CashForLaptops.com
Reviews and Complaints

Similar issue and understand the frustration completely! The Company policy is to call if you do not concur with the value that was made by your Company for whatever device that you may have sent for a cash offer. It is apparent that this Company cannot support the call-in requirement based on my experience to date. I kept getting placed on hold by the customer support department then getting dropped via message due to high call volume. The Company's website has an online quote system that gives you an instant quote result for the potential value of your device which has to be confirmed after the device is shipped to the Company. In my case my initial quoted price was not even close to the price after my device (iPhone), was examined by the Company which was quoted way less. My phone was in excellent condition (mint). Hence the classical bait and switch. My advice to others is to be very careful with this Company!

This Company's current policy is to call if you do not concur with the value that was made by your Company for whatever device that you may have sent for a cash offer. It is apparent that this Company cannot support the call-in requirement based on my experience to date. I kept getting placed on hold by the customer support department then getting dropped via message due to high call volume, and to date still have not been able to made phone contact with the proper representatives. The Company's website has an online quote system that gives you an instant quote result for the potential value of your device which has to be confirmed after the device is shipped to the Company. In my case my initial quoted price was not even close to the price after my device (iPhone), was examined by the Company which was quoted way less for which I am still trying to appeal and get my phone back. My phone was in excellent condition (mint). Hence the classical bait and switch. My advice to others is to be very careful with this Company!

I got quoted $320 for my iPhone 5s and a week later they sent me a mail saying the Value was $53. I sent them a nasty email and I ended up with $200. Do not do business with this company

My quote on - line was very good for two iphone 4 16 gb. . . One was broken and the other was in excellent condition. . . Normal wear and tear. . . Quoate was 160 for both. . . Once they received them. . . They continually told me that they were locked. . . Sent them the passwords to unlock (I had removed that before i sent) . Then the find my phone was turned on. . . I never had that feature turned on, followed their instructions to turn off. . . Did this 4 times and each time icloud stated it was deactivated but they said it was not. . . Ended up with 20. 00. . . Tried to call but on the east coast and they are on the west coast. . . Could never connect. Worst customer service ever!

This company runs what I know now as a "bait and switch". They offer you a really great price for an item, make you promises that they will take care of it quickly and then once they get your item they keep it for weeks and then finally offer you a price so low on the item that is absolutely ridiculous and insulting.
I had a brand new ipad air generation 5 that I had used for 2 weeks. I just didn't care for it so I decided to sell it. It still had the plastic film on the screen that is how little I used it. This company offered me 373.00 which I thought was fabulous since I had only paid 400.00. They offered to send me a prepaid box, it took a week to get here and I mailed off the ipad (In its original box) the next day. It took a week to get it back. They promised me that they would get to it quickly. NOTE: I had written a note that if for some reason they couldn't offer me thte 373.00 to PLEASE call me first. It took them 10 days to look at my ipad. I received an email on a Friday night that they were going to send me a payment of 59.00! No one called me, they just gave me that offer that they would put into my paypal account.
I tried to call them immediately..how convenient...they were closed for the weekend. I sent numerous emails, they were replied to but they all said the same thing" There is nothing we can do on the weekend, please call at your earliest convenience on Monday morning."
I called first thing Monday morning..was on hold for 1/2 an hour. I was told that I needed to speak to the purchasing dept. At this point, all I wanted was my ipad back. The purchasing manager said my ipad had already been "Processed"..and there was nothing he could do! I argued that I had just received the email Friday night, and was told I couldn't do anything till Monday, so how could they have processed it already without giving me a chance to talk to them? He said they were open all weekend, I could have contacted them. He then said that he could only offer me 59.0 because the back was scratched (Lie), and the home button didn't work (LIE). We went round and round and round, everything the man said was a lie. I just couldn't get anywhere. I had used this company twice in the past with older computers and had always been so happy so this was such a shock to me that I was being treated this way. Finally he said he could add on another 141.00 making it 200.00 he could give me. REALLY? How could he do that all of a sudden? PURE SCAM
He promised to put the money into my account. I haven't seen it yet and dont really expect to. I have contacted the local Better Business Bureau in Nevada and will also be reporting them to the FTC. I am not about to take this lying down. They ripped me off for 173.00 without even giving me a chance to get my ipad back.

