Chennai Online Florists
Reviews and Complaints

I ordered something yesterday for my sister's wedding anniversary seeing your photos and the products I received is the attached ones.

Is this how you send a gift. Is there any similarity between the product that was shown in the picture and what was sent? Your picture shows a weave basket and you have sent the fruits in a cheapo plastic basket .. How cheap it looks and also someone has taken 2 bananas out of those. How cheap it is. I stay in US and always send something for my family and by choosing your service have made biggest mistake. I will never ever order anything again and I will make sure I won't recommend to any of my friends here also to do the same.

So irritating to see people like you cheating the customers for money like this.

On 30th sep 2021 I placed for two flower bouquets online after confirming with the WhatsApp customer service for the possibility for same day delivery. As confirmed they dint deliver the flowers. I tried contacting them but none responded so was forced to cancel online and made alternative.I sent my cancellation request online before their opening time. They fail to check for the request and sent the flowers next day afternoon to the person who is not at home and the left the city.As the she left house already and canceled the order she refused to accept the delayed delivery on phone .The delivery person spoke very rude and left the flowers on the road in front of the house unattended.
Now they denied all a the mistakes made by them and refusing to refund my money.

Guys if you want to make your day memorable pls go with famous online sites like ferns and petals and others. Don't ever try to order something from these guys. They deliver something very local and cheap cakes. I guess they buy it from small bakery shops and make your memorable day very worse.
Attached pics of listed and received. Look at those writings on cake. Piece of [censored]

Order No : PCOF-[protected]
Order Date : 26th July 2017

I ordered a long lasting flower basket with an idol of Lord Ganesha & a birthday card (Customer order details: AFC111-VA, AOCS108, AOC2026) on 26th July 2017 for one of my best friends on her birthday.

In the order, I have clearly stated that the gifts must be delivered on 05th Aug 2017 (i.e. on her birthday) in Chennai. And I kept on calling them every day from 31st July 2017 to 04th Aug 2017 and reminded them that the gifts need to be delivered on 05th Aug 2017. They assured that the gifts would be delivered on time and they said that they would be sending me the tracking number of the courier. But I did not get any information from ChennaiOnlineFlorists Team.

I sent an e-mail on 06th Aug 2017 to them complaining that the gifts were not delivered. On 07th Aug 2017, I requested them to refund the amount paid if the gifts were NOT delivered by 07th Aug 2017.

On 09th Aug 2017, they asked me for another chance and I requested them to deliver the gifts by 12th Aug 2017. I am again disappointed that they did not deliver the gifts by 12th Aug 2017.

I now want ChennaiOnlineFlorists to refund the amount paid to my account by 18th Aug 2017. If the amount is NOT refunded by 18th Aug 2017, I am prepared to file a case in consumer court.

To all friends who are trying to send gifts to your friends & relatives in India, please DO NOT USE the services of ChennaiOnlineFlorists. My sincere advice is that you request one of your friends to buy the gifts and deliver them in person.

STAY AWAY, searched for gifts to send to chennia, a birthday cake, flowers with balloons and a card, the recipient recieved a plain cake no writing on it, no balloons, this is part of the transcript of several complaints with a reason why happy birthday isn't written on the cake and a refund of 50 rupees for the ballons..

You wrote ( 11/29/2016 2:22:02 PM ) :Hi, I have spoken to the recipient, the cake and card has arrived but no balloons? Can you please find out why there was no balloons as I have paid for them also?

ROHIT ( 11/29/2016 10:41:59 PM ) :Dear Customer,

Thank you for contacting our customer support.

This is with reference to the complain received against the subjected order Id.

Please accept our sincere apologies for the inconvenience faced so far. We have already forwarded your complain to relevant department to investigate the issue.

Well get back to you ASAP once we receive an update from the relevant team.

Your co-operation and patience in the interim period will be highly appreciated.

Thanks and Regards,
Rohit
Customer Support Department.
www.chennaionlineflorists.com.

