. He insinuated that I took a trip using his company some five years ago. I told him I never used that company. He insisted that I did, even gave me a destination and dates of travel for that trip (those dates were not real, since during that time I was SICK, unable to travel!). Sensing this is a scam, I said "please take my number off your database and do not call again, I am not interested in any travel plans". Then, the inimaginable happened: he started to use OBSCENE language to injuriate me, used the F--- word and other similar ones, saying "if you don't want to be bothered, dont f---- ing give the number out, ###!" and hang up on me. BE AWARE! DO NOT USE THIS COMPANY!
The complaint has been investigated and resolved to the customer’s satisfaction.
Customer Service
We attended a very boring time share trick and didn't purchase anything but did get a trip to San Diego which we very much enjoyed. We then got another "Vacation Package" offer in the mail for a trip to Las Vegas so I purchased that one. I have been calling them and waiting on hold indefinitely during exclusively "expensive cell phone minutes" - who has a...
Read full review of Casablanca Express and 1 commentPure Scam
Casablanca Express is pure scam. They will sell you the package, but they never have a room available. I send them the tax money and then I couldn’t make that trip I cancel that and I was told to get my money back within a month but nothing happened. I try to call them and they told me that somebody make mistake and I never got my money back. Be careful.
The complaint has been investigated and resolved to the customer’s satisfaction.
travelers
i wanna say that casablanca is not that bad u people act like you dont have jobs and that you dont get a rude customer every now and then people r somethin else they always complain about gettin rude service but sometime and people no where in comin from the customer already has an attitude when they come in the store so there is no winning with them, im...
Read full review of Casablanca Express and 4 commentsMisrepresentation
After receiving a certificate for a 3-day vacation in Cabo San Lucas, Mexico that offered the trip FREE, I was urged to upgrade to a resort hotel on the water (Monarch Cabo Azul). The representative even urged me to go online and check out this 5 star resort. I paid for the upgrade 3 months in advance of the trip. Three weeks prior to the trip I was called and told that this resort was not available and they want to put me in a remodeled Best Western for the upgraded price. Looking online, I found out that this best western was $20.00 less online than the so-called bargain I was to receive at the Monarch Resort. This is total misrepresentation in my opinion.
Elnora ...you are right stay clear of this outfit and as for your free travel...Unless you and the others want a one day trip in a flea bag hotel ...they will use that "free" starting point as a means to sell you upgrades and a whole new package since they offer zero changes. You could do better with elsewhere with lots less stress.
You know, I'm very reluctant after reading all of these bad reviews. I'm about to call Casablanca now to request my vacation. I've told at least one hundred people at my church about this supposedly free vacation, so, I hope that this is legitimate.
Elnora Abston
Full of lies and scams
I was lured to Casablanca Express by saying I won one of those drawings you sign up for in the mall. I ended up attending a timeshare presentation for about 3 hours and "won" a trip and a free night's stay at a motel. Before I received any of the "free" goodies, I had to write a check for $50 to cover taxes, etc. Fast forward about 3 months later and I had 4 days before I was supposed to go to Disneyland and stay at a motel...but had received nothing.
I called customer service, and was greeted by a rude and contrite woman. She asked me to confirm my address, and I did, but told her I moved a few weeks ago. She gave me some smartass remark about "well, if you called us when you moved, maybe you would have gotten your paperwork by now!" The not-so-bright customer service agent doesn't understand the concept of mail forwarding and how it shouldn't affect the time mail is received. I explained Casablanca was not on my list of priorities when changing address information (in fact, I hadn't even thought of it until our scheduled trip came around).
She proceeded to give me the motel information (Best Value Inn in Anaheim - which, she never informed me, there are TWO of), and when I asked how to get the tickets, she said at the Best Value Inn.
Needless to say, the day of our planned motel-stay and Disneyland trip, we drove 35 miles to the motel, only to find out they did NOT have our tickets! Casablanca Express was conveniently closed that day, so we had no way of finding out where our tickets were stashed. Three months of preparation and excitement, and we were left with an hour and a half of driving and nothing.
I had my boyfriend call Casablanca the next morning and speak to someone, who told him that they would have given me the correct hotel to pick up the tickets, had I not hung up on them! THIS IS UTTERLY FALSE. I hope they keep phone records to prove that I never hung up. They said the Ramada Inn (?) had our tickets. I called the Ramada Inn who said I had 6 more hours to pick up the tickets before they were voided.
