Agarwal Packers & Movers
Reviews and Complaints

I booked APML service for shifting within Pune (CFR No. CFRPUN232405867/1). I cancelled the booking 4 days in advance due to personal reason. I was thus eligible for 100% refund.

At that time, I was told refund would be credited in 15 to 20 days. However, it's almost 40 days now. Even after a host of mails and calls to APML, the amount has not been credited yet. Doesn't look like it'll ever happen in future.

In summary, I'll advise every Pune resident not to opt for APML. There are many reliable and professional packer and mover services available in Pune.

Dear sir/mam, this is to inform you that my car was thrashed at merrut (up) by your company truck number dl 1m 7954 on 15/09/21 and my car was damaged so much, this mishappening was taken place, when my car was stopped in traffic, I m messaging u to take some action or give me money for repair of my car, otherwise I will take legal action, your company is very reputed so I didnt argue with your driver and sending u email... Kindly revert me back regarding this matter... My mob no. Is [protected]...
Thanks..

Bike and Activa both got dented with paint on that part also destroyed, Multiple scratches on bike and scooty, Front wheel mudguard of bike broken and Digital meter of bike stooped working, Pooja mandir glass breakage, Kitchen plastic new Tupperware plastic box broken, and crockery cups broken.
My goods delivered on 19/11/2019 in Banglore but still no action was taken.

I had booked for transportation of my car from Kanpur to Raipur (GCKNP192000339). I received a quote for 18000/- for the same on 18th August 2019. I handed over the car on 26th August 2019 to a field agent in Kanpur. The Car was stationed at Kanpur until 8th september, 2019 during which it ran for 100km. But when I contacted Kanpur office on 29th August 2019, one Mr. Sandeep Prakash told me the car is on the way. He told me he will let me know the exact position after confirming. After repeated calls l to different APML numbers, I was able to trace out that Car was stationed in Kanpur and they would tell me when the car will be delivered to me. Then on 8th September 2019 I was told by on Ms Geeta Sharma PA to Vijay Dixit(apparently delivery in-charge of APML) that car will reach Gurgaon on 8th night and will be sent to Nagpur on 9th, and I should be receiving it by 12th Sept, 2019. Again nothing happened all the while I was trying to contact delivery dept on a daily basis. Finally the car took almost 6 days to reach from Nagpur to Raipur(distance of just over 280km). The car was received in damaged condition. It was driven for 190 Km for a distance of 800km between Kanpur to Raipur. There were two new scratches on the left side doors. The right wheen covers were dented. The car cabin was awfully filthy with dirt and mud all over. I sent the images of the car damages to the claims dept immediately on receipt of the car on 16th Sept. Until now they are examining the images and have not responded. I recommend no one should use APML which is perhaps one of most unprofessional packers and movers company in the market. They don't any transportation arm. They basically work as aggregators and outsource transportation. Tracking of consignment does not work.

My consignment GCPUN192002456 was booked from Pune to Patna on 4th July, 2019 . All payments were done upfront. Apart from the payment, the picking up team also demanded extortion money (mathari charge)500+200=700, when I said I went pay anything extra, they intimidated with harming my goods and me. They even said that they won't load the goods if extortion money and tips are not given to them.
Even after paying hefty moving and packing charges+extortion money+tips, the goods have yet been not delivered since last 17 days. I am travelling to UK and my family is waiting for the consignment goods from last 18-19 days. There were many important and urgent articles which were to be delivered, . They claim they are listed in Limca book of records for their such 'pathetic services.
I am consulting my lawyer for to file legal case against agarwalpackers.com for failure to deliver timely services, irresponsible customer service and mental torture and harassment.

HI, this Shlau lives in Noida, I moved from Nehru Place, Delhi to Noida. I hired Agarwal Packers and Movers for my household shifting and they recommended by one of my patients. I called them and their executive came to my home and gave me quote for relocation and all service tax were included on that quote. They came on scheduled time and packed all items very carefully and managed things beautifully. All process was very decent from packing to loading belongings into trucks. But When they unload sofa one leg was broken and I called their customer executive and they said to me that your all damages will be solved within 7 days. And they resolved my issue within 7 days.

HI, this Dr. Neha Gupta lives in Noida Sector 23, I moved from Lajpat Nagar, Delhi to Noida on December 22, 2017. I hired Agarwal packers and Movers for my household shifting and they recommended by one of my patient. I called them and their executive came to my home and gave me quote for relocation and all service tax were included on that quote. They came on scheduled time and packed all items very carefully and managed things beautifully. All process was very decent from packing to loading belongings into trucks. But When they unload sofa one leg was broken and I called their customer executive and they said to me that your all damages will be solve within 15 days. And they resolved my issue within 15 days.