You Wrote ( 11/30/2016 12:58:43 AM ) :Also, there was no happy birthday written on the cake and the ribbon used to wrap the flowers was ripped, not a very good service!
DEBARATI1 ( 11/30/2016 9:29:56 AM ) :Dear Sir/Madam,

Greetings from Us!

We are sorry for the inconveniance caused to you.

Hope to serve you better in near future.

You can also contact us on our 24 hrs customer service no. [protected], [protected], [protected] for further details .

Thank you for visiting our website!

Thanks and Regards
Debarati
Customer care Department
www.chennaionlineflorists.com

You Wrote ( 11/30/2016 2:04:57 PM ) :Is this the reply I expect to get after paying for a service which was not delivered correctly? "sorry for the inconvenience, hope to serve you better in the future"? I only chose your website as it was the first to click on, I expect when I ordered the gifts it arrives with the correct things ordered, in this case it was not, it was my mother s birthday she had a cake without even the words "happy birthday" on it, also no balloons and a ripped ribbon holding the flowers together, I ordered and paid for it so I expect a proper service, if you do not resolve this in some way I will be taking this further, please forward this to the manager not a supervisor.
ROHIT ( 11/30/2016 9:11:00 PM ) :Dear Sir/Madam,

Greetings from us !

This is to inform you that as per your consent your order for (Three air filled colourfull Balloons Qty.->1) has been cancelled.Refund has been submitted to the payment gateway of rupees 50 for the ballons and will be credited in your account within 7 to 10 working days.

You can also contact our 24 hours customer service no. [protected], [protected], [protected] for further details.

Thanks for contacting our Customer Support Department.

Thanks and Regards,
Rohit
Customer Support Department.
www.chennaionlineflorists.com.

You Wrote ( 11/30/2016 8:49:04 PM ) :This is a poor service, Iam sure when you advertise balloons and a cake with happy birthday on it means you will receive that, at no time did it mention happy Birthday may or may not be written on the cake, I will make sure everyone I know does not use your website, I paid over £20 and you could not even guarantee what I paid for the recipient would receive, and as for your nice gesture of 50 rupees it s an absolute disgrace, obviously you are just hoping I will go away, I will take this further.

I then got another email from customer support..

Dear Sir/ Madam,

Thank you for contacting our customer support.

This is with reference to the complain received against the subjected order Id.

Please accept our sincere apologies if you have faced any inconvenience so far. We have already forwarded your complain to relevant department to investigate the issue.

Regarding the writing on the cake, kindly note that some considering the type of the cake, sometime our vendor avoid the writing to avoid the probable damage on the cake.

Hardship caused to you related with this incident is deeply regretted.

We'll get back to you once we receive an update from the relevant team.

Your co-operation and patience in the interim period will be highly appreciated.
Thanks & Regards,
Soumik Roy.
Manager - Customer Support

Absolute rubbish and waste of money, take note of there names and don't use this site, they are based in kolkata not chennia!
I've attached a few photos of what was received

My friend has bad experience with his first order in their service.

The order was supposed to be delivered today by 07:00 which I had clearly mentioned in the instructions. And, when I checked the order status last night, it was mentioned "In Process".
So, trusted that the representatives would make sure that the gift would be delivered on time. But when enquired the order was not delivered, I was so disappointed.

Their customer service representative informed later that the delivery time is 10:30. They didn't mention any timings in their site.

I had a very bad experience with my first order in their service.

The order was supposed to be delivered today by 07:00 which I had clearly mentioned in the instructions. And, when I checked the order status last night, it was mentioned "In Process". So, I trusted that the representatives would make sure that the gift would be delivered on time.  When I called up my sister and got to know that the order was not delivered, I was so disappointed.

You customer service representative informed later that the delivery time is 10:30.

WHICH WORLD ARE THEY LIVING? IT IS NOT LIKE DELIVERING A GROCERY OR A PROVISION ARTICLE, IT IS A BLOODY GIFT!

