Menu
For Business Write a review File a complaint
JPMorgan Chase

JPMorgan Chase review: overdraft fees 58

M
Author of the review
4:22 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I've contacted 2 law firms in FL today to begin a class action suit against chase bank. If ANYONE wants to join, please let me know ASAP!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

58 comments
Add a comment
J
J
jdhooters1964
Apopka, US
Dec 09, 2009 8:09 am EST

Chase has a banking practice in their checking accounts to take the largest amount and go to the smallest if more than 1 transaction is processed on a given day, creating multiple overdraft fees. The policy to help their customer should be to go from smallest to largest creating fewer fees.
This is supposed to happen first qtr next year and they can do a thing about it now, so we are screwed until then, time to find a new bank. Or better yet a credit union!

S
S
stephanie1221
Austin, US
Dec 27, 2009 2:42 pm EST

I would like to join: stephanie.nwillis@gmail.com

D
D
deejh123
Cleveland, US
Dec 29, 2009 8:40 am EST

I would like to join. mz.deejh@gmail.com

S
S
sugarlumps1201
Signal Hill, US
Jan 04, 2010 9:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

count me in, I have about $330.00 in fees alone. I made a huge mistake calculating my account balance. My account is overdrawn due to 6 items presented for payment on one day. A couple of days later 2 items and the next day 2 more items.

Since Chase gave authorization for payment ( because the money was in the bank at the time) they paid all of the items. By the way, this was caused because I wrote an unexpected check for my drycleaning of $100. Technically, I should be overdrawn in the amount of $100. My account is overdrawn by fees of $330.00 plus the amount legitimately owe.

I have told Chase I admit fault and one fee per day is reasonable. I am torn whether to pay the fees as I do not want a bad report to chex systems on my name when trying to open an account elsewhere.

Should I suck it up and pay and hope to get it back in a class action lawsuit?

rhondamsmith@gmail.com

D
D
derrickmac
Aurora, US
Jan 04, 2010 10:09 pm EST

That why congess will not allow wal-mart to start their own banking company. all banks are rip off and the money is shared some how. that why i cash my paycheck at wal-mart and pay my bill by moneyorder. it is the safest and fee-less way to pay. chase bank is a f*&^%ing rip-off bank. I deposited my paycheck one friday by night deposit and stated sending out check for bill the next day that would mostly get processed to tuesday depending on the mail. some came thru wensday and chase was charging overdraft fees because the rep that processed the check put a 7 day hold on the check, even thought the check was paid by the bank that monday chase still didn't release the hold until i called them thursday morning. no one would explain or give me an reasonable answer why funds don't get released if they are paid so when i got paid that following friday i cashed my check at wal-mart for $3.00 and went to chase and paid the rip-off fees in full and asked to closed my account. a manager came over to try to convince me to remain a customer he even offered to credit all the fees. i really found that funny that now i want to close my account i can get the fees refunded but when i called on the phone there was nothing they could do. but that wasn't going to help me at all because i still had to get merchant paid for returned checks and they charged a return fee as well so i told chase u only get one chance to ### me and u had your chance come my account now and have a nice day.

J
J
JLMEYER9476
Cincinnati, US
Jan 08, 2010 10:50 am EST

I am in also! Jlmeyer9476@yahoo.com They now owe me about $500 in fees due to an error on their part. I had two different people tell me I would receive my money back and then never recived it. I have complained to the BBB, and wrote a letter to the CEO in New York and the president in cincinnati, oh!

H
H
heroicmom
Corona, US
Jan 13, 2010 3:02 pm EST

I heard the National Consumer Law Center has a class action suit for that and also there is one for credit card fees and credit reduction in California. Join in! The response from Chase when I asked about their methods is that "the customers have asked us to hold their smaller debits and put the large debits through first so as not to miss an important payment". So they hold "pending" debits for days until one comes that can start NSF fees. I would like to know one customer who "requested" this method. Try Citibank, they process debits as they come through, I am told.

