Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Banks Citizens Bank Forbearance, loss mitigation, loan modification, chairman's office, Tonya Lariviere
Citizens Bank

Citizens Bank review: Forbearance, loss mitigation, loan modification, chairman's office, Tonya Lariviere

A
Author of the review
12:25 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The below email was originally posted under Citizens Bank reviews and also emailed to multiple email addresses within Citizens Bank on September 27, 2023. On September 28, 2023, I received a Citizen's correspondence email from Tonya Lariviere who claims to be the Senior Advocate in the Chairman's office. We did exchange a few phone calls and emails after she claimed she would be able to help me but then she stopped responding. I have emailed and called her multiple times leaving voicemails but have not heard from her in several weeks. This is extremely frustrating as it has been for several years now dealing with your company. Your bank has screwed me over and I can't even get decent customer service to help me with a multiple hundred thousand dollar loan. The person who claimed could help me and supposedly the highest customer service rep had no power to assist me with any of this or get any answers. She literally knew nothing. I had court a month ago to remove my ex wife from the loan which still has not been done after being told several times by multiple people that she would be removed through the loan modification process. I will continue to share my story and how horrible of a company Citizens Bank is until I receive the help I have been requesting for over years... removing my ex wife off of the loan ordered by a judge in the court of law. I expect a response from someone who actually has power in your company that can help me with this. I will be happy to show the paper trail and call logs of all the time your company has stolen from me.

During covid we were offered the forbearance plan and told that there are no penalties. We were also told that when it came time to start paying our monthly payment again that the missed payments would be added to the end of the loan. So the promise was that they extend the life of the loan, the interest rate goes down and that the monthly payment would go down too. Years later after dealing with them claiming they supposedly didn't receive my "complete" loan modification packet (which was confirmed via email AND A LETTER WAS MAILED TO ME STATING THEY RECEIVED THE COMPLETE PACKET & I WOULD HEAR FROM THE PERSON ASSIGNED TO ME) all of this was a lie. My payment has gone up, my interest rate has gone up. On top of this due to a divorce I need to remove my ex wife off of the loan and originally they told me they can do so during the loan modification process with a divorce decree. Again another lie! Every time I try to get answers no one can help me! Customer service can't help because the loan is still in loss mitigation. Not even "supervisors" or "managers." They can't connect me to someone who can help either! When I speak to loss mitigation they repeat the same script over and over again and refuse to connect me to a manager or say that they are unable to help too. So please tell me how a company this large dealing with thousands and millions of dollars cannot help! How are all of these employees so incompetent and how can I not be connected to somebody who does have solutions? Who is running the company then? Not only have they messed with my financial stability but they have worsened my mental and physical health. This message is the least that’s happened so I hope this email finds it’s way to the right person who can help me.

Claimed loss: Damaged my ex wife's and my credit score, interest rate went up, monthly mortgage payment went up, Citizen's put a second loan on my house with HUD, the total amount I owe for my loan is more than what I originally bought my home for

Desired outcome: Remove my ex wife's name off of the loan, give me back my original interest and monthly mortgage payment, add only what was owed for forbearance plan.

Confidential Information Hidden: This section contains confidential information visible to verified Citizens Bank representatives only. If you are affiliated with Citizens Bank, please claim your business to access these details.

More
Send message
Copy link
Report
0 comments
Add a comment

More Citizens Bank reviews & complaints

Citizens Bank - auto loan payoff 21
Citizens Bank - Citizens Changes Monthly Loan Amount 24
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citizens Bank - overdraft fees 78
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citizens Bank - refusal to close my bank accounts 18
Citizens Bank - citizens bank fees 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Citizens Bank - balance transfer fees 1
Citizens Bank - services
Citizens Bank - Sommerville location
Citizens Bank - Customer service - there is none 1
Citizens Bank - Pay my bill
View all Citizens Bank reviews and complaints