WIGNPUN114704 : Broken Goods (Sofa and Bed) during packaging and transit
I have booked APML for transferring my Goods from Pune to Nashik on 15th July 17. Which Reached Nashik on 16th July. During packaging of Bed one person pulled heavy bed without opening bolts and it caused broken bed and then he started arguing that it was already broken and none of his fault. Though Supervisor wrote it on Consignment note that it needs to be fixed at Nashik but no one entertained that problem at nashik and told people will themselves contact us(which never happened even after 3 days).

During Transit my Sofa's leg is also broken and damaged, for which staff gave the same explanation, people will contact us.

I have contacted Mr Kishan Ram ([protected]), Nashik in charge. He told that he will get back with details but now even after multiple calls he is not picking my call.

Since 3 days at least i have called customer care or relevent person more than 30 times, still i don't have any resolution or any responsible person, who will handle these issues.

Why such hefty charges are levied for insurance if APML can't take care of goods transportation?

Thanks
Anand Kishor Singh
[protected]

Sir, I had shifted my household goods from Chennai to Trivandrum. While quoting the freight and other charges it was indicated that packing, unpacking, Loading &Unloading charges are included in the total estimate. However, on arrival of the goods I was told that the unloading has to be done by me and only the unpacking will be done by the agency.

As a result I had to pay Rs.5000/- to the local labourers for unloading my house hold goods.

The extra cost borne by me should be reimbursed to me.

I have taken Chapp Van service from Agarwal Packers Movers for shifting of my household goods and Car together directly to Siliguri, WB from Ghaziabad, UP on 29-04-2017 under GC No. 4547561.

As per their terms and conditions the Chapp Van will reach directly to Siliguri wirhin 5-6 days, I paid full amount in advance of Rs.100014/-

I moved from Ghaziabad from 30th April 2017 and staying in hotel with my family (self, wife, two childrens 9 years and 1 year) and waiting for our household goods and car. Everyday we are paying to hotel approx Rs.5500/-; now I have decided to leave the hotel due to financial condition and moving to rented house without anything.

Everyday I am calling to their Ghaziabad office and Head office Secunderbad but nobady giving me actual details now most of officials are not picking up my calls. I tried to speak with Mr. Sanjay Agarwal, one of director of the Company but unable to reach. Further I contacted their Kolkata office as I came to know from Ghaziabad that 52 cases of other materials are loaded in the same vehical and moved to Kolkata instead of Siliguri; therefore Chepp Van is moving to Kolkata for unloading thereafter delivery will be given to me at Siliguri.

Sir, everyday many citizens are facing same problem on relocation in this Country because service providers are taking undue advantage of the people. Being a citizen of India i would request to take serious action against such fraudulent company/ service. We are completely helpless and hopeless and victimized. Please help us so that we can get our household goods and Cars at the earliest.

Details of service provider -
M/s. Agarwal Packer Movers, DRS Group
www.agarwalpackers.in

I had to make a shift from Bhopal to Ahmedabad along with my entire household goods. After searching online I finally chose Agarwal moving company. During the moving process, I saw that the staffs were not handling my goods carefully and the packaging was not up to the mark. The goods were not loaded carefully in the carrier and my belongings were not intact after the delivery at the destination point. After some argument and digging more information about the company, I got to know that it was a fake company who were using the original Agarwal’s name for their benefit. I request the original Agarwal Packers and Movers to take some serious action against such fraud companies.