R
R
Ron Goins
Studio City, US
Jan 13, 2010 7:16 pm EST

I used to bank at WAMU before it was swallowed by Chase. I have a savings and checking account. The two accounts are linked. I keep little in the checking, since I write few checks, and a substantial sum (approaching $100, 000) in savings. In the past, when I wrote a check, the overdraft amount was automatically transferred from savings to checking, plus $25, with NO FEES. I have had the accounts for eight years, and I have been satisfied. I opened my December statement, and discovered that Chase is now charging me $10 each time money is transferred between accounts. When I called customer service and finally managed to speak to a human, all she could say was "I'm sorry you're having problems. There is nothing I can do." I have had the same experience at my local Studio City branch. The manager REFUSED to even consider reversing a charge for a safe deposit box, even though I qualify for a FREE box. He was so incredibly rude, and did not even bother checking my balance or the length of time I had been a customer. If this is the way CHASE treats good customers, they won't have many for long. I am moving my money to a local bank or to my credit union.
--Ron Goins, Studio City CA

M
M
madandupsetagain
Sherman Oaks, US
Jan 21, 2010 2:10 am EST

Let me know what you would like for me to do standfastjav@gmail.com

M
M
mklapheke
Louisville, US
Jan 27, 2010 7:26 pm EST

I would like to join. mk@bluegrass.net

J
J
Jawny
Fontana, US
Jan 31, 2010 4:23 pm EST

I'm on a fixed income and had no problems with washington mutual since 2003. since chase took over i've had nothing but problems as far as overdraft fees as of this past week i'm up to $434.20 and thats checking my acct. at least 2 times a day. theres also charges i have no idea were they come from. and when i called to talk to some one twice i'v gotten the same person, this guy is very rude (more then the rest) he tells me "if i don't like it go somewere else and do my banking" now that lets you know whats up with this so called bank. They sure gave washington Mutual a bad name.chase bank is a ripp off ! How can they sleep at night knowing what there doing to people.

D
D
Daawgon
US
Feb 01, 2010 2:19 am EST

If you have a valid complaint with that bank, I suggest calling the branch manager, and if it is still not resolved, you should report it to the bank's regulator - an office of the US Treasury Dept. I had a claim against Wells Fargo some years back and at that time the regulator was the Office of the Comptroller of the Currency. Laws have changed recently - not sure if they still regulate all commercial banks at this time. This is very important - just bringing up the subject of reporting to their regulator will probably move them to help you since the last thing they want you to do is to report them - they hate that big time!

R
R
ROB0017
EUSTIS, US
Feb 04, 2010 9:14 am EST

I WOULD LIKE TO JOIN ROBACOSTA@MSN.COM

R
R
ROB0017
EUSTIS, US
Feb 04, 2010 9:14 am EST

I HAVE PLENTY OF OTHER PEOPLE WITH THE SAME ISSUE

B
B
BrandonC
Moreno Valley, US
Feb 12, 2010 11:29 pm EST

Chase is in the business of extorting money by any means available. I asked the to reverse charges that were unauthorized and was charged numerous overdraft fees as a result of those charges. I was denied investigation into those charges and told to contact thos companies directly for refunds. Some did some didn't and Chase never refunded a single Overdraft before closing my account and attempting to collect the almost $400.00 for overdraft against the $120.00 unauthorized charges. If Chase would have not allowed a .99 transaction to go through then they would not be able to charge a $33 fee.

Very bad business and wished WaMu nevers sold to Chase.

M
M
M Clark
Bixby, US
Feb 15, 2010 9:51 am EST

I WILL JOIN! mlisaclark@gmail.com

S
S
susan mad as hell
Royal Palm Beach, US
Feb 18, 2010 7:34 am EST

I too have had issues with chases practices, my account was od by 10 cents and i got and od fee, wamu never used to charge anything under $2 they are crooks and making lots of doe off people who dont have a lot of money, its very sad! I would liek to get something done about it! im so upset with this bank i want to go picket them and get the news involved and also the authorities, i wrote to the occ, im told they govern the banks, I filed a complaint by going to www.helpwithmybank.gov I think something needs to be done, they are worse than loan sharks!

C
C
cbrock01
Pinetop, US
Feb 22, 2010 2:09 pm EST

I will join.

cbrock01@my.gcu.edu

Chase charges interest on a federal unsubsidized Stafford loan but does not send statements about this interest.