Long story short, this whole situation is a mess, customer service is appalling and rude (and apparently I'm not the only one who thinks so!) and I'm waiting for some sort of compensation for this atrocity and waste of time.
The complaint has been investigated and resolved to the customer’s satisfaction.
Casablanca Express is the nation’s premier promotional travel company. Founded in 1980, over 1 million people have traveled utilizing Casablanca Express promotional travel certificates.
All Casablanca Express promotional travel certificates clearly explain what is included in the offer (i.e., type of accommodations, flight itineraries, etc.) and clearly explain conditions for travel (arrival days, advance notice, etc.). Upgrades over and above the original offer are available but are completely optional.
Generally, inquiries arise from those who have not fully read and understood what is included in their certificate and/or have not followed instructions.
We would like to hear from you and assist anyone who is:
1) Having difficulties redeeming a Casablanca Express promotional certificate per its terms and conditions,
2) Has experienced rude, unpleasant, or unprofessional behavior from a Casablanca Express employee.
Please contact Sandy Lopez @ [protected] ext 2907 and she will be happy to assist you.
Thank you,
Sandy Lopez
Director of Public Relations
Casablanca Express
sandy@casablancaexpress.com
I am so glad I took the time to research about Casablanca. I got the "Choose your two night getaway" certificate and boy, was I excited! I've been to timeshare seminars a couple of years before and I have been fortunate to have dealt with aggressive but courteous salespersons. I thought I'd give this one a try. First I went online and see what's going on with this company. Oh boy! After reading so many complaints and all the hassles associated with this free stuff ... would I want this to be my reward for working hard all year long? Needless to say, down the shredder the glossy certificate went. Like they say people ... anything that's free -- on this case not totally --- has and always will ... have a catch!
Those rude salespersons definitely are on commission basis. They are trained to be ruthless - just like bill and tax collectors. I don't blame them entirely. Their rent money or car note, braces, grocery bills, etc. depend on muliple bookings and upgrades. That being said, even if you did go through the tedious process and the stress you were subjected to ... I don't envy you finding the pot of gold at the end of a gutter, er, rainbow, at all. But congratulations for passing the shark-infested waters.
Terrible service
So, after sitting through the 90 minute (3 hour) presentation for our promotional vacation, and dealing with decent people, we were able to book our vacation date. Keep in mind, that it requires much attention and mailing of forms back and forth, as well as $95. I am sure it is made as difficult as possible so that most don't complete the process.
After having completed all the processes, we received a call from "B". Lets just say that this was a person that I wish I would never have talked to. Basically, this person is a high pressure sales person that gets angry when one doesn't "upgrade".
The conversation started with no hello, or hi, or any greeting that any self respectable human being would start a conversation with, let alone someone that actually works for a company, or at least shows up and collects a paycheck. I found myself doing the greeting and laughing and trying to be nice. After about 5 minutes of not agreeing to upgrade, the conversation went south. This "person" if you would call them that, seriously got angry that I wouldn't agree to upgrade, and began to (between the lines) label me a fool because I was refusing to upgrade.
My review in a nutshell:
1) First contact, presentation etc. - Professional and pleasant people.
2) Booking of travel date - Long and tedious. Mailing of forms back and forth, hoping that they don't get lost in mail system, as well as $95 booking fee. Fine.
3) Day of travel date booking and contact with customer servi... no, sorry, I cant say it... booking agent - Very high pressure and extremely rude.
Overall opinion - Due to the complete and utter rudeness of this person, I would not purchase a vacation club membership from this company if it were the last place on earth to spend money and I had a dying wish to spend some on my day of death.
I hope for this company's' sake, they rid themselves of the infestation of these types of people that stoop so low as to call themselves customer service representatives, or even worse, human beings. At least take away their phones so they have absolutely no means of having any contact with possible customers, as they obviously haven't developed communication skills past those of cave people.
The complaint has been investigated and resolved to the customer’s satisfaction.
