Tower Moving Systems
Reviews and Complaints

I am totly satisfide with the service. I do recomend and will continue to refer Tower Moving to all my friends.

I can't even begin to explain how incredible my experience was with this company. They showed up early, and they had everything they needed. All the tools and equipment were clean and organized. *** and *** worked together like a well-oiled machine, and they didn't even leave a scratch on my massive furniture. This was seriously the best moving experience I've ever had!

Very punctual. They planned out the move well. They are serious about their work. They are very professional during the process. They took great care of my delicate things and maintained a very positive attitude towards all my requests. I highly recommend them. Pricing is very competitive and you get a wonderful service. No doubt about it. - Frank M

Relocating my daughter's family was nearly double the quoted price ($2,425.50 Vs $4,736.90). She moved on 27 Feb 22. I wrote to the Customer Service Manager detailing the issue with 11 supporting documents. The attachments are too large to include here, but the letter addresses each one. No response from the manager yet. I consulted a local lawyer who advised that this is a contractual matter. They suggested seeking legal counsel in the moving company's location or filing in Small Claims court. Both options are costly and inconvenient. I'm seeking the difference between the quoted and charged amounts, as detailed in my letter. I suspect Tower Moving Systems provided a low initial estimate to secure the contract, allowing the contractor to overcharge, knowing the difficulty and expense of contesting it.

I hired Tower Moving Systems LLC for a local move. Initially, they provided a quote, but later revised it just before the move. They promised I'd pay only for used space, suggesting overestimation is better than underestimation. They requested an extra deposit. On moving day, they demanded an additional 3K, insisting on full payment regardless of space used, and wanted immediate cash. I refused, citing our agreement. They then agreed to payment upon delivery. However, after the driver left, they demanded $1500 via Zelle, threatening to offload my items. Without Zelle, they dumped the belongings, which my daughter found behind a gas station after extensive searching. They had already taken $1700 in deposits and attempted to extort another 3K. Their practices are deceptive, not honoring verbal agreements and coercing clients into paying the full quoted amount after loading, contrary to initial promises.

On 5/25/2022, we made a deal with Tower Moving and gave them $850 as a deposit. They said they would pick up our things on either 6/1/2022 or 6/2/2022. But then they told us they couldn't do it until 6/8/2022 or 6/9/2022. So, we signed a new agreement and paid them an extra $520 on 6/08/2022. But the day came and went, and they didn't pick up our stuff. We called them many times over the next week and a half. Finally, on 06/17/2022, they picked up our stuff. They promised us a partial refund or discount for the trouble and breaking the contract date, but we never got it. That's also when we found out that even though they said they were a carrier, they were actually a broker. They had given our job to Atlantis *** Lines, who told us we had to go through Tower Moving for the refund because what we paid them had nothing to do with Atlantis. We tried to call Tower Moving about this, but the number was disconnected. We want someone from Tower Moving to contact us and actually give us the refund they promised. Plus, we still haven't gotten our stuff from Atlantis *** Lines, and we can't reach anyone there either. If they don't fix that soon, we'll file a separate complaint against them.

Tower Moving Systems reached out after I sought moving quotes online. They called post-inquiry, I detailed my move, but they skimmed over household specifics. On 8/25/2022, they quoted $2750, omitting insurance details, which is weight-based, not value-based, risking low compensation for damage. They required a $750 deposit, which seemed standard. However, a 3-day delay for a follow-up call was the first red flag. The new estimate was for 460 cubic feet, not 200, without a home visit to assess. An additional $1,888 deposit was requested without a final cost, escalating the initial quote to $6738, signaling the second red flag. Further details are in my uploaded document.

I contracted Tower Moving Systems LLC for relocating my sister's belongings across states. We paid a $1200 deposit. On August 12, they added $150 for extra items. They promised to confirm pickup shortly before the move. I requested August 16, which they initially confirmed. On August 14, I called to reconfirm. They sent a revised contract for August 16. On August 15, they informed me of a delay, offering Thursday or Friday instead. Faced with postponement or cancellation, I chose to cancel on August 16 and was assured a refund. Shortly after, they backtracked, offering a truck and trying to undercut rental prices. I stood by the cancellation. Later, they emailed, refusing to refund the $1200, citing a missed cancellation window. They returned the $150 but not the initial deposit. Despite follow-ups, the senior consultant didn't return the rest. This ordeal forced us to drive ourselves, seeking only our rightful $1200 refund.