My husband had not helped me to figure this out: Chase would not have notified me about this interest until I graduated and I got their bill for the loan and interest incurred.

This is criminal.

J
J
jacky m
Arlington, US
Mar 05, 2010 1:17 am EST

CHASE IS GIVING ME SO MUCH PAIN MY FEES WERE REFUND FINDLY AFTER A MONTH TRYING TO GET IT REFUNDED. THEN A FEW DAYS LATER THEY PUT ALL THE FEES BACK ON MY ACCOUNT PLUS EVEN MORE CHARGES FROM WAY BACK AS WELL. MY ACCOUNTS ARE SO OVER DRAWING NOW. THE STORES HAD EXPLAIN TO THEM WHAT HAD HAPPEN AND THAT WAS WHY IT WAS REFUNDED TO ME FINDLY IN THE FIRST PLACES. I AM NOW BACK WHER I FIRST START BEING OVER DRAW IN THE AMOUNT OF $600.00. THE LADY THAT GAVE ME THE CREDIT AT FISRT WAS VERY SORRY ABOUT THE MONEY BEEN TAKEN BACK. THIS IS SO WRONG.

NEXT MY CREDIT CARD I HAVE BEEN CHARGE 39% IN APR 279.32 PLUS OVERLIMIT DUE TO FEES ABOVE PLUS $59.00 IN OTHER FEE. I WAS TOLD TO WAIT TO SEE WHAT THE PRESIDENT WAS GOING TO DO AFTER 02/22/2010 UPON CALLING THEM STILL NOTHING WAS CHANGED JUST SORRY WAIT 6 MONTHS THEN WILL SEE CHASE SAID
SIGN ME UP PLEASE. JACKY MARTIN ARLINGTON, TEXAS HELP e-mail (beverly.martin44@yahoo.com) I will join

L
L
leojr2005
West Palm Beach, US
Mar 06, 2010 10:36 am EST

i will definitely join

k-trinics@linuxmail.org

I just contacted a lawyer about the same exact case you describe here and i was told that they cant take the case unless there is more people involved on the same incident so i am glad i found this message is just perfect.

L
L
leojr2005
West Palm Beach, US
Mar 06, 2010 10:41 am EST

same case here i am also in west palm beach.

S
S
skriley
US
Mar 10, 2010 11:35 pm EST

I will join I have over 300 in NSF fees due to chase making an unathourized debit for an old WAMU account unexpectedly. shequiteriley@yahoo.com

L
L
little01503
Milwaukie, US
Mar 12, 2010 5:24 pm EST

count me in too. angeldevil78@Mail.com

A
A
alpha283
San Francisco, US
Mar 18, 2010 12:12 am EDT

Count me in please, someone needs to stand up to these money hungry banks, responsible consumers should not be treated this way. william.mays@ymail.com

V
V
velazquez2pr
Orlando, US
Mar 19, 2010 3:43 pm EDT

i will join too. This bank steal money of the costumer for overdraw fee. velazquez.angel91@yahoo.com

S
S
sean woods
homestead, US
Apr 17, 2010 3:53 pm EDT

I also would join was robbed for a mere 10 dollars yeah it's small but its the principle of the thing was charged for the month when the account was open two weeks

B
B
bsf
Puyallup, US
Apr 28, 2010 12:47 am EDT

I am interested in joining. I would like more info first. Chase is a wicked bank.

D
D
dbeas
Jacksonville, US
May 14, 2010 6:09 pm EDT

Count me IN . The more I pay over the amount the more interest they seem to apply . I thought that credit card companies could not Double chage interest. When these are finally paid off they can HAVE them

A
A
ana cabrera
Bronx, US
May 25, 2010 11:10 am EDT

Please count me in this law suit. We had recently tried to apply for their overdraft credit line protection and was turned down. When we opened a savings acct. so that funds can be transferred when the checking is overdrawn, the $ was taken out by their collection without us knowing. We now have a zero balance and no approval for overdraft protection. I contacted Chase and was told that they cannot help us. This bank really takes advantage of the hard working class.