I cancelled a trip on July 3rd for $159.00 and was given a refund and then charged again another $159.00! The confirmation number was:5414515. I want that $159.00 refunded to my credit card ASAP! My e-mail address is: jumper41@charter.net please notify me when the $159.00 is refunded. I have ten days to cancel and today is the 9th. day and there should be no penalty. Thank You for any assistance you can give me. Bruce Desilets phone number: [protected] or [protected]
Total rip off and the sold a false bill of goods. I spoke to 5 different people all telling me different things. When I purchased the original package the sales person told me I could bring anyone I wanted to, FALSE. When I booked the scheduler told me the $200 weekend booking fee was refundable, FALSE. I spoke to customer service and a manager they were not accountable and would not refund me. I tried to reschedule my reservation within the year of my package and they don't even have visibility to January 2014 dates. There are limited is availability therefore black out dates. Once they have your money they are rude and inflexible.
I do NOT recommend this service and would encourage those looking to travel to use Hilton Vacations for timeshares or kayak.com for comparable deals.
This company is a total RIP OFF! We went to a tI'me share and sat for over 3 hours. They promised us a free trip to las vegas 2nights 3days. After all thee ridiculous paper work and paying a $100 deposit, we finally got a call from someone regarding thee trip. We will just call her "b" but I theink her name was Brenda. She was very rude never once was nice until I agreed to upgrade our package theen she was somewhat polite but not really. On thee phone she promised our flight would leave on thee 25the of Feb 2013 early in thee morning and would return on march 6the later theat night. I agreed and was happy withe theose dates and all thee extra she stated...well when I got thee email to confirm trip it was notheing like we discussed on thee phone. My date to leave was thee 27the at 9:45pm at night and thee trip home is scheduled for correct date but at 1:40am so I'm loosing 3 days of my trip. I'm so pissed! I called Casablanca so many tI'mes and spoke withe so many rude people. The manager is worse thean thee reps he was so rude and said theere was notheing he was going to do for me. I am scheduled to take my trip next monthe and yes I'm going to go and try and make thee best of it but I hate theis company and thee lies theey have told to me. I would not recommend anyone in theeir right mind to do any business withe theese crazy people! CASABLANCA IS A JOKE! THIS COMPANY STEALS MONEY FROM EVERYONE!
they ARE very misleading! I received a free trip to Las Vegas also, really not so FREE you have to pay for way to get there. this trip I planned for my mother and I for her Mother's Day gift. After arriving at hotel and waiting in line for over 45 minutes to check in. The lady at the front counter, VERA, told us that we didn't want to stay in previously assigned rooms so SHE took it upon herself to upgrade us. We were supposed to have a room in the V.I.P. tower which was newly remodeled instead we were given room 366 in Mediterranean tower. Rust in bathroom sink, wall outlet missing wallpaper coming loose, and the view, O.M.G.! a brick wall with about 2 inches of the sky to see. I tried to call Casablanca but no answer. I then called hotel operator and asked for guest services. A lady named Teresa answered, I explained the situation to her and in matter of minutes a bellman was at our room to move us to Monaco tower 5512. Wish I had asked to see original room we were assigned. Also I had mentioned to my Hostess Connie, with whom I had only, and STILL have only spoke with once, that my mom would be in need of a wheelchair to get around. Nothing had been mentioned to the hotel about this, so then I preceded to wait in line AGAIN for another 30 minutes, meanwhile, my mom is having to stand because there was ABSOLUTELY NO place to set in this lobby, except the FLOOR. Granted 45 + 30=75 minutes Peoples this is 1 HOUR AND 15 MINUTES that MY MOM had to stand WITH my assistance. For this wheelchair I had to pay $40.00 for 3 days again to be set up ahead. OK NOW we are checked in and in the, oops, a correct room, I proceed to look at (for ) all the vouchers, gift card, food card, coupons, etc.. I was told by a certain person, Ron Baker, that this was $100 gift card HAHA, 10% off something here, maybe $2 off something over there. A $200 food card to be USED at many of the different eating places, NO ONE, I MEAN NO ONE TILL I GOT THERE TOLD ME that I would have to find a computer, get on the computer, and THEN PRINT out vouchers in order to use these 2- $ 100 cards. I then found out it would cost me $9.99 for 15 minutes on a computer, $4 extra for help on the computer and that each item I printed would then cost money. Would we like to know how many people it took me to find this out? We were better off going to eat at DENNYS which was probably BETTER, QUICKER, and FASTER, make sure JOHN is working. there is definitely MORE to say
Casablanca Express is a ripoff - plain and simple. We bought a package to stay at the newly renovated tower at the Riviera Hotel & Casino in Vegas - blatant lie. The hotel is old & tired & in need of repair. We could've upgraded for $20 a night but shouldn't have had to since we pd for a newly renovated room. Customer service @hotel - almost non-existent. No free shuttle, no daily newspaper and they were going to charge $3 to print a boarding pass! I agree with previous reviews - STAY AWAY from Casablanca and STAY AWAY from the Riviera Hotel.
