Christian Brothers Moving and Storage
Reviews and Complaints

My family and I have moved quite a few times to find our forever home. We have paid multiple movers along the process. We went through many companies for quotes and comparison and thought we would give Christian Brothers a try as they did come highly recommended.

I will say the movers themselves were very nice, and I had thought originally had everything how it needed to be. We were temporarily moving from a house to an apartment until our new house is done being built. We had things separated into piles, what was going into the apartment and then storage. There were six to seven boxes that were not put in the apartment and unfortunately were packed away somewhere in the garage (storage). Not a huge deal, however frustrating because there were some clothing, food, dishes, and other items that are necessary for living that now have to be purchased, when not needed to be.

Now if that was the only issue it's obviously something that can be looked past. I was given multiple stories from when the truck left to head to our old house. The person that answered the phone when I called to see if the truck was going to be there any time soon, I was told they left at 8 am. However, when I asked the guys they said no, they left at 7:30. They got to my house at 9:45. Two hours and fifteen minutes from Englewood to Peyton seems a little extreme, and then two hours and fifteen minutes from Peyton to the undisclosed location, and then forty-five minutes to get back to their spot in Englewood from the undisclosed location.

Also, there was damage to the door jams from not covering with padding like the other companies have all done. I will say they asked for pictures of the door jams. However, nothing else seemed to be an issue for them. It's not a big deal that I need to purchase new items that didn't need to be replaced, nor was the time addressed to a satisfactory manner. I was told half an hour would be taken off but for their stopping for lunch, but they didn't go out of their way. I calculate a total of five hours and fifteen minutes, so take off a half-hour adjustment that is four hours and forty-five minutes.

Our experience with Christian Brothers Moving was fantastic! The team members were very polite, respectful, and professional throughout the entire three days of my mom's move. This was our first experience with a moving company, and I was very impressed with how these young men worked so diligently to keep all my mom's belongings safe. They all worked together so well. I couldn't believe how quickly they boxed everything up, loaded, and unloaded the truck. They were also very accommodating when we asked them to do anything. Before they left on the last day, they made sure all the heavy boxes and furniture were where we wanted them and happily moved them if they weren't. I'd 100% recommend Christian Brothers Moving to anyone and will use them myself if the need to move ever arises. I'll definitely ask for the same crew!

The Christian Brothers crew did a very good job of moving for me. The team members were so fast but careful with my things. They were very polite and helpful. They made sure we were happy when they left. They placed everything where we wanted it. I would recommend them to anyone.

We are so grateful for the excellent experience with the team. They were polite, professional, and proficient. The move was very smooth, thanks to their wonderful support.

Our move went great. At first, they didn't think they could get it all in one trip, but ultimately it worked out. Tachis and his team were great; they were extra careful with everything and very professional. They got all of our boxes set up where we asked and reassembled the furniture. They arrived promptly at 9 am and moved us from a spacious house and garage from our previous location up to our new home and were done by 7 pm. I would recommend them to anyone.

Amazing team, so happy I hired them! Thank you so much!

Tachis was the driver for our cross country move and arrived at our new house the same day (Wednesday, 3/9) we did, which was a day before the scheduled unload. We trusted him so much from dealing with him when he loaded the truck, that we had him sleep inside our new house at the final location, albeit on an air mattress, but at least inside and not in his truck. Unfortunately, the crew that was scheduled to help him unload on Thursday did not show up. He unloaded the entire truck by himself. We were totally amazed that he was able to handle it all by himself and in a very timely manner. He was very careful and handled everything with extreme care. We are impressed with his professionalism and would highly recommend him.

If you want a great interstate moving experience, hire this company. Nothing they advertised or told us was an exaggeration. Our 900 mile move went flawlessly.

I gave an outstanding review earlier because of customer service during contract and great hardworking movers. We opted to keep our items for 2 1/2 months in their storage, which turned out to be a large warehouse. Upon move-in, there were several items that didn't belong to us, which we gave back to them and numerous damaged and missing items. Per their request, I completed the ComplaintsBoard.com review upon delivery of items, prior to viewing damage and missing items. Total claim to their insurance company was $2800 but they only offered $52. Christian Brothers gave us $200 toward our deductible. Warning: If you choose to use them, make sure you have your own insurance coverage!