J
J
jetmyster
Clearwater, US
Aug 02, 2010 2:57 pm EDT

count me in they ripped me off for 200.00 and it will cost more to file a suit. After cying in the bank they offered to split it in half if I would stop crying and not cry on my way out. Chase is not alone all the banks are ripping people off by every trick in thier book to get you to overdraft. The law must be changed. And the excuse I read by the banker about not able to notify everyone is bull the computer can be program to notify you or just insuficient funds when using card will do nicely or at least the atm can notify you of no funds and give you the option of accepting the charges. It is a very profitable racket all the banks are doing and it will not stop untill the laws are changed. Maybe a class action email to the goverment I am sure an million plus people have been ripped off by thier bank. jetmyster@hotmail.com

M
M
Master LOU
Boynton Beach, US
Aug 31, 2010 11:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I will join! count me in i had an account with WAMU from 03 to 08 and just went and open an account with Chase last month of July 2010 not even a moth prior to that Chase debited $270.00 in my account and they said its for an unpaid balance since 2005... doesn't make any since to me How come i owed WAMU since 2005 and they never collected their money? when i asked them if they have any record of me till 2008 when i closed the account their answers "NO" they don't have no other record on file notice that i was still using WAMU on till 2008 ...they asked me for proof of payment ...WOW? how can i can i show proof of something i did not owed? CHASE IS VERY BAD...THEY TAKING ADVANTAGE ON US...

COUNT ME IN...
Coolmasterlou1@gmail.com

F
F
Frustratedinfingflorida
Lake Placid, US
Sep 14, 2010 7:39 pm EDT

Have experienced similar situations in past with Chase... now the online banking fiasco, it's been 2 days and no legitimate reason is being given.

Tired of being transferred to customer service reps outside of continental U.S. Tired of dealing with supervisors who are unprofessional and aren't willing to take the effort to resolve issues. Tired of depositing funds which are accepted immediately.. but am not able to access my money when i want. My money is in that bank 24/7... i know that Chase has the means to afford the best specialists and systems. I spend most of my time out of my home state and do most of my banking either online or via telephone. Damn us, me if i want to access my money on saturday or sunday. Never any reps or supervisors available on weekends. Why is that. Is it because Chase and many other large banks are playing a numbers game... they have access to our money 24/7 but in essence we have access to our own money deposited with them, only so many hours a day... and for 5 days. Hmmm rigged game if you ask me.

L

D
D
dI c
Campbell, US
Sep 20, 2010 6:45 pm EDT

COUNT ME IN...TERRIBLE OVERDRAFTS...CRUEL TREATMENT

C
C
CNC Doc
Byrdstown, US
Oct 23, 2010 2:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Yeah, count me in. I don't have a lot in NSF fees, but what happened to me is I was robbed at gunpoint down in Mexico, they forced me to give them all they could take from the ATM card (about $480 US) This made a few things go NSF when they tried to collect (from items alreadycharged). Chase happily charged me NSF fees to the tune of about $160.
I have 2 accounts linked, and still had money in the other account, so I made it to my destination, but as soon as more money was added, they took it and put it in the overdrafted account (collected their fees from my misfortune, yes, I told them what happened). But there wasn't enough to cover all of it. Later, they took the rest out when the account was low, this did not cause the account to fall below 0, but the next transaction, which would have been covered, caused an NSF. My financiers have ceased to fund me through Chase because of their "leaky" accounts. Since then, the NSFs and daily negative balance charges have been building up. I have written to them and they keep saying they have a right to "balance out" a negative balance, basically, take money from one account and put it in another, without notification, whenever they want. Had the action caused a direct NSF, they say they would not have charged a fee, but since it caused an indirect NSF I would have to pay the charge. I said that manipulating my accounts and causing fees as a result is stealing. They call it banking.

That isn't all. When you walk away from a situation like this, they try to collect and it goes on your credit and some other record banks share, so you can't open another account elsewhere.

Definitely. Make this happen.