hi all please think twice if you want to get the services from agarwal packers and movers..i have seen reviews and later came to kno tat the reviews where written by aragwal staffs only and i ended up takin there service.
my self mahesh kumar and my consignment number was WIGHTDRM002543 PAYED 32000 INR FOR THE TRANFER
i booked to move my house holds from trivandrum kerala to thane on april 17. i received the hh on the very next week in thane and was very surprised to see
the dressing table completly broken
steel almirah totally dented
my brand new wrought iron sofa broken in the middle, family cot bed dented
i asked this to the delivery man and he took the photos and told i will get the full claim amount i had to say ok as no other choice. the very next day i called the office and asked about the claim. the mumbai office told we wil sent a carpenter to fix and then i asked how do u fix the iron dents, they said they wil get back with the claim procedure. a week later i called again and then they gave another number saying we have still not received any photo of the damaged items, when i asked about the photo tat delivery guy took he said there are more than 200 delivery man and its not there head ache. my parents went to the kerala office(trivandrum) and they said u go legally(how disgusting) inspite of them demanding an extra 4000 rs for the consignment . and they never issued a bill for the extra money and said u wil get the bill by mail on the next day morning which i never. when i contaced the customer care thru mail no reply.
I DO KNO ABOUT THERE SERVICES BUT DUE TO SOME UNETHICAL STAFF AND NOT TO WORRY CO WORKERS IS MAKING THIS BRAND NAME VANISH
SO IF ANY ONE HAS SIMILAR EXP PLZ PUT UP THERE SUPPORT TO STAND AGAINST THEM
i kno they have dedicated staff to put good reviews in this thread
MANY OTHER MOVERS DEMANDED 30 % LESS AMOUNT STILL I WENT WITH THIS BRAND SAYING YOU WILL GET INSURANCE FOR DAMAGE
I AM SURE THAT ALONG WITH THAT UNBILLED AMONT THE CLAIMED AMOUNT HAS ALSO BEEN TAKEN BY THE STAFF. I AM NOT ATTACHING ANY STAFFS NAMES FOR NOW BUT IF NO ACTION IS TAKEN WILL POST ALL THERE NAMES AND NUMBERS

SO PLEASE THINK TWICE IF YOU WANT TO MOVE YOUR SACRGO SAFELY
MAHESH KUMAR
[protected]

Worst service experience with Agarwal Packers. I had given my car for transfer from Gurgaon to Bangalore to Agarwal Packers and Movers on 29th of October on their commitment of making it reach in 7-8 days. It has been 19 days and my car still hasn't been delivered to me. On top of that, nobody from Agarwal Packers has had the courtesy to inform me about the present status. I have to call customer care every 2nd day myself. The call connects after attempting atleast 10-12 times and even then to get an unsatisfactory response and false commitments. I had written a feedback on their website as well but still got no response. The experience has been pathetic. Their service is completely unprofessional. Their response shows that they do not care about their customers at all. I don't understand why they charge a premium over other transporters. Will never use the services of Agarwal Packers and Movers again.

I called to the company www.agarwalpackers.com. And we agreed that they would arrive and help me to move my stuff. I paid the deposit and the car arrived and it was too small for all my stuff. But I warned these guys about the quantity of my stuff. They didn’t listen to the customers and did everything what they thought to be appropriate. I won’t advise other people to deal with them.

This is complaint against ‘New Agarwal Packers and Movers’ who have cheated on me for my package and now they are not responding to me in any ways. He said he belongs to Agarwal Packers and Movers and they have been separated hence name says New Agarwal Packers and movers
Contact Person- Manoj
Mobile number- [protected], [protected]
Office –Sanpada, Navi Mumbai
I had posted my need on Sulekha and had received call from them. First of all they did not come with any truck or loader and just came by Auto without proper packaging material. I should have understood there itself that something is not going right. He said he will do temporary packng here and then will pack it in final box after reaching office and my mistake that I believed on that story.
I had given two cartons for moving to Kanpur from Mumbai on 3rd of November- 1 carton is having recently purchased AC and another is with my study books. I had made whole payment of Rs 5000 in advance. I was told that it will be delivered in maximum 4-5 days and they promised that they will provide me the tracking number on 3rd November itself so that I can track my package. When I did not receive any tracking number until 4 days, I started calling them but he was ignoring all my calls.
I have to call from new number to get catch hold of him all the time but he picks up and immediately hang up saying he will call me back in 10 mins with update and then no call as expectation. I have called around 80 times in last 20 days. It’s getting almost a month.
This is complete mental and monetary torture to me. Also it is wasting lot of time in following up for my package
I am too much worried about my package as that AC is very new (around 6-7 months old) and books are precious for my exam preparations which are due next month. I can estimate loss on AC (purchase price- Rs 20, 000) but books are the collections for my exams from last 6 years of career which I cannot afford to lose it in anyway.
Please help me in getting my package as soon as possible and charge them for harassing customer like this and advice other customers not to do business with them ever. They are big cheaters.
I don’t understand how Sulekha is allowing such vendors to contact customers. These vendors are no even searchable on Sulekha website.

Shipped electronic items and household items from Mumbai India to Malaysia. Included TV and other things. On arrival in Malaysia a few tiems were damaged nd the TV was not working at all. I called up and enquired about the insurance for the TV. They informed that the TV cannot be covered under insurance since it has no external damage. I said the TV is not working and what worst damage can there be other than this. The manager insisted that he cannot help and nothing can be done. I called up other managers as well and received the same response. This is the worst possible thing that can happen to anyone. SInce i was here in Malaysia i can do only so much. I have to bear the cost for the TV repairs. Not a good service from Agarwal, in fact worst. This is literally cheating of the customers. They take insurance while shipping but dont cover anything if the goods are damaged.

