Cbeyond’s earns a 3.4-star rating from 22 reviews, showing that the majority of small business clients are somewhat satisfied with telecommunications services.
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Sales tactics
Cbeyond is possibly the most annoying telco/ISP company I have run across.
They go through sales reps and move them around frequently... each time having them cold call, solicit, and generally annoy me and my customers.
I have to worry about the extremely pushy and aggressive sales tactics. Some may say that this is good business. But I will never give them my or my customer's business.
Interestingly enough, most of their sales people are young and attractive... seemingly new to the job market and eager to sell, sell, sell... or more like happy to have a job.
Before being "convinced", "sold", or bullied into buying their products/services, I recommend that you do some research. Or better yet, choose another vendor.
Cold calling tactics!
CBeyond reps have been calling me repetitively all year and they have been on of the worst cold calling reps I have ever dealt with. Today, I had one say to me, "You need me more than I need you." He hung up on me once after I told him I didn't want to work with him. Called me back and hung up on me again after I told him not to call me again. Completely unprofessional.
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Overview of Cbeyond complaint handling
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Cbeyond Contacts
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Cbeyond phone numbers+1 (866) 424-5100+1 (866) 424-5100Click up if you have successfully reached Cbeyond by calling +1 (866) 424-5100 phone number 0 0 users reported that they have successfully reached Cbeyond by calling +1 (866) 424-5100 phone number Click down if you have unsuccessfully reached Cbeyond by calling +1 (866) 424-5100 phone number 0 0 users reported that they have UNsuccessfully reached Cbeyond by calling +1 (866) 424-5100 phone number
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Cbeyond address320 Interstate North Parkway, SE, Atlanta, Georgia, 30339, United States
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Cbeyond social media
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dont ever use their services!
This is a smart, aggressive company that will do anything to get into your door.
My client is satisfied for now. But it took about 6 months.
Yes Cbeyond uses DoorKnocker that are young/cute/ and know nothing.
The only purpose is to get info: how many phones, who is your IT person, the owners and the amount you are paying now for these services. Phone, Web, VPN, T1... They have to turn in about 20 cards a day! So the burn out is high. (smart)
Then they partner with your IT Person for his contacts. (Smart) They will bring them in, feed them - while educating. Then will pay for each sell - rather well (smart)
If the door knocker fills out your contract, it will not be to your advantage and you will take 6 months to get it straighten out. Plus if you ask them to send you a copy of your contract...it will not be the one you signed.
They have a Professional team in Atlanta that is designed to take care of these problems. But you must first dispute the contract in writing. I know they have had an ear full. You will go through a the list of complaints calmly and to the point - you will end up with a good deal. 6 months later. (smart? - I don't know - Depends on how long my clients stay with Cbeyond)
However: if you use someone that has dealt with them - you stand a much better chance of getting it right the first time or close to it. Make sure they put everything they say down on the contract...If they don't then you should.
After the dust has settled - Cbeyond is an OK company. But they rely on a real tough Sale.
Certanly not ment for the weak of heart.
good luck
At least half a dozen visits from salespersons and more than half a dozen phone calls. They've lied to employees saying that I had asked that they call and they keep coming back after I've clearly told them that I'm not interested and don't want to be bothered again. My latest e-mail threated a lawsuit, told them they will be guilty of criminal trespass if they come back. I wouldn't be suprised to see a couple of them tomorrow. These are not the type of people with whom I do business.
I have been seriously burned by the salesman and the companys sales tactics so iI have to agree. Be veeeery careful with cbeyond