Ebates
Reviews and Complaints

Good Afternoon,

I'm writing because I am having an issue with my membership. I have been using Ebates (now Rakuten) since 2016 and I only used one account: [protected]@gmail.com. I have chosen to use Ebates over other websites such as befrugal.com, etc. because of their good and reliable reputation. A long time ago, I had an issue with fraudulent accounts being setup under my name and with my personal account information being used. However, this seemed to have gotten straightened out and I haven't had any issues since. I have been shopping the past three years under one account only ([protected]@gmail.com) and have not had any problems with fraudulent activity. However, now my account has been made inactive because other accounts were setup in the past. I have explained this was not an error on my part and that I have only been using this account since 2016 and that if there is something going on with another account or something that I am unaware of, that I need to know about it because this was never authorized or given permission for. I feel I am being punished for something that I did not do and something I didn't authorize or give permission for. Per my account, it can be seen that I only go through one account to make my purchases. I have been a consistent customer and chose to use Ebates for my shopping needs. I am requesting that my account be reinstated as I have made several purchases in the past few months and have earned cash back. I would greatly appreciate your help with this and I hope you have a blessed day!

My name is Tony Bobet from New York City. I am file this complaint at the company at above page. the location is 160 Spear St, floor #19, San Francisco, California, 94105. I been with the company from 2017 to 2019. I decide to dis-activate my account. The problem of this complaint is I am not receiving my check on time. I supposed to received an check on March, then they change to April, charge for the third time.
the total of the check it will be $15.20. I have to wait for May 15, 2019. They're going to send a check by mail. I am not a fool. That, I decide to file an complaint. The next places that I am going to file complaint to Consumer Affair in California.

When I buy less expensive items, there never are any issues.

When I buy something expensive and it's 10x the points, it's always a fight to get my money. It seems from my searches online that when it comes to computers and computer equipment/peripherals, they seem to pay the least.

They always blame it on the company that you bought from but I recently had a company tell me that they were tired of their BS and that they had authorized the transaction. I ended up getting my money from Ebates after fighting with them for two months.

I have decided to use them for smaller Amazon purchases since they always seem to pay for these trips, but I will use another service for more expensive items. It's happened to me several times and when you do some research, HP and Dell when they are 10x the points are filled with complaints. Most of these people get told what I was told: ''It's the company's fault. Ebates wants to pay you''. Dell gave me a refund for the money that I was supposed to get from you, so I doubt that they weren't willing to pay from their end!

It's a shame that Ebates has gone downhill since being bought out by Rakuten.

The grammar in your TV ad is atrocious! Certainly you know that "...where you shop AT" is not english. Only people on the lowest social class rung use such grammar. Many potential customers cringe when they hear "at" in your ads and discount your message. Please remember...most people won't bother to contact you. Most people will simply cringe & ignore your ad.

I ordered an hp computer through the ebates website on Black Friday since they were offering 11% cash back. There were no pop ups and all instructions were followed. I have never had an issue with ebates before this purchase. They are telling me that they will not honor the cash back after I spent so much money. I don't understand what is going on but the rep that contacted me via email said she cannot do anything and I am not happy at all.

I ordered an hp computer through the ebates website. For Black Friday/ Cyber Monday they were offering a 10% Cash back promo. I followed all the proper instructions, ordering from ebates link, not having pop up blockers or using other promo codes. The laptop was very expensive and only ordered because of ebates advertising 10% cash back the next day. Of course the next day came and Ebates did not give me the money. I contacted them and sent them my invoice and on their website it has my shopping trip code #. Even with all this they are claiming that they will not give me the money. This is fraudulent advertising and bait and switch. They receive the kickbacks for me using their website but refuse to honor the cashback. Absolutely horrendous company-stay away!