I booked household goods vide consignment no-683722 dated-07/07/2011 with agarwal packers & movers ltd, east delhi area office, for shifting from delhi to kolkata, but on 13/07/2011 part items were delivered and the company did not deliver 3 packets vide sl no 13, 36 & 37 having recorded insured value of rs 16000/= as against total insured value of rs 100000/= for 39 packets and replacement value of three packets of rs 1.50 lac approx.. But till date, the company has neither arranged delivery of missing three packets nor has arranged payment of value of goods inspite of regular sms/phone call/e-mail to them. Now, no body is responding & taking care of the matter. This is not at all acceptable.-sender-asok nath chattopadhyay, 4/6-c, gopal mishra road, behala, kolkata-700034.

I had sent my 4 wheeler - Opel Astra along with my household items on 24th may through Agarwal Packers and movers DRS group. The car has not reached home and the consigned no. is (CG- 4138042) and been sent from Pune to Bangalore. Mr. Ramniwas Sharma ( [protected]) had surveyed the goods of mine in Pune. Till today I have not received the Car.

We were asked to follow it up with Mr. Hava Singh - Bangalore( [protected]) and OP Sharma (Go-down in charge) . Initially the response was there was no driver and there was no diesel etc We were asking for the go-down and main branch address and carrier details. We were not given the details even after 10 days follow-up and their regular response "I WILL GET BACK TO YOU IN 10 MINUTES" which never happened. After a harsh discussion with them, we got the address and visited the go-down.

We were shocked to see the car condition – the complete electrical system was removed. The Audio set is stolen. The car is damaged at the rear end. When we asked the go-down in charge, we were asked to contact main office, Bangalore. We got Mr. Kumar ([protected]) no and when we reached out, it was diverted to Administrative officer. She said that the operation team would contact us in 10 minutes. We got a call from Mr. Raghu (+[protected]) saying he would update us on the same before 5'o clock. Now it is been 7 days we approached him. He has the standard answer again "I WILL GET BACK TO YOU IN 10 MINUTES". For him every time we call, we need to repeat our case. Losing hope on this guy, we tried again Mr. Kumar and got the same answer "I WILL GET BACK TO YOU IN 10 MINUTES". It is 18 days since we sent our Car and there is no response on our calls and the car is also not delivered.

It is really shocking about Agarwal's service which is supposed to be No.1 as per the ratings. Though it was expensive in the market, I had chosen Agarwal because of the name.

Fortunately, we have taken the pictures of Ramniwas Sharma and the group who had packed our goods. I am going to lodge FIR against them. Can anyone suggest me the procedure and days it would take for me to win this in consumer court?

Two months back, I shifted my household items from Bangalore to Chennai thru Agarwal Packers& Movers. As I had many fragile items, I wanted to entrust the job to some reliable people. I chose Agarwal, as they were supposed to be the "best"! And soon I could realize that it was the greatest blunder I had ever done! They initially impressed me with their "manner of talking and packing things" (Anybody will as they carry wooden & plastic boxes to suit their customer's needs! ) and promised to deliver it on time.

However, it was late night when I received my things, with lots of excuses for delay. And to my shock, most of the crockery and glass panes of my TV trolley were completely broken! And one item had completely gone missing. When contacted, I got the casual reply that I should lodge a complaint and claim for insurance .And that they will search for my lost item.

(As though this is not the first time this is happening and I'm not the first person having such experience!). And unfortunately, that's the fact, I'm not the first person! Now I understand there are so many people like me who had the same bad experience with Agarwal packers. So its my sincere advice to people that DON'T ever go for AGARWAL PACKERS.

I dont know where to start from.:
1. They charge a huge premium
2. They broke lot of my household items including my brand new fridge which I had bought only a month befor shifting and my expensive decorative items and my child's motorised bike and car which no one can properly fix in pune.
3. I had also got my car (swift) transported. They requirement at the time was half tank full. And at the time of delivery part from being all dirty and no petrol, it had been driven 125 odd kms.
4. Negligence in the attitude and audicity
5. The truck driver and the guy who drove my car to my door step on questioning the condition of my stuff tell me towrite an email and dont ask me reply. But are fighting for tip with me
6. Their supervisor who after 100th phone comes to inspect carrying ' only this much' attitude, offers rs 1500 for all the destruction. And on debating the concern tells me either take it or leave it.
All this attitude is coz no one in the company listen to the customers and thats why all these employees take advantage of the situation... Lets all bycott this company