Menu
Login
I signed up for free trial offers from "Smile White Pro" and "Celebrity White Teeth" and looked up on the internet to see if anyone had achieved the white smile the mom from such n such town had supposedly achieved.
Realizing later this was just a scam to secretly sign you up for a membership that does nothing, I called the customer service number [protected] for Smile White Pro and canceled my account before any charges were applied.
I then looked everywhere for the Celebrity White Teeth customer service number but they don't have any contact info anywhere on their website like Smile White Pro. It was on this site I saw a similar complaint with the phone number of [protected] for Celebrity White Teeth that she saw on her bank statement account. I called this number and talked to Jenny and sure enough they had an account in my name and after 3-5 business days from purchase, my account was going to be charged $49.00 and from what I understood a total of $600.00 would be charged for that year. Then just to be on the safe side I canceled my Debit card. What a big pain to have to deal with this, but fortunately I didn't lose any money thanks to this website.
The complaint has been investigated and resolved to the customer’s satisfaction.
I work for Celebrity White Teeth. I'm sorry that you are unsatisfied with our product. Please feel free to contact our customer support center by email or our toll free number at support@celebritywhiteteeth.com, Monday – Friday 9:00AM - 9:00 PM EST and Saturday 9:00AM – 5:00PM EST. We suggest email for a faster response. We will be happy to answer any questions or solve any issue that you may have.
OH MY GOSH! this is such a SCAM...The bogus company is out of the country so little can be done to put them out of business. I also was told the same lame story over and over, that I'd agreed to their term and conditions. After pulling up their web site and explaining to the agent nowhere under terms and conditions does it say I'll be charged. I asked for their terms and conditions to be emailed proving I'd signed up to pay $169, 95 for teeth whitening. After talking with 2 agents I was hung up on. I contacted my CC company and will file an unauthorized purchase complaint. If you received a refund, please share how you accomplished it. Maybe if enough people are refunded they will get the message...CELEBRITY WHITE TEETH COMPANY IS NOTHING MORE THAN A BAND OF THIEVES...and further more the so called 'free' trial DID NOT work.
I was STUPID STUPID STUPID, and got LURED into this scam, but I realized RIGHT AWAY because of NO INFO on the invoice that it was a SCAM. I immediately researched and found a number to cancel, called them and got a cancellation #. Low & behold the next day there was a charge of $3.49 even though it was ONLY suppose to be $0.99, I called them and they said they couldn't refund me EVEN THOUGH they was NOT going to ship the product cause I canceled it.. Anyway a month later they tried taking more money out of my account through my Debit Card. I love Bank of America, they helped me out by advising me to block my Debit Card right away, then I went the next day and got a new one, and Bank of America gave me ALL my money bank.. RESEARCH RESEARCH RESEARCH from now on is all I can say, so you don't fall prey to this scam..
Shocker! Yet another individual robbed by these money suckers! Same story as everyone else. I never buy online and because of this reason. They advertised free no risk trial size and somehow I magically signed up for some crap I havent even tried yet. I paid $0.99 for the shipping, the receipt I printed after the online order and the one I received when I opened the package only shows the postage fee. There is no mention about me purchasing a membership and that I would be charged $75 if I didn't cancell in 14 days. When I called on 5/10/10 the rep was very smug and naturally I lost my patience...she was so quick to respond with the proper dialog with what to say when someone calls with this issue...clearly that are use to this because she cut me off during my complain and clearly was reading from something all in on breath...I am a stay at home mom who fell for the bait. So $0.99 that I thought I was paying has now cost me $75 plus the $29 overdraft fee and the additional 5 bucks a day my bank charges until it straightened out...FTC and Better Business Bureau here I come!
I must admit I too am a victim to this scam. I did email them and they stopped the charges to my card for the $12.95 but would not refund the $169.95. I reread the terms and conditions and no where does it say you will be billed $169.95 for a membership. Which is misleading. It states you will be billed for a membership but doesn't list a price. I too will notify the FTC and my Attorney General. I am also thinking of contacting an attorney for a class action law suite. There are plenty of us who were scammed.
same thing happened to me i called the number to cancel my subcription and they said they canceled it. the next month i was charged again. i waited to see if i would get one the next month and sure enough i did. i tried the number at the top of the complaints and they said mine came from teethid. i had to call them. that number is [protected] and please write down the number of the operaror or name that you are talking to and write down your cancelation number they give you. the first time i called they gave it to me and i figured it was a done deal and missplaced my cancelation infromation. i am hanging on to this one and i hope it works. wish me luck. i just called that number today.
This is a scam. They sent the trial offer and then before I could use it for 5 days they had charged my credit card. I have now been fighting this for 5 months. DO NOT ORDER THE TRIAL OFFER. IT IS NOT WORTH IT AND THERE WAS NEVER NAYONE IN BEAUFORT, S.C. THAT ENDORSED THIS THAT I COULD FIND. STILL FIGHTING THE CHARGE AND WILL CONTINUE TO.
This is totally a scam. Received the trial sample and had not had a chance to use it for 5 days and my credit card was charged. I talked to customer service 3 different times and they assured me that I would NOT get a refund. This has been going on for 5 months and still no refund. I did not get a months supply or a weeks supply shipped to me but yet I am being charged $149.95 for a tube that is smaller than my little finger... DO NOT EVEN TRY THIS PRODUCT...IT IS DEFINELY NOT WORTH THE HASSLE.
I agree that this is a scam, but I did not get caught up. I was already reluctant to try the product from an UNKNOWN online source. Therefore, I stayed on top of the subscription cancellation. This was particularly helpful since, like many others, I did not receive the package until after the trial period was over. I paid $.99 for the package and was charged prior to receipt.
Additionally, " the sweet little mom from Decatur, GA" recommended that the product should be used in conjunction with Alpine White, so I ordered that for $1.49. I wanted to ensure that I was prepared to fight just in case it was a scam. My credit card account was charged twice for the products, but I did not receive any additional charges. The compamy was willing to remove the second charge in both cases.
Instead of fighting with the company about a refund for the first charge(after I did not receive the products), I filed a dispute with my credit card company. I NEVER received the product even after the 14-day trial was over. When I am attempting to be extra cautious, I use my credit card instead of my debit card because it is easier to file disputes and I do not have to worry about someone stealing money that is allotted for something else.
All of the charges were removed and I did not have to do a lot of fighting. I called the company daily (for 1 week) beginning at day 13 to cancel my subscription and ensure that they were not going to charge me anything else.
They finally sent both products nearly 4 months later. So, in essence I did not even pay for them because I had already been refunded. By the way, they actually work. PLEASE JUST REMEMBER TO ALWAYS BE CAREFUL AND PROACTIVE WHEN ORDERING FROM AN UNKNOWN INTERNET SITE.