First off 90 minuets is only a hour an a half long stupid [censor]. Next time listen to what they have they have to say.
Casablanca Express.. Is now doing something different I guess.. I got a call
3 months ago from a sales man named "Chad" and he said that If I sent them $129 dollars, he would give me 2 nights at the Rivera resort hotel - $100 Discover card, $100 in food, and that me and my wife had to sit trough the seminar in Las Vegas while on vacation.. We had no further taxes due he said... So we figured that since they give what they say they give - Nothing more nothing less.. We would take a chance...
We took our trip this past week, and you know, the Rivera was pretty nice, they remodeled the hotel, The rooms were great 42" flat screen TV's, motorized curtains on the windows... Refrigerator in the room... And he was right there were no taxes.. The presentation was on the second floor of the Hotel (we dint even have to go out in the heat) - it took us less the 90 minutes - and the guy who told us "about the benifits of joining the travel club" was very funny.. There was hot coffee and donuts at the seminar ... and when we said NO we dont want to buy anything.. They handed us an envelope with a $100 pre-paid discover card... That simple... We also got this restaurant card for $100 and used that on 2 really good diners on the strip... Tuesday night we ate at Il Fornino's at the Ventetian and had breakfest at Bon Panie at The Paris hotel... I think we still have like $12 left on that restaurant card...
So when we got back and thought about it... it seems that there new way of doing business is better - I mean, we spent nothing truly to go to las vegas for 3 day and 2 nights, stayed in a nice room, ate a good meal - and got a $100 discover card (which is just our $129 "deposit" that we paid when they called to sell us this originally back)
Maybe this is why the are doing it like this... Makes more sense.. you know that they are going to teach you some what right on a trip like this, since you are going to the presentation in Las Vegas and could complain dirrectly to the Travel Club people... We actually are hoping that they will call us back and offer us another "free trip" .. but I think you can only take on ever year or something like that..
I have had two good experiences with Casablanca express - and I have never done the upgrades. Sure, I had to sit through a presentation, but I got three days at the beach in a budget hotel with my husband and no kids - can't beat that! And I got at $12 refund from overpaid taxes a few weeks after my stay.
My second trip was to BC, a little better hotel with great breakfast, no refund on my taxes and again my hubby and I had a blast. Sure you have to plan months ahead, arrive on a Sunday-Wed, but what the heck - it's a freebie. Come on.
Sure, occasionally I had to deal with a pushy service rep - they get paid on commission. What would you be like?
Have some patience people.
wow thank you everybody, i was just about to send off my deposit and voucher but wanted to see if there were any bad reviews. this company sounds horrible. and i hope that the time share travel agency that supports them also gets no business. they have to be aware that these people suck. I think i can plan a trip from SF to LV for a lot less time, money, and grief.
We were promised airline tickets to any major airport in the US for sitting through a time share sales pitch and giving them $100 to secure our travel. We needed to choose our flight dates very carefully (as every major and almost every minor holiday, and a week in either direction of any of those holidays were off limits) and the airports could only be certain ones. We were told to choose two different dates of travel and of course there had to be a certain number of days in between these requests (I think 60 days). After much effort finding dates and airports that would actually work with these extensive restrictions we sent the requests in the time frame prior to travel they required and both times were told they were unable to accommodate our travel requests. Well, you have to travel within one year of initiating this agreement. Conveniently for them our time frame for using the tickets expired due to their inability to accommodate our requests even though they abided by every one of their restrictions. Needless to say, we never got our airline tickets and they even scored $100 off of us in the process. So, we basically paid them $100 to sit through their sales pitch and the ensuing headache trying to abide by all their restrictions. Oh, and this was all initiated by a "happy birthday" type post card to show me how much they care. I feel so lucky and loved. What a bunch of nice, top notch folk.
