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CB Banks Citizens Bank Checking account overdraft fee for a neg $5.00
Citizens Bank

Citizens Bank review: Checking account overdraft fee for a neg $5.00

S
Author of the review
5:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I am writing to file a complaint about the poor customer service I received.

I called citizen bank on September 4th to make a deposit into my checking account due to a low balance I was told I had to reach out to my bank where the transfer was coming from. I finally made a deposit into my citizen account to later realizing I made a deposit Into my credit card on 9/4/23 instead of the correct account. my intentions were to deposit into my checking account # [protected] Usually I have a direct deposit due to an injury I have been out of work unable to make it to a branch . on 09/06/23 when I realized my citizen checking account was in a negative status I called the branch,Explaining to the customer service rep on 09/07/23 about the confusion and the fee of $35.00 . the customer service rep explained due to a one time courtesy in the past that I was not eligible for a fee reversal. I explained that 08/10/ 2023 the branch computers were down and I could no deposit any monies into my account and a transaction posted and I should not be liable due to the system being down and I should be able to dispute the fee made on 09/06/23. I informed the rep that this is poor customer service , and I would like to close my account, the rep said ok and closed my account

Desired outcome: refund of $35.00 overdraft fee for being in a negative of $5.

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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
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    Checking and Savings Accounts
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    Checking and Savings Accounts
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    Existing Home Loan
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    New Mortgage Applications
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    Existing Mortgage Customers
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    Credit Card Applications
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    Credit Cards
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    Existing Business Banking Customers
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    New Customers
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  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 414 companies in the Banks category
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