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Citizens Bank

Citizens Bank review: Citizens online banking

T
Author of the review
1:47 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

4th time this year Citizen Bank has had their online and mobile serviced shut down over "planned system maintenance". being disabled it is very iimnportant for me to verify my SSI check was deposited before i can buy groceries and medicine. i called citizens mobile banking customer service after 14 hours of their online/mobile system being down [protected]). i asked to speak with a supervisor, waited over 25 minutes. Daniel asnwered. would not give me an employee I number, but dod identify herself as a supervisor, from team #2 based out of pittsburgh. Daniel was short with me, threatened me and hung up the phone on me after 34 minutes.

there was no warning they were going to be doing scheduled maintenence, in fact i logged on several times after 10pm as i NEEDED to get my account balance. when this downtime started approaching midnight, there was no message about scheduled maintenence either, just said cannot log on at this time, please try again later. i am, or was a customer of Citizens Bank for over 55 years (Mellon Bank, Eaton Road Branch)

Desired outcome: at this point, i will not talk to anyone from Citizens, as they cannot handle their IT issues or Customer service issues. i expect a written appology, from an administrator, as well as an explaination on how they are going to prevent this

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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
    +1 (877) 360-2472
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    Checking and Savings Accounts
    +1 (800) 922-9999
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    Checking and Savings Accounts
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    Student Loan Applications
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    +1 (866) 259-3767
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    Student Loans
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    Education Refinance Loan Applications
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    Education Refinance Loans
    +1 (800) 340-5626
    +1 (800) 340-5626
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    Application for a New Home Loan
    +1 (800) 999-0216
    +1 (800) 999-0216
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    Existing Home Loan
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    New Mortgage Applications
    +1 (800) 234-6002
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    Existing Mortgage Customers
    +1 (888) 333-5145
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    Credit Card Applications
    +1 (800) 684-2222
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    Credit Cards
    +1 (888) 333-0246
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    Personal Loan Applications
    +1 (866) 999-0107
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    Personal Loans
    +1 (877) 670-5200
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    Wealth Management
    +1 (800) 862-6200
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    Existing Business Banking Customers
    +1 (800) 428-7463
    +1 (800) 428-7463
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    New Customers
    More phone numbers
  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 18, 2024
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 414 companies in the Banks category
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