Bait and switch
I had to sit through a time-share presentation for more than 90 minutes (including, a "high-pressure sales pitch) to get a "free" trip to San Diego.
Later, Casablanca Express called me to tell me that they "ran out" of hotel rooms for San Diego, but I could stay in a nicer hotel in Las Vegas - for $149.00 and I'd get a credit card company's "gift card, " worth $100 that I could "use to get cash." (Plus - you have to go through ANOTHER 90 minute time share presentation, there!)
It turns out you cannot get cash out of the gift card - you have to use it buy things at "designated" places! Seems like a "bait and switch"/rip-off, to me! Also, why should I have to do yet another time-share presentation, when I already did one, and supposedly earned my "free trip"?
The complaint has been investigated and resolved to the customer’s satisfaction.
I registered and paid $50 before 10/30/19
I made a copy of my application but did not receive anything due to the pandemic ?
my XBC number is 256956 please issue my tickets to Disneyland. Thank you!
Nice note Sandy Lopez! At least from a PR standpoint... your facts may be a little slanted.
The fact is you cannot get an explanation of my certificate terms and conditions from Casablanca agents... before that is I send in your "tax" payment in advance...in our case $200.
The question is simple ... we have a round trip to Hawaii...with a three day hotel. Like 99% of people we want to extend the trip. Who wants to fly all the way to Hawaii for three days? Thanks...but I do not want "help" in an extension or change of the hotel ... In fact I may not want the "free hotel at all...
I have one question : Can I move out the round trip return date at no cost to me to 10, 12, 14 or what ever days? My depart and return schedule is wide open. That is not such a tough question ... but your agents won't give an answer ... is that part of the premier customer service you describe? I suppose the fact that I have yet to see a positive review on Casablanca on line is a testimony to ... what ... customers not knowing how to read? Thanks for the time.
If you send a answer: wtudorjr@gmail.com
Casablanca Express is the nation’s premier promotional travel company. Founded in 1980, over 1 million people have traveled utilizing Casablanca Express promotional travel certificates.
All Casablanca Express promotional travel certificates clearly explain what is included in the offer (i.e., type of accommodations, flight itineraries, etc.) and clearly explain conditions for travel (arrival days, advance notice, etc.). Upgrades over and above the original offer are available but are completely optional.
Generally, inquiries arise from those who have not fully read and understood what is included in their certificate and/or have not followed instructions.
We would like to hear from you and assist anyone who is:
1) Having difficulties redeeming a Casablanca Express promotional certificate per its terms and conditions,
2) Has experienced rude, unpleasant, or unprofessional behavior from a Casablanca Express employee.
Please contact Sandy Lopez @ [protected] ext 2907 and she will be happy to assist you.
Thank you,
Sandy Lopez
Director of Public Relations
Casablanca Express
sandy@casablancaexpress.com
the meeting was'nt what they said it was going to be you had some people come a long way for just a gas card and a trip that take two weeks.i'm a actor very poor job.
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Casablanca Express Contacts
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Casablanca Express phone numbers+1 (800) 315-2065+1 (800) 315-2065Click up if you have successfully reached Casablanca Express by calling +1 (800) 315-2065 phone number 0 0 users reported that they have successfully reached Casablanca Express by calling +1 (800) 315-2065 phone number Click down if you have unsuccessfully reached Casablanca Express by calling +1 (800) 315-2065 phone number 0 0 users reported that they have UNsuccessfully reached Casablanca Express by calling +1 (800) 315-2065 phone number+1 (818) 992-5100+1 (818) 992-5100Click up if you have successfully reached Casablanca Express by calling +1 (818) 992-5100 phone number 0 0 users reported that they have successfully reached Casablanca Express by calling +1 (818) 992-5100 phone number Click down if you have unsuccessfully reached Casablanca Express by calling +1 (818) 992-5100 phone number 0 0 users reported that they have UNsuccessfully reached Casablanca Express by calling +1 (818) 992-5100 phone number
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Casablanca Express emailsinfo@casablancaexpress.com100%Confidence score: 100%Supportoptout@casablancaexpress.com91%Confidence score: 91%
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Casablanca Express address6300 Canoga Ave., Suite 550, Woodland Hills, California, 91367, United States
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 06, 2024 - View all Casablanca Express contacts
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