Movers Beware! CBM are terrible to work with. I wish I would have read the reviews, you can tell by their answers that they are just full of excuses and don't take responsibility for anything, which is what happened to us. Their movers were smoking marijuana on the job, and worse, driving their truck around town while high. I did talk to a manager about this and not surprisingly the movers denied this, but we not only saw it, but smelled it. The day of the move I was not able to get a hold of anyone at the office to complain. We moved on the saturday of memorial day weekend so I was only able to get a hold of someone that tuesday, we had to be out of our house by wednesday. I imagine that because they were under the influence they did not do a good job and were not able to properly load the truck. Or, they just didn't feel like loading anymore because they left all of the hard things to move at our old place. This includes our rugs, ALL of the tvs, a full closet of boxes, artwork, plants, lounge chairs, lamps and all the glass pieces that go on side tables (which they did not even bother to wrap). When I told the manager this she told me that the foreman said that he did a "walk through" with my husband and all that was left were "small fragile items" that my husband said he would take. This is not exactly true, those were indeed there, and my husband took them with no issue (in one trip in our car), the problem was everything else that was left- which I sent pictures of to the manager. No acknowledgement. They do a complete inventory beforehand to get the quote (like most companies do, this takes a long time as they go through piece by piece of what needs to be moved) and based on that inventory they send you a quote with number of movers they think you need and the truck which everything should fit in. They confirmed we would have 4 movers, this was confirmed the day BEFORE the move. On the day of the move only 3 showed up, which conveniently meant it took them 10 hours to move vs the 8 they quoted us, and even though the price per hour is less for 3 movers it still comes out to more money because of course it takes them longer. At no point when they were finished moving did they offer to go back and get the things that they left behind. My husband spent two days taking carload after carload over to our new place. We had to hire someone to help him as he was not able to do it alone. I spoke with Sabrina, the manager there on tuesday (2 days after the move) and told her that we HAD to be out of our house by wednesday and we needed help moving the things he couldn't. She did not find us anyone that day, only on wednesday at 2pm did she send 2 guys over to help only because I kept calling back insisting that we needed help. At this point ALL that was left were the lounge chairs and we only needed help because they didn't fit it our car. We barely made the deadline to get out of our place. To add insult to injury they also : - said they built our bed (as they were supposed to) only for us to discover on our first night sleeping there that they in fact did not, out of 8 screws that needed to be screwed in only 4 were actually in, 2 were half way, one was completely out left in a drawers and one was completely missing (and still is). I TOLD THE MANAGER THIS- it was not even acknowledged. - they left two barstools on the lawn in front of the building we moved from outside in the rain all night- also not acknowledged by the manager - they lost a dolly that belonged to the box company we rented boxes from- the manager did acknowledge this and we are still waiting for them to reimburse us what we paid for the replacement - they cracked a buffet, left a huge scratch on the floor of our old place and broke a mirrored nightstand So disappointed!

Our experience was horrible! Did not move everything and lost and damaged several items! Boxes of belongings were lost! Furniture had many many scratches and dents! One couch was dropped and the entire back was destroyed! One 55" led crystal display TV was dropped and shattered! Entire set of dishes sat on their loading dock for weeks before being found! Now because of our bad review they refuse to do Send them to us! 16' extension ladder dissappeard! 6' folding table dissappeard! Our settlement check of $207.00 is being held because we gave them bad reviews! I am beyond myself! We were lead to believe this was a "Christian company"! Many promises and many lies! Such a horrible response on the phone today, 2/1! Please do not use this company!

We had Christian Brothers move us out of the home we sold and we had a 3 week delay before we could move into our new home. Both moves went smoothly and the crews were very friendly and efficient. We highly recommend them

Bob and mark were amazing! Great job and would love them back!