Chargerback Lost and Found Solutions
Reviews and Complaints

I used Chargerback Lost and Found Solutions to help me find my lost belongings. I must say, it was a real life saver! I had lost my certificate, ctezen ***, and my marss plaes. I was also missing my black luggage and jacket. But thanks to Chargerback, I was able to locate all of them.

The process was pretty simple. I just went to their website, chargerback.com, and filled out a form with the details of my lost items. I made a few spelling mistakes and grammar errors, but that's just how us regular folks write, right?

After submitting the form, I received a confirmation email. It said that they would do their best to find my belongings and get back to me as soon as possible. I appreciated their prompt response.

A few days later, I received another email from Chargerback. They had found my certificate, ctezen ***, and my marss plaes! I was overjoyed. They provided clear instructions on how to retrieve my items, which made the process even easier.

I followed their instructions and was able to pick up my belongings without any hassle. They even helped me locate my black luggage and jacket. I couldn't be happier with the service provided by Chargerback.

Overall, I highly recommend Chargerback Lost and Found Solutions. They helped me find my lost items in a timely manner, and their website was user-friendly. If you ever find yourself in a similar situation, give Chargerback a try. You won't be disappointed!

The team worked very hard to speedily return my lost document. Thank you so much! -

Talk about takin advantage of people when they need help. Horrific markup on shipping and handling. Very disappointed with *** in usin this PREDATORY company. 22$ charge to ship somethin that was small and light. Shameless would be a word to describe this business 'solution.

Please help me! I was on a cruise out of *** and returned in July ***. Once I got home, I realized that I had forgotten my phone. I called it, and the concierge answered, telling me to call ***. We did, and we paid them almost ***. They accepted the payment. Finally, we received a *** tracking number with an expected arrival date of August 17... but there's been NOTHING yet. Can you please help me? It's my phone, and I use it for work every day.

I lost my wallet and they emailed me on Tuesday, December 13th, saying that they would ship it to ***. I paid over $180 to have it shipped to Ireland, but I haven't received any more tracking or shipping information. I'm stuck in Ireland for a week with no money. This has been really scary and upsetting. I keep emailing them and begging for help, but I haven't heard anything back. My number with them is ***, and that's all I have. I really need help.

I'm really disappointed with Hilton and Chargerback. It's such a joke! I accidentally left my charger cord in my room, so I called Hilton and luckily, their housekeeping found it on the same day. Instead of simply putting it in an envelope with a stamp, I had to go through Chargerback. Can you believe they wanted $15 just to ship a charger cord? I mean, seriously? I bought a replacement cord myself at Ace Hardware for only $8.00. It's really disappointing, especially since I'm a Hilton Honors member. Chargerback's services are just way too overpriced. Come on, Hilton and Chargerback, you can do better than this! Gary S

I left my phone in the ***, and the agent there contacted me to inform that they found it. They said they would take it to the lost and found with my "name, address, and phone#" on it, as I wouldn't be back for a few months. The agent advised me to use "Chargeback" and assured me that she would personally deliver it to the lost and found. However, Chargeback hasn't notified me yet about securing my phone. I've sent them updates, but I haven't received any responses.

American Airlines called me and said they found my employee ID in Charlotte Douglas International Airport (CLT) while I was already on a connecting flight. I contacted American and CLT, and they told me to file a report with Chargerback Lost and Found. However, I haven't received any response from anyone despite making several calls. Companies that choose to work with lazy "Chargerback" should think about the long-term consequences of providing poor customer service. It's like torture! Instead of relying on Chargerback, I should have just informed my employer about losing my ID. This whole experience feels like a part-time job and it's not helping your brand image. It seems like Chargerback is just passing the buck when it comes to handling lost and found issues.

Dont leave anything behind! I left a fairly new pair of popular athletic shoes with upgraded foot liners in my room. The front desk gal the following day stated housekeeping found them. I completed the Chargeback report online (on a Sunday). Apparently the shoes went missing, but turned back up 5 days later. I spoke with a manager and he was helpful in processing my return. I was charged $25 and sent a tracking number. Its been over 2 weeks, no shoes. I checked the tracking number online, and *** is stating that theyre "waiting for the item". Apparently, my shoes have not been delivered to the post office yet, or picked up by a carrier. Im not sure if Ill ever receive the pair of shoes that were confirmed "found" by the staff at the hotel in ***, . I need to understand next steps, or seek alternative measures in the matter.