N
N
NOT HAPPENING
US
Nov 04, 2010 7:08 pm EDT

i will join

C
C
CSMOOTH
Los Angeles, US
Nov 20, 2010 3:44 am EST

YES I TOO GOT SCREWED IN THIS BANK THERE LIERS IN FRUASD ME IN MY WIFE WORK AT THE SAME COMPANY IN ARE MONEY COMES IN EVERY OTHER WEEK ON A WED WHEN WE MAKE A PERSONAL CHECK ON A SATURDAY THEY ARE SENT ON A MONDAY IN WHEN WE GET PAID ARE WORK CHECKS HITS ON TUESDAY MIDNITE RIGHT AN THERE SYSTEM UPDATES AT 4AM WHAT BUT ARE MONEY IS IN THERE NO THEY [censor]ING POST THE PERSONAL CHECK FIRST THEN THEY SAY THE NEXT MORNING THAT WE ARE OVERDRAWN BUT WAITE ARE WORK CHECKS ARE ALREADY IN THERE SO HOW THE [censor] DID WE GET OVERDRAWN IM TELLING YOU ITS BULLCRAP ME IN MY WIFE ARE THINKING OF TALKING TO A LAWYER

S
S
SWEETONE
US
Dec 28, 2010 10:31 pm EST

I DEF AGREE I HOPE U SUE FOR ALL THEY GOT

R
R
Rick Chavaez
Long Beach, US
Feb 08, 2011 8:48 pm EST

I will be happy to join in the class action suit. I am from California where the bank practices the same insane methods. Not only have they charged NSF fees on unaccountable transactions but closed my account without warning and submitted my name to the checks system. So now I am unable to open an account at any bank. Yes, Yes, count me in. I have all my documentation. Contact me: RickChavez@msn.com, please add my name to these proceedings.

S
S
Sasa RA
South Miami, US
Feb 24, 2011 1:33 am EST

Please let me know about class action law suit.

Sasa RA@souljah.com

S
S
Sasa RA
South Miami, US
Feb 24, 2011 1:34 am EST

Please count me in:

Sasa
RA@souljah.com

More JPMorgan Chase reviews & complaints

JPMorgan Chase - Closed my account without notice 323
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JPMorgan Chase - Denied fraud claim 44
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JPMorgan Chase - mortgage fraud/scam 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JPMorgan Chase - chase now causing and encouraging foreclosure! 86
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JPMorgan Chase - chase raising rates! 23
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JPMorgan Chase - Harassment on phone
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
JPMorgan Chase - stalling on refinancing my mortgage 3
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. JPMorgan Chase Contacts

  2. JPMorgan Chase phone numbers
    +1 (877) 242-7372
    +1 (877) 242-7372
    Click up if you have successfully reached JPMorgan Chase by calling +1 (877) 242-7372 phone number 0 0 users reported that they have successfully reached JPMorgan Chase by calling +1 (877) 242-7372 phone number Click down if you have unsuccessfully reached JPMorgan Chase by calling +1 (877) 242-7372 phone number 2 2 users reported that they have UNsuccessfully reached JPMorgan Chase by calling +1 (877) 242-7372 phone number
    United States
    +1 (713) 262-3300
    +1 (713) 262-3300
    Click up if you have successfully reached JPMorgan Chase by calling +1 (713) 262-3300 phone number 0 0 users reported that they have successfully reached JPMorgan Chase by calling +1 (713) 262-3300 phone number Click down if you have unsuccessfully reached JPMorgan Chase by calling +1 (713) 262-3300 phone number 0 0 users reported that they have UNsuccessfully reached JPMorgan Chase by calling +1 (713) 262-3300 phone number
    International
    +1 (800) 935-9935
    +1 (800) 935-9935
    Click up if you have successfully reached JPMorgan Chase by calling +1 (800) 935-9935 phone number 0 0 users reported that they have successfully reached JPMorgan Chase by calling +1 (800) 935-9935 phone number Click down if you have unsuccessfully reached JPMorgan Chase by calling +1 (800) 935-9935 phone number 0 0 users reported that they have UNsuccessfully reached JPMorgan Chase by calling +1 (800) 935-9935 phone number
    Existing Accounts
    More phone numbers
  3. JPMorgan Chase emails
  4. JPMorgan Chase address
    270 Park Ave., New York, New York, 10017, United States
  5. JPMorgan Chase social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
JPMorgan Chase Category
JPMorgan Chase is ranked 8 among 414 companies in the Banks category