Specially in India, when the entire workforce starts early in the morning for our work, how do they expect gifts to be delivered at 10 30? As if everyone stays at home the whole day.

They didn't mention any timings in their site. Fine, I respect their policies. But, isn't it their responsibility to revert back to my Instructions(I asked to be delivered at 07 00) that they won't be able to deliver so early? I would have seen another online delivery service.

My sister is pregnant and she is having her birthday today. I had told her that a surprise is on the way at 07:00 and she had waited for more than an hour for that. She cancelled her cab from office too. Just for this. AND THESE GUYS SPOILED IT!

I AM TOTALLY DISAPPOINTED AND THEIR DELIVERY AT 10:30/11:00 DOES NOT MAKE SENSE. THIS WILL BE THE LAST TIME WE WILL EVER USE THEIR SERVICE!

NO ONE SHOULD EVER USE SUCH IRRESPONSIBLE AND SHORT-SIGHTED SERVICE.

This is for chennaionlineflorists:

Don't ever . ever . disappoint people who trust you. It is terribly bad to play with people's emotions.

One more thing, YOUR WEBSITE IS LIKE S*T! CAN'T MAKE HEAD OR TAIL OF ANYTHING AND DON'T EVER THINK OF PROGRESS IN ONLINE BUSINESS UNTIL YOU REVAMP YOUR SITE.

GOD SAVE YOU GUYS!

Strictly avoid chennaionlineflorists.com

I ordered a black forest and they gave a white forest cake of quality worse than a cake made from a platform shop.

And then I ordered cadbury celebration pack, but I got two 10Rs worth diary milk and two 5Rs worth Perk. When I checked with the delivery guy he says that they did not have celebrations pack with them. So if they dont have what we order it is not that they can give anything they have. Atleast they should consider giving something of equivalent amount. It was such an embarassing situation with that filthy cake and 2 chocolates.I paid Rs 1200 for this rotten cake.

Strictly avoid chennaionlineflorists.com

On 3/14/16 I ordered 1kg of assorted dry fruits and 24 roses from Chennai Online Florists. Per their description assorted dry fruits will consist of almonds, pistachios, raisins, cashews and walnuts. What was delivered was approx. 300 gms worth of raisins, with handful of almonds, cashews and one pistachio. No walnuts.
I complained to them same day. They got back to me with a polite email saying the products were premium quality. I reminded them that my complaint was about quantity and not quality.
After 15 days of silence, I probed again. Now they woke up and said they did deliver 1kg worth of dry fruits. No explanation for the delay or how they confirmed.
I am not wasting any more time with Chennai online florists. They have definitely lost me and my friends as customers. I am making this complaint to prevent others from making the same mistake. Please beware!

Placed an order to surprise my bf on valentines day and ordered for same day delivery.

Order number: [protected]

It was not delivered on time.Noone is picking the nnumber that was given in website or it is switched off most of the time

No.1 fraud.Why do you start a online portal and cheat the cutomers and looting their money.

Please shut down your website and beg on the streets.

Fraud

They CHEAT.. LIE... be RUDE... and they are DUMB...

I'm from Australia and I ordered 2 fruit basket for the mothers day ( 11/may/2014) and before placing the order I checked with the customer service if they can deliver on mother's day.. they said they can do it.. So I placed the order..

it was not delivered till the 13th.. so i called them asked the status.. i even spoke to a manger.. he said he is going to personally take care of this and ensure it is deliver.".

Today is 15th.. still not delivered.. I called them and asked why it is still not delivered..

Here is the best part. That agent was sooooo rude and I asked him you talk as if everything your company did was correct and you didnt even appologize ones.. For that he said " why should I say sorry"...

I willl never ever order with this site... My aim is to put this review in every possible site and use twitter and facebook everything.. so that everyone see this when they google for this site...