I went online to look for this Lawn Tractor Bagging System at Home Depot. Home Depot wants $249.28 as of 11/3/2018 for it. Being I am a Ebates member a window opens up on my PC Screen from Ebates showing that if I buy it from Walmart I can save $19.59 and buy it for $229.69 so I proceed to buy it from Walmart problem is that when I click on that window it brings me over to Walmart where it says Walmart is charging $242.02. No matter what I do $242.02 is the Walmart price. Ebates is wrong with this one so I did not buy the product. Wish there was a direct number to call Ebates to let them know about this when something like this happens. I would like to buy the item at $229.69 as Ebates shows.

Ebates allows multiple accounts in one household, so we have 3 accounts in one household, recently, after each account have earned over $300 cash back, Ebates blocked all accounts, after email customer service and called them, after two weeks, they send one email to tell us the accounts are terminated! This is steal money from consumers after lure them sign up, then block accounts as they find any excuses. Stay away from Ebates!

My brother and i had two Ebates accounts and we used obviously same address and PayPal accounts for payment. They just deactivated both our account without any reason and didn't give us our cash back for our purchases and the money we already had in our cash back account . We tried to contact them but they didn't reply back to our emails. Then recently i made a new account with my different email and made a purchase but they didn't give me the cash back and welcome bonus and when I contacted them they were rude to me and replied back to my email in a very unprofessional way. Some person named LAURA wrote " my account was associated with the member's account they previously deactivated. EBATES ended it's relationship with me not just with my email addresses. And my future accounts will be deactivated too so I should find another cash back site"! It's not like i did something illegal or did anything offensive then why do they have problem with me not just with my emails? It's so rude of them and very unprofessional behavior! They should've just said the reason nicely and deactivated my account in a professional way! Very disappointed!

I made a purchase at Walmart, a purchase at Amazon and a purchase at Bath & Bodyworks and I went through my ebates app to get my cashback. The only one that shows me getting cash back is Walmart and I think that is not fair. These purchases went through and were paid for. What is the purpose of going through ebates if it is only going to give you cash back whenever it feels like it. There were cashback offers on these three stores and they are still available to date.

i'v been used ebates for shopping online for years. this time they didnt give me cash back and tell the lie to say that i made the purchases in store and they contact Best Buy to confirm that. Are they kidding? It's a trap obviously! And they terminate my membership qulification because they made up all these ridiculously reasons. THis is business fraud！do they feel shame about it, such a big company?

The below s just 1 message of at least …
The below s just 1 message of at least a dozen! customer service must be from a third world country! email replies are extremely delayed, they ask you to screenshot, jpeg, etc.. your purchase for proof but sadly they do not know there own system due the fact it does not allow you to enter any of those things! they don't rectify your issues even after sending them proof excessively! no working with 1 person to resolve there issue! a purchase is suppose to be seamless but their website does not work well! even doesn't allow you to input specific information so they block you from sending them proof of purchase which customer/consumers shouldn't occur!. hello, I would like a special supervisor to correct this issue & look into the last rep. below!
Jennifer v.
Member services
Ebates.com
* ebates customer service if you refer it it in that fashion! I made an entire purchase for $39.99,.35 cents in tax
The credit applied to the purchase was my credit just as my credit card! — absolutely nowhere in any form does ebates list any such restrictions what so ever! — you folks never even accounted for my 1st purchase of $16.03 with groupon! pure insanity, & you folks are running a ploy & obviously operate without any telephone customer service & are not accountable for anything! — instead of holding on to people who sign on with ebates, obviously rather pull this then have potential long standing customers you rather hassle them with crazy nonsense obsticles & are not honest with ebates advertising & what it portrays to people!
Edit

Just joined and made purchase as explained. Ebates claimed was 7% cash back. Guess what...Nope! Supposedly purchase doesn't qualify >> ?
This company is a big scam. They get money for promoting from companies, but you get nothing. Please don't fall for it. As the saying goes...If is sounds too good to be true...

