Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks Citizens Bank Customer service over a phone
Citizens Bank

Citizens Bank review: Customer service over a phone

V
Author of the review
7:16 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Today, on 4/6/2024, I experienced annoyance and embarrassment ar the local Walmart when my debit card was declined during multiple attempts to make a payment. I immediately accessed my account online to make sure the balance was right. The balance was in order, so I then called the number on the back of the card. [protected]. The automated system notified me that the wait time would be longer than 10 minutes. It turned out to be 20+ minutes. No problem. The gentleman finally answered on the other end, and he was very polite. I provided him with my 16-digit card number and the last 4 digits of my social security number. He then notified me that in order for my debit card to be unfrozen, he must transfer me to another department. (? imagine how it feels after 20 minutes on hold being told that the line you were given cannot fix the simple problem). Ok, more dysfunctionality to come. I was transferred to another department, and a lady named Arolin picked up. This time, she asked me for my phone number, and I provided both ( I have two numbers attached to my account). She told me then, listen to that!, my phone number does not match one on the file ! So, she refused to help me on that ground and suggested I go to the bank directly to speak in person. Now, the problem is that my work hours allow me to visit local brunch only on Friday, and I explained it to her, asking her not to leave me without access to my funds for 6 days (since I was calling on Saturday). I offered to provide her with my total SSN number and account number. She was adamantly cold, inhumane and repetitive, repeating the same sentence repeatedly. I felt like talking to a machine, not a human being. I decided to talk to another representative and called again. This time, it was Natalie. I have to admit she was polite but could not help me either. I asked her to please connect me to her superiors or top manager since I refused to believe such a simple issue could not be fixed by a click of a button, considering I have all the verification info available. According to her, Mr Lee (no last names are ever given, so I guess no accountability for being a lousy manager), her manager from the supervisor department, was in no power to help me and consequently suggested I must go to the local branch to resolve this problem in person. Of course, I will survive until Friday by borrowing money for gas and food, but the amount of time spent on the phone and all the inconvenience caused by some mishap within the system is not going to be compensated. I am just expected to swallow such a lack of service and move on. Of course, I will. But I must point out the declining quality of customer service, sheer idiocy and inadequacy of both policies and their human enforcers. Shame on Citizens Bank. It made me feel like I was back in the USSR, dealing with heartless socialist beaurocracy.

Claimed loss: my time, and inability to access my funds

Desired outcome: Citizens Bank must train its representatives to solve simple issues such as a frozen/blocked debit card when all the security verification is available.

Confidential Information Hidden: This section contains confidential information visible to verified Citizens Bank representatives only. If you are affiliated with Citizens Bank, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Citizens Bank reviews & complaints

Citizens Bank - auto loan payoff 21
Citizens Bank - Citizens Changes Monthly Loan Amount 24
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citizens Bank - overdraft fees 78
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citizens Bank - refusal to close my bank accounts 18
Citizens Bank - citizens bank fees 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citizens Bank - balance transfer fees 1
Citizens Bank - services
Citizens Bank - Sommerville location
Citizens Bank - Customer service - there is none 1
Citizens Bank - Pay my bill
View all Citizens Bank reviews and complaints

  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
    +1 (877) 360-2472
    Click up if you have successfully reached Citizens Bank by calling +1 (877) 360-2472 phone number 1 1 users reported that they have successfully reached Citizens Bank by calling +1 (877) 360-2472 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (877) 360-2472 phone number 1 1 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (877) 360-2472 phone number
    Checking and Savings Accounts
    +1 (800) 922-9999
    +1 (800) 922-9999
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 922-9999 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 922-9999 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 922-9999 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 922-9999 phone number
    Checking and Savings Accounts
    +1 (800) 600-0008
    +1 (800) 600-0008
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 600-0008 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 600-0008 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 600-0008 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 600-0008 phone number
    Student Loan Applications
    +1 (866) 259-3767
    +1 (866) 259-3767
    Click up if you have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number
    Student Loans
    +1 (888) 411-0266
    +1 (888) 411-0266
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 411-0266 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 411-0266 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 411-0266 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 411-0266 phone number
    Education Refinance Loan Applications
    +1 (866) 259-3767
    +1 (866) 259-3767
    Click up if you have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number
    Education Refinance Loans
    +1 (800) 340-5626
    +1 (800) 340-5626
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 340-5626 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 340-5626 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 340-5626 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 340-5626 phone number
    Application for a New Home Loan
    +1 (800) 999-0216
    +1 (800) 999-0216
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 999-0216 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 999-0216 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 999-0216 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 999-0216 phone number
    Existing Home Loan
    +1 (888) 514-2300
    +1 (888) 514-2300
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 514-2300 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 514-2300 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 514-2300 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 514-2300 phone number
    New Mortgage Applications
    +1 (800) 234-6002
    +1 (800) 234-6002
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 234-6002 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 234-6002 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 234-6002 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 234-6002 phone number
    Existing Mortgage Customers
    +1 (888) 333-5145
    +1 (888) 333-5145
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 333-5145 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 333-5145 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 333-5145 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 333-5145 phone number
    Credit Card Applications
    +1 (800) 684-2222
    +1 (800) 684-2222
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 684-2222 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 684-2222 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 684-2222 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 684-2222 phone number
    Credit Cards
    +1 (888) 333-0246
    +1 (888) 333-0246
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 333-0246 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 333-0246 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 333-0246 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 333-0246 phone number
    Personal Loan Applications
    +1 (866) 999-0107
    +1 (866) 999-0107
    Click up if you have successfully reached Citizens Bank by calling +1 (866) 999-0107 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 999-0107 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 999-0107 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 999-0107 phone number
    Personal Loans
    +1 (877) 670-5200
    +1 (877) 670-5200
    Click up if you have successfully reached Citizens Bank by calling +1 (877) 670-5200 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (877) 670-5200 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (877) 670-5200 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (877) 670-5200 phone number
    Wealth Management
    +1 (800) 862-6200
    +1 (800) 862-6200
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 862-6200 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 862-6200 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 862-6200 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 862-6200 phone number
    Existing Business Banking Customers
    +1 (800) 428-7463
    +1 (800) 428-7463
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 428-7463 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 428-7463 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 428-7463 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 428-7463 phone number
    New Customers
    More phone numbers
  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 414 companies in the Banks category
#47 Credit One Bank Credit One Bank #48 KeyBank KeyBank #49 Citizens Bank Citizens Bank #50 Ing Bank Ing Bank #51 Synchrony Bank Synchrony Bank

Most discussed complaints

Loss mitigation
1
(opinions to this review)
 Mortgage
1
(opinions to this review)
 Incredible, unethical behavior by a citizens bank credit card fraud employee.
1
(opinions to this review)
Citizens Bank Alternatives
BB 1 review Banco Bradesco 1 review Populardirect 3 reviews DEMCO 16 reviews Homestar Financial Corporation 16 reviews