Menu
For Business Write a review File a complaint
Cbeyond Customer Service Phone, Email, Contacts

Cbeyond
Reviews and Complaints

Learn how the rating is calculated

3.4 22 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Cbeyond Complaints 22

ComplaintsBoard
I
3:27 pm EDT

Cbeyond Sales tactics

Cbeyond is possibly the most annoying telco/ISP company I have run across.

They go through sales reps and move them around frequently... each time having them cold call, solicit, and generally annoy me and my customers.

I have to worry about the extremely pushy and aggressive sales tactics. Some may say that this is good business. But I will never give them my or my customer's business.

Interestingly enough, most of their sales people are young and attractive... seemingly new to the job market and eager to sell, sell, sell... or more like happy to have a job.

Before being "convinced", "sold", or bullied into buying their products/services, I recommend that you do some research. Or better yet, choose another vendor.

Read full review of Cbeyond and 4 comments
Hide full review
4 comments
Add a comment
D
D
dennisismad
Oceanside, US
Aug 03, 2009 8:19 pm EDT

dont ever use their services!

C
C
Charles
Dec 03, 2008 5:37 pm EST

This is a smart, aggressive company that will do anything to get into your door.

My client is satisfied for now. But it took about 6 months.
Yes Cbeyond uses DoorKnocker that are young/cute/ and know nothing.

The only purpose is to get info: how many phones, who is your IT person, the owners and the amount you are paying now for these services. Phone, Web, VPN, T1... They have to turn in about 20 cards a day! So the burn out is high. (smart)

Then they partner with your IT Person for his contacts. (Smart) They will bring them in, feed them - while educating. Then will pay for each sell - rather well (smart)

If the door knocker fills out your contract, it will not be to your advantage and you will take 6 months to get it straighten out. Plus if you ask them to send you a copy of your contract...it will not be the one you signed.

They have a Professional team in Atlanta that is designed to take care of these problems. But you must first dispute the contract in writing. I know they have had an ear full. You will go through a the list of complaints calmly and to the point - you will end up with a good deal. 6 months later. (smart? - I don't know - Depends on how long my clients stay with Cbeyond)

However: if you use someone that has dealt with them - you stand a much better chance of getting it right the first time or close to it. Make sure they put everything they say down on the contract...If they don't then you should.

After the dust has settled - Cbeyond is an OK company. But they rely on a real tough Sale.
Certanly not ment for the weak of heart.

good luck

S
S
SCC
Oct 06, 2008 5:31 pm EDT

At least half a dozen visits from salespersons and more than half a dozen phone calls. They've lied to employees saying that I had asked that they call and they keep coming back after I've clearly told them that I'm not interested and don't want to be bothered again. My latest e-mail threated a lawsuit, told them they will be guilty of criminal trespass if they come back. I wouldn't be suprised to see a couple of them tomorrow. These are not the type of people with whom I do business.

M
M
m
Sep 30, 2008 3:01 pm EDT

I have been seriously burned by the salesman and the companys sales tactics so iI have to agree. Be veeeery careful with cbeyond

ComplaintsBoard
D
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

CBeyond reps have been calling me repetitively all year and they have been on of the worst cold calling reps I have ever dealt with. Today, I had one say to me, "You need me more than I need you." He hung up on me once after I told him I didn't want to work with him. Called me back and hung up on me again after I told him not to call me again. Completely unprofessional.

Read full review of Cbeyond and 23 comments

Cbeyond Reviews 0

Looks like Cbeyond has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Cbeyond, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Cbeyond complaint handling

Cbeyond reviews first appeared on Complaints Board on Jan 31, 2008. The latest review class action suit was posted on Mar 25, 2014. The latest complaint class action suit was resolved on Mar 25, 2014. Cbeyond has an average consumer rating of 3 stars from 22 reviews. Cbeyond has resolved 13 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Cbeyond Contacts

  2. Cbeyond phone numbers
    +1 (866) 424-5100
    +1 (866) 424-5100
    Click up if you have successfully reached Cbeyond by calling +1 (866) 424-5100 phone number 0 0 users reported that they have successfully reached Cbeyond by calling +1 (866) 424-5100 phone number Click down if you have unsuccessfully reached Cbeyond by calling +1 (866) 424-5100 phone number 0 0 users reported that they have UNsuccessfully reached Cbeyond by calling +1 (866) 424-5100 phone number
  3. Cbeyond address
    320 Interstate North Parkway, SE, Atlanta, Georgia, 30339, United States
  4. Cbeyond social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.