The system fails if hotel staff don't honestly submit lost items to ChargerBack. I spent a week tracking down a lost item while receiving ChargerBack notifications that my item was not found. I did get the item back and cancel my report, but ChargerBack needs to better train their partners in following return procedures. One of the hotel staff gave away a costume item from a dance show to a guest rather than submitting it to ChargerBack, and I had to personally track the staff member down and demand they call the guest to return the costume. It took that person a week to return it. I could've had it back the next day if everyone had done what was right. I had to call daily for a week to check on this. I was lied to and given the runaround before I began to get pushy and demand either my items or compensation. I recorded names from all staff members involved, and managers promised to address this procedure with their staff, but I don't really believe it based on all the lies and false pretenses from the prior week. Disappointed in all of you.

I've been waiting for a package for over a week. Every time I call the resort, they keep saying "someone will call you back." I paid the fee to have the item shipped, but it hasn't been sent yet. This is not professional and it's not acceptable.

Chargerback is a company that helps Amtrak customers retrieve their lost or stolen items from trains. I made a payment to them on the 14th, but as of the 23rd of July, they still haven't looked into my case and charged me $58 for returning my lost luggage. The Amtrak station in Oakland, CA confirmed that they found my bag on the 9th and got in touch with me on the 13th. I paid Chargerback's representative on the 14th. However, the Emeryville station hasn't been able to locate my luggage as of Friday, July 23rd.

On 3/31, I got a message saying they found my tablet that I left on an Amtrak train. They said I could get it shipped back to me, so I paid $26.37 right away. But I haven't heard anything from Chargeback or Amtrak since then. They didn't even send me an email to confirm my payment or follow up with any updates. They did mention on their only communication that shipments might take up to 30 days because of COVID-19. I've been really patient, but it's getting frustrating. I tried contacting them through their automated form, but I don't think it'll help much. And it's super annoying that there's no customer service line to call.

I found my lost item through Chargerback after reporting it missing and filling out a claim form. However, the airline agent told me to return to the claim form and pay for shipping. I couldn't find any way to pay for shipping, and Chargerback still thinks my phone is missing. I can't call Chargerback, and their website isn't helpful. I could have my phone back tomorrow, but I can't find a way to let Chargerback know that it has been found. Please help me! This is just a communication issue. Someone needs to call the airport and ask them to report the found item to Chargerback. I can't do what they're asking me to do (go to the claim form and pay for shipping).

I lost my wallet on an Amtrak train on August 25th. I was told it was found three days later, so I quickly paid $14 to Chargerback to get it back. However, I still haven't received my wallet and I can't get any information from Chargerback. Their website doesn't let you complain, their helpline doesn't take calls from people tracking lost items, and they haven't responded to any of my emails. It's even worse because someone has been using my credit card without permission, but luckily I had it blocked the whole time. My customer code is ***. This whole experience has been really bad, and I want them to either give me my wallet back right away or refund the money I paid for shipping.

I left a small pillow at the Homewood Suites on May 31. I contacted the hotel that evening. The next day, they informed me the pillow was found and to call back. Upon calling, I was directed to file a form with ChargerBack. After multiple attempts and confusion, the hotel hadn't informed ChargerBack about the pillow. Eventually, they did, and I completed the request, incurring a $25.70 charge on June 25th. However, I haven't received the pillow. The tracking number provided indicates it's 'in transit'. I've sent three emails to ChargerBack seeking updates but got no response. Their listed phone number redirects to email contact.

I was on a Royal Caribbean cruise from February 24th-28th, 2020. Within an hour or two of me leaving the ship, I realized I left my Nintendo Switch and several games in my Stateroom. It was left in the third drawer down on the left side of the cabinets. I immediately called RC to submit a claim to get it back before i flew home, and they told me to submit a report to ChargerBack. I did, and I told them exactly where I left it and which games were in the case with it. I called 5 or 6 times to check in on the status, since I just got "we are still searching" emails for a month. My case was then closed after 30 days. I have written emails, called numerous people with no update. The items I left add up to over $500 and the data on the Switch itself is not replaceable. Customer service has left me in the dark about my claim and it has now been over two months. I don't have a serial number to give them but I described everything I possibly could. At this point, I am out of options. I can't get through to anyone, and this has been a long battle with CB.

On Tuesday, October 19, my iPhone 12 was found in an airport restroom and turned in to an American Airlines agent. I spoke with the agent who had my phone (I called my number from the runway) and he said the iPhone would be shipped to me. I gave him my address, and within minutes, I got an email from Chargerback Lost and Found Solutions with a lost report number ID. I chose next day delivery and paid $81 on October 19. It's now Tuesday, October 26, and my iPhone hasn't arrived. Chargerback support told me it wasn't their problem and said they were referring it to American Airlines lost and found warehouse. Federal Express tracking number provided ends at their depot, and they can't provide any information about where my phone is and when I might get it. All three of these companies are really hard to reach—I missed a call back from American after 4+ hours because I was in the dentist chair. I'm super frustrated and can't find anyone who's willing to solve my problem. In the meantime, I've been without my phone for 7 days.