Cettire’s earns a 4.5-star rating from 178 reviews, showing that the majority of luxury fashion shoppers are exceptionally satisfied with their purchases.
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Terrible Customer Service from Cettire: Faulty Dolce and Gabbana Trainers Not Replaced or Refunded
So, I bought a pair of Dolce and Gabbana Trainers from Cettire on February 27th, 2023 for a whopping ?400. They arrived on March 1st, and I've had them for about three weeks now. However, I had to contact customer service on March 14th because the glue that holds the trainer to the sole had failed, causing the sole to come away from the shoe on both trainers. I even sent them photos and videos to back up my claim.
Unfortunately, the response I received from Cettire's customer service was terrible. They suggested that I take the trainers to be repaired externally at an additional cost, or contact Dolce and Gabbana directly. They even accused me of causing the damage myself, rather than acknowledging that it was a genuine fault with the product. It's like they were trying to avoid taking responsibility for the faulty item, instead of offering an exchange or refund.
To make matters worse, it seems like they didn't even read my emails properly. One agent even tried to assure me that they don't sell fake items, even though I never suggested that the trainers were fake. It's frustrating that I had to get Klarna involved, who I made the purchase with, to provide all the evidence to support my claim.
I'm extremely disappointed with Cettire's customer service, and I plan to share my experience on every social media and review site I can find. I don't want anyone else to fall victim to their shady practices. I mean, who would expect a pair of ?50 trainers to fail after just two wears in two weeks, let alone a pair of designer trainers that cost ?400? It's unacceptable.
Cettire Complaints 0
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About Cettire
Cettire's mission is to provide customers with a seamless and enjoyable shopping experience, from browsing through the latest fashion trends to making a purchase. The website is designed to be user-friendly, with easy navigation and a clean, modern layout that showcases the products in the best possible way.
One of the key features of Cettire is its commitment to offering competitive prices on all of its products. The company works directly with the brands to ensure that customers are getting the best possible prices, without compromising on quality or authenticity.
In addition to its extensive product range, Cettire also offers a range of services to enhance the customer experience. These include free shipping on all orders, easy returns and exchanges, and a dedicated customer support team that is available to assist with any queries or issues.
Overall, Cettire is a trusted and reliable online destination for luxury fashion, offering a wide range of products, competitive prices, and exceptional customer service. Whether you're looking for the latest designer handbag or a pair of stylish shoes, Cettire has something for everyone.
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Overview of Cettire complaint handling
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Cettire Contacts
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Cettire emailscustomerservice@cettire.com99%Confidence score: 99%Support
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 07, 2024
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