I had a mint condition IPhone 4S 16GB AT&T. I wanted the best price for it. Apple Store was offering me $50.00 but I knew I could do better. I checked on line and cashforlaptops.com popped up with an offer for the phone of $97.00. I did not do my research good enough to see the horrible reviews this company had. I filled out the form on line. Two days later the box to send in my device came. It took me about a week to send the device to them while I was harassed by them via email and over the phone. When they finally received my device, they notify me via email that they will inspect it and will advise the amount the device is worth. A day later I got their offer - $13.00 that I have to accept it or reject it within 3 business days by calling their Purchasing Dept. I tried to call their Purchasing Dept. for 2 hours the next day, but every time I was trying to speak to someone, 10 minutes later the phone got disconnected. The terms and conditions of their company are that I need to speak with someone within 3 business days in order to get my device back for free. There is no way on getting someone on the phone during the time frame needed, in order to reverse the transaction. This company is a scam and it MUST be stopped. I will make a police complaint against this company as well.

Website quoted over $200 for an iphone 5, and if you dont agree with the offer that you get after inspection they would ship it back to you. Good points they send a shipping box to you. Thats the only good point. I sent of my iphone 5 which was in great/good condition, they sent back an offer for $16 dollars. I called to request my phone to be shipped back to me as their website quotes. The person on the phone spent unnecessary amounts of time attempting to look into why it was quoted at that price to tell me all the things they supposedly found wrong with my device, then attempt to re-offer $30 dollars. I requested to have my device shippped back to me and the lady on the phone said that if I did not stop speaking over her she would have to have me call back another time. I was then told that they have processed the item, cryptic right ? Thats there line for we are not going to ship the item back to you. I then requested that my phone be returned for now the Third time and she stated again the phone has been processed. Then proceeded to offer me $50 for my frustration. Bottom line they will not ship the phone back, this is a complete scam and ripoff. Companies like this are deplorable. Shame upon you cash for laptops you need to be put out of your misery.

They quote your a price for your item then offer you much less. They send e-mails with wrong information so you can't get your item back. They said I had 3 days and their hours are Monday - Friday then when I called on the third day they told me they are open on Saturdays so I was passed my third day. Don't send anything to them. They will rip you off.

Stupid company with worst people they have hired to cater the customer services. I am openly saying to all, please do not sale your electronic items to this company Cash For Laptops as they will give extreme tough time after that they will release the payment. I had been gone through hell and then I got my money for my mini i-pad and i phone 5S. I am extremely pissed of their poor management and ### behaviors.

Cash for Laptops offers to buy used iphones. I sent the my almost new, 64gb iPhone 5s for which they offered $300 for in good condition. I sent it in in the company's packaging and label. I heard nothing for weeks and decided to give them a call. A CSA told me they never received it. I confirmed with USPS that they had proof of delivery and called them back. They said that although USPS had delivered the phone, since it was not scanned into their system, it was considered not received! They offered me $50 US for my phone! I declined and asked for a call from a supervisor. She took my number and promised a call within 24 hours- NEVER HAPPENED. I called again, and a third and fourth time, same answer- same no response. I called again today 3 times, and no supervisors available- imagine that... DO NOT FALL FOR THIS SCAM. I wish I had read the reviews for this organized theft company before trusting them to be honest- NEVER AGAIN!

Their web site said that I would receive up to $307 for my i phone 5 - in like new condition. It was, had everything, even the original box. I sent it in, they "inspected", and said they would pay $45 to my Paypal account. I've asked them to return the phone to me.

These guys are total scammers, hiding a dishonest business model in fine print. Don't do business with them!

Cash For Laptops has very bad customer services and I had a very bad experience with this company. Initially, I estimated for my sony laptop and it was $300 but when I shipped my laptop to Cash For Laptops, they called me back and told me that my laptop is worth $200. I got very pissed and I said I want my laptop back. Then they told me that you will be charged $100 for my special return back shipment. I was feeling terribly aggressive and I said that send me $200 urgent and I cannot afford now more $100 for the shipment. And thanks God, I got my $200. From now onwards, I will not sell anything to this company as they I am not happy with their complex and slow services.

I sent my laptop to cash for laptops.com.It was quoted at $99.The laptop worked well; however, there was an issue with the charging port so I decided to sell it. When I got my check -which took almost a month- it was for $34. I was so angry that I called the customer service, which took OVER an hour, after which they proceeded to hang up on me forcing me to start over. They did not send me an updated quote. They don't return emails, and it takes long time to get to them. Cashforlaptops is bad and misleads people. Be careful in dealing with them, don't trust them.