Company is running a fraud site, which is taking money from the people and do not deliver any products.
its a fraud site.

i have paid for the cakes and flower and they did not deliver a single thing at the address...thir mentioned phone is also a wrong one . this site should be blocked by the goverment immediately.

how do goverment allow these sites to operate.

Stop entering this site even, this idiots took 58$ from me for delivery of cake for my mom's birthday. They didn't delivery and won't return my 58$ either.

I called all the fraud numbers they have posted, no idiot is picking the phone.
[protected], [protected], [protected]

I emailed all the fake id they have no response.
[protected]@ccavenue.com,
[protected]@ccavenue.com,
[protected]@rightflorist.co.in,
[protected]@rightflorist.in

Stay away from this online beggars.

My order number was COF-[protected]. I ordered a 12 gerberas flowers with a vase, adyar anandha bhavan milk cake 500 gms and one big anniversary greeting card. But they delivered some flower bouquet without a vase, srivari assorted sweets (very old stock), and on very small greeting card ( which is actually part of bouquet). When I called customer service, he said he will deliver the vase separately and replace the sweets, but it didn't happen at all and it has been a week. These people are total fraud. They give it out to agents in different cities and agents don't follow what is in the order. Total cheats. I have ordered two times before and the same was the case both the times. My order number for the last order was CSD-[protected] and HCOF-[protected]. Incomplete and substandard products. DON'T GO FOR ANY ONLINE GIFTING TO INDIA. BETTER ASK YOUR FRIENDS TO BUY AND SEND IT TO THEM OR DELIVER IT TO THEM IN PERSON. THIS IS MY SINCERE ADVICE.

I ordered a flower delivery for my dear one's birthday one week back in their website (http://www.chennaionlineflorists.com/). I got an order number in my mail id as soon as the payment was made.
The day before the delivery, I tried calling up the contact number given on the website to ensure that the flower delivery will take place on time. Not only did they pick up the phone call on that day, but they kept the phone ringign through out the next 2 days without answering and no need to say, the flowers didnt get delivered on the mentioned day.
I logged in a complaint on their wesite asking reasons for such a shoddy irresponsible behaviour and no reply for that as well..I just lost my money and more importantly a surprise that I had planned for my dear one on her bday. The best part is that the website boasts of even same day delivery in the city to which I made the order.
If at all anybody is planning to send flowers or gifts or anything of that sort to your freinds, please never use this florist. At least try calling them before you place the order and then you will realise that the phone never gets picked up and its a cheating business. Bloody ###s (sorry for this, but i really need to tell them that..and no way as they dont pick up the phone ever)

I have been pleased customer with your OnlineFlorists for the past few years. On my recent order to deliver fruits to Chennai, I received poor service that I felt I should bring to your attention.
I ordered 2kg Fresh fruits basket to be delivered to my mom on Mothers day (09th May 2010). But they have delivered today 10th May 2010 approximately by 18:00 hrs. The delivery boy gave some junk reasons for being late. I ordered for 2 kgs fruits but the fruits were not even 1 kg and most of the fruits are spoiled.
This is the not the first time. One year back, i have ordered some fruits, cake to be delivered to Hyderabad. I got the same response and surprisingly the order got delivered after 2 days.
I was extremely disappointed with the service I received today.
A lot of my friends living abroad have complained about the server of the chennaionlineflorists / hyderabadonlineflorists.
If you would please address this issue with your customer service executives, we would greatly appreciate it.
Thank you for your cooperation in this matter.

I ordered a nice combo gift for my wife for this valentine. They put guaranteed delivery on same day and delivered just half the gift. It was not as expected as well. 50 dutch red roses were just a bunch of roses without any proper bouquet packaging. Not worth the 28 $. The cake was not delivered. But the status message shows as if everything was delivered. For 3 days nobody could reach them over email or phone. And after that I sent a complaint mail for refund. They replied back stating they will send the cake now. After 5 days. But still I havent received the cake. Please dont shop with www.chennaionlineflorists.com