  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
    +1 (877) 360-2472
    Click up if you have successfully reached Citizens Bank by calling +1 (877) 360-2472 phone number 1 1 users reported that they have successfully reached Citizens Bank by calling +1 (877) 360-2472 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (877) 360-2472 phone number 1 1 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (877) 360-2472 phone number
    Checking and Savings Accounts
    +1 (800) 922-9999
    +1 (800) 922-9999
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 922-9999 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 922-9999 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 922-9999 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 922-9999 phone number
    Checking and Savings Accounts
    +1 (800) 600-0008
    +1 (800) 600-0008
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 600-0008 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 600-0008 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 600-0008 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 600-0008 phone number
    Student Loan Applications
    +1 (866) 259-3767
    +1 (866) 259-3767
    Click up if you have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number
    Student Loans
    +1 (888) 411-0266
    +1 (888) 411-0266
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 411-0266 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 411-0266 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 411-0266 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 411-0266 phone number
    Education Refinance Loan Applications
    +1 (866) 259-3767
    +1 (866) 259-3767
    Click up if you have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 259-3767 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 259-3767 phone number
    Education Refinance Loans
    +1 (800) 340-5626
    +1 (800) 340-5626
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 340-5626 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 340-5626 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 340-5626 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 340-5626 phone number
    Application for a New Home Loan
    +1 (800) 999-0216
    +1 (800) 999-0216
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 999-0216 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 999-0216 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 999-0216 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 999-0216 phone number
    Existing Home Loan
    +1 (888) 514-2300
    +1 (888) 514-2300
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 514-2300 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 514-2300 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 514-2300 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 514-2300 phone number
    New Mortgage Applications
    +1 (800) 234-6002
    +1 (800) 234-6002
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 234-6002 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 234-6002 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 234-6002 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 234-6002 phone number
    Existing Mortgage Customers
    +1 (888) 333-5145
    +1 (888) 333-5145
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 333-5145 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 333-5145 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 333-5145 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 333-5145 phone number
    Credit Card Applications
    +1 (800) 684-2222
    +1 (800) 684-2222
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 684-2222 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 684-2222 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 684-2222 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 684-2222 phone number
    Credit Cards
    +1 (888) 333-0246
    +1 (888) 333-0246
    Click up if you have successfully reached Citizens Bank by calling +1 (888) 333-0246 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (888) 333-0246 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (888) 333-0246 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (888) 333-0246 phone number
    Personal Loan Applications
    +1 (866) 999-0107
    +1 (866) 999-0107
    Click up if you have successfully reached Citizens Bank by calling +1 (866) 999-0107 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (866) 999-0107 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (866) 999-0107 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (866) 999-0107 phone number
    Personal Loans
    +1 (877) 670-5200
    +1 (877) 670-5200
    Click up if you have successfully reached Citizens Bank by calling +1 (877) 670-5200 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (877) 670-5200 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (877) 670-5200 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (877) 670-5200 phone number
    Wealth Management
    +1 (800) 862-6200
    +1 (800) 862-6200
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 862-6200 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 862-6200 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 862-6200 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 862-6200 phone number
    Existing Business Banking Customers
    +1 (800) 428-7463
    +1 (800) 428-7463
    Click up if you have successfully reached Citizens Bank by calling +1 (800) 428-7463 phone number 0 0 users reported that they have successfully reached Citizens Bank by calling +1 (800) 428-7463 phone number Click down if you have unsuccessfully reached Citizens Bank by calling +1 (800) 428-7463 phone number 0 0 users reported that they have UNsuccessfully reached Citizens Bank by calling +1 (800) 428-7463 phone number
    New Customers
    More phone numbers
  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 17, 2024
  7. View all Citizens Bank contacts
Citizens Bank Category
Citizens Bank is ranked 49 among 414 companies in the Banks category
#47 Credit One Bank Credit One Bank #48 KeyBank KeyBank #49 Citizens Bank Citizens Bank #50 Ing Bank Ing Bank #51 Synchrony Bank Synchrony Bank

Most discussed complaints

Loss mitigation
1
(opinions to this review)
 Mortgage
1
(opinions to this review)
 Incredible, unethical behavior by a citizens bank credit card fraud employee.
1
(opinions to this review)
Citizens Bank Alternatives
BB 1 review Banco Bradesco 1 review Populardirect 3 reviews DEMCO 16 reviews Homestar Financial Corporation 16 reviews