I have been a customer of Ebates from September, 2011. I have a numerous issues with my cash backs. Everytime the cash back is more than a $1 or $2, I can not get it back for different reasons. There is latest scam that I going through.
I have made a purchase "In the swim" store in the amount of $1065.30. The Ebates promiced 6% cash back on this purchase. Month later I still can not get back the money. That is what Ebates replied to me:
"Thank you for your patience while we looked into this matter for you. Unfortunately, it has been determined by In The Swim that this order was placed in a manner which gave the credit for the sale to another affiliate of theirs. As a result, Ebates has earned no commission for this sale and Cash Back cannot be awarded."
However, I have all of the evidences that my order was placed correctly and directly on the "In the swim" website, not of their affiliates. I have a tracking ticket from the Ebates, I have a receipt from the In the Swim store, but NO MONEY BACK>
Total rip off

I been using ebates for a year now. I don't do a lot of online shopping so I never really got a rebate back. This Christmas season I decided to use ebates to maximize my cash back. I order over 110 dollars worth of perfume from perfumania threw the ebates site and got back 10.XX in my ebates account as cash back. When I recieved my order one of the bottles was cracked. Just so happened to be a cheap clearance perfume so I called perfumania who was very helpful and just gave me a ten dollar refund. After about a few days I recieved email from ebates informing me I lost my total cash back on my whole purchase . I would of excepted to loss part of it cause I was refunding 10 dollars a out of my over hundred dollar purchase but to lose the whole cash back was wrong. I contacted ebates immediately and recieved a email right away that someone who contact me in 2-3 days with a answer . Well guess what a week later and nothing I emailed again and still nothing this is not good customer service. before I would recommend ebates to all my friends but now no. Because if something goes wrong with your order and u need to return something u will lose ur entire cash back No matter how big ur order is .Which is pretty much making u decide to keep a broken product or lose ur rebate . Do not use ebates and if u do don't Judge ur total discount with the cash back in it because you might not get it back .

ebates scams people. i have been using it for years now. i noticed they dont credit me for everything . but this time they have a member get member referral program so i referred my colleagues and when i reached a certain amount ($300)they just deactivated my account automatically and told me to call them as they wont entertain any questions thru email and told me to call Caleb and gave me his number and office hours. called Caleb more than 10 times during his office hours on different days and times and Caleb never picks up the phone! left several messages on their answering machine– never received a reply to those either! Ebates is a b*lls**t company and I have filed a complaint against them on the better business bureau site. I should have used F**W*****t or some other site instead!

I bought an item from Dyson thru the Ebates web site. It said free shipping. Dyson charged me shipping but I assumed Ebates would make it right. Wrong. 4 emails later and nothing. They have changed the offer on Ebates, too. Don't assume Ebates customer service will honor the coupons/offers they present on their web site.

I have been a member of ebates.com since 2007. I have always received a check after every quarter, which is every 3 months. I was supposed to receive a check Febuary 15, 2009 and when that did'nt happen, I e-mailed them several times to find out why. I have never received a reply. I would just like to know what is going on? The check that I am waiting for is for the amount of, $71.55 . I can't believe that no one is returning my e-mails.

Janet Hamilton

It took me over a year of making purchases online before I "qualified" to receive money from Ebates. My total I am supposed to be paid is a little over $28. I was supposed to be paid on Feb. 15th according to their guidelines. Feb. 15th came and went and I received no payment. I sent a couple of emails to their Customer Service, after about 5 days I got an email saying I would be paid soon. Then today I check my account on Ebates and it says I was paid by Paypal on the 19th, but I never received payment from them. This is a very dishonest company, do not use them, instead use MSN live search which I've had no problems receiving money from making online purchases.

Back in February of last year I received email from Ebates promoting sale event at Circuit City and promising a rebate in the amount of $10 for a purchase there. I did make an online purchase in the amount of $40.65 and so rightfully was expecting Ebates to honor its promise (and obligation). However, it did nothing of a kind and 3 my emails to it were not even replied.