I sent the a perfectly running Toshiba Satellite laptop with 17 inch screen and Windows 7. Quote was 185.00. After 3 weeks, I get an email "Good News" we have appraised your device for $27! What? Surely there has been a mistake. What person in their right mind would sell a working laptop for $27? They are definitely scammers. Don't do business with them. I wish I had read reviews first.

I just sent my i5 and the quote went from $192 to $33. I read the reviews. Can't believe the Feds have not shut them down. Just want the $$ or the phone. Just got the email. Wondering what threat tactics work and if the follow through will stop the fraud?

Yeah what a freaking joke of a company! ! I got a quote of $109. 00 for my spnaking new atrix in immaculate condition with extra cords an two expensive otter box cases an when i sent it in they offer they said it was damaged with scratches when it was never out of its case. Then they argued with me an called me four times to get me to change my mind. What a freaking joke rip off scam artist company!

I had issue with this company, not for cutting my quoted price, but for just simply not communicating at all. I got a few emails saying I had to verify my phone number on my account or call them. I did both. I called and called and called. No one ever answered. I ended up filing a complaint with the BBB. that prompted action! I quickly got a phone call and my $$. So end result was good, but the path to that result was rocky. Not saying I would recommend them, but I give them credit for following up with me and resolving the issue 100%. And yes, they gave me the full quoted price. OH, and I had done business with them a few years ago and it all went very smoothly, so I naturally went back to them when I had another laptop to sell. Would I do it again... hmmmm maybe.

I think cash for laptops should be closed down and their owners put in jail. PERIOD

I sent my iphone to these shysters. They quoted online $284. Everyone else was about $200. So I went with them. Their website looked ok. It took like nearly three weeks for them to "inspect it", and then I had to call them to "complete the process". I must have spent an hour on hold in total, calling them at least 4 times and sending them complaints in the meantime. When I finally got through, the dude told me that the price of my phone had dropped drastically and they could give me $120 only. I said "send it back", and magically he upped the price to $180. I didnt trust them at that point, and said yes, not thinking I would ever see the phone again if I said for them to send it back. I say they are bait and switch people, very unprofessional. DONT EVER DEAL WITH THEM IS MY ADVICE.

I had my two laptops sent in with an original quote totaling 150. Here's what happened after I submitted a request for the box.

They will send you the free UPS return box within few days, super fast. They will send you a reminder email everyday, because they want your laptop in their hands as soon as possible. No kidding- everyday they will send you a notice.

Then after I sent my laptops, I did not hear anything from them for more than 2 weeks. After I got the emails regarding confirmation of the finished inspection with no quote mentioned, I still did not hear back for another 2 weeks or so. I called them something like 3-4 days in a row, left voice message, but no response at all.

One day I managed to talk to someone in the customer service, and this person quoted me $10 for one laptop, and $50 for another one, when the original quote was $50 and $100. I complained about how it seemed so unfair and more, then the bargaining talk began between us. He quoted $60, I asked $90, he said $70, then I asked for more.

In the end it was a bitter experience. Extremely unsatisfied with their service. I don't recommend sending their laptops to this place at all.

Cashforlaptops.com made a bogus offer of $207 online for my Iphone 5 16g ATT phone. Everything on the phone worked. It spent its whole time in an Otterbox Defender case. Game Stop offer $80 cash or $100 instore credit. So I thought I would shop the internet and got this offer. So I sent them my phone in the box they sent me. I believe they also go by E-cycle. Once they had my phone they sent me an Email offering me $13. That's crap and Fraud. So I email them back that I just wanted them to return my phone. The responded that they don't except emails and that I need to call them at [protected]. This number is nothing but a big phone game to them. It's always busy. I must have call over 40 times in two days. When you do get through after about 15 minutes waiting for someone to pick up then they will transfer you to a Purchasing Manager. While you are on hold for the Manager after 10-15 on hold they will disconnect with you so you have to start all over. So on my fifth attempt with a real person I get a Purchasing manager who says my phone has already been processed through their automated system and they won't send me my phone back. They say they have already processed my payment of $13. So the manager tried to settle with me at $60. Mind you even after this I ask for my phone back many, many times. She where's me down into agreeing to take $60. A few seconds later I realize it's not the money it's the lies and Fraud that's making me made. I never agreed that they could have my phone for $13, but they won't return it. So I tell the manager that I don't want her $13 or $60, I want my phone or nothing. Her response is I've got you recorded as excepting the offer and hangs up on me. Doing business with this company is buyer beware and you won't be happy. I should have read more reviews, I typically do. Learned my lesson.

I sent in a crappy laptop the first time and from $165 quoted, they offered $120 because of "scratches on the front and screen". i thought fine, it had scratches, i just want to get rid of the thing.

a month ago i sent in a mint condition samsung omnia smartphone - barely used - always in silicon case and with a screen protector. cleaned to shine. sent it in original box with all accessories. quoted price $65. email device received, we'll contact you. one month later i called and asked why no one has spoken to me. in two days email - new offer $20. excuse me?!?! called the hotline, left a message simply order number so and so, telephone number so and so, call me back. they called me back. first person wasn't "authorized" to do anything so i told her i wanted the device returned. she said she's not authorized to do that either and she'll have a manager call me. 2 minutes later the manager (i give her credit, she was very nice) i spoke to said inspector report says "scratches on back and screen". REALLY? i am starting to think there are no inspectors at that place because it all sounds oddly familiar. i told her politely that that's not true and why. i said all i wanted was a fair price for the device and i was not getting that so i wanted my device back and i'm done doing business with them. i told her i'd rather donate it to someone that can use it then give it to them for $20 and what they do is all kinds of illegal. all of a sudden she was authorized to offer me the full quoted price just to make me happy.

if they are trying to scam you, call them and be polite but firm. maybe take some pictures of the device condition before you send it.

bait & switch but i give them credit for one thing - they do answer their phones and call you back. it's much more than any of the other scams out there do.

I got a quote for my iphone for $150. When I sent it they Re-Quote me at HALF the price (at $70) -- WARNING: These guys are the very epitome [and perfect example] of Rip-Off/Bait & Switch. In my situation they noted that there was "wear" on the backside, but I ALWAYS had my iphone in a protective leather case, from DAY ONE that I brought it, and a transparent screen protector for the front (so it was essentially FLAWLESS all around!). -- So, overall, they quote you ONE thing, but switch it later - BEWARE!

Do not sell your used laptop to cashforlaptops.com. Based on previous reviews: after they got the item, they will try to buy it as cheap as they can.
Said will pay me $46 for Inspiron 6000 DDEll, after all they just want pay $5.
After 2 weeks, still havent get the money yet.

Stay away from these guy it is a ripoff.
Got a quote for 4 item, Samsung Galaxy Note Pro 12.2 ($453), Asus Nexus 7 ($133), Asus Nexus 5 ($247) and a Samsung Galaxy Note 3 ($342). Of course I did not expect to get these Quoted prices but expected to get close to it as gear was in good condition. I received their Inspection offer on Dec 4 for 3 of the items Note Pro ($68), Nexus 7 ($20) and Nexus 5 ($39) and was told there was a problem with the Galaxy Note 3. I call them about the Galaxy Note 3 about the problem and asked to speak to their purchasing department but Customer service rep told me to wait until they inspected the Note 3 before I talked to them. He told me that I would get an email on Saturday about the Note 3, email never came. So tried to get in touch with them on Saturday and could not get through to customer service and was told to call back Monday. Spent most of the day on 8 phone calls trying to get in touch with Purchasing department with no luck, Last phone call was at 2 pm PST when I was told that Monday was their busy day and I should call back tomorrow. After 10 phone call on Tuesday I finally get ahold of someone from Purchasing to go over quotes and was told that those were the prices that they where going to pay so I asked for my gear back. They said they no longer had my gear that it was "all ready Processed" but would send me $250 more for the gear. old them that I did not want extra money just my gear back and was told sorry there was nothing that they could do.

I was quoted $84 for my HP Pavilion ZD8000 laptop, so I ordered a box and sent it to them. Approximately 10 days later, I received a call with an offer of $5.
Needless to say, I was not happy. We finally agreed on a price of $30.

I followed up by reporting them to the BBB and here is their reply:
"Our website offers an estimate of what the device might be worth under ideal circumstances. We do receive devices which are still in the manufacturer's packaging with the seals still intact. For these devices, we pay the amount listed on the website. Anything outside of these criteria receives a revised offer."
In other words, unless you are shipping a brand new item to them you will never receive their quoted price.

If you have a problem with these guys, for example getting the bait and switch, I suggest contacting the Nevada Attorney General.

You want to contact the Consumer Affairs Division at [protected]. They will get you the right forms so you can file a complaint for deceptive trade practices.

http://ag.state.nv.us/org/bcp/cadinfo.htm

You should also file a complaint with the FTC and BBB:

https://www.ftccomplaintassistant.gov/FTC_Wizard.aspx?Lang=en

https://odr.bbb.org/odrweb/public/complaintlink.aspx