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CB Banks Citizens Bank Loan service and automated payment system
Citizens Bank

Citizens Bank review: Loan service and automated payment system

L
Author of the review
10:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I changed my credit card. For the second time in my loan, I am getting emails that my payment could not be processed. As well as calls and texts.

My emails from vivint do not show my loan number, so I can not make an account or log in online to take care of it.

When I answer the phone, use the prompts and say that I want to pay now, it says now going to automated payment system. It then starts over on the whole new set of prompts and menus and eventually lands on the part where you have to enter your 16 digit account number.

Since I do not have that, I then have to sit on hold for god knows how long, trying to pay measily 72 bucks.

For the love of god. Who designed this? This could be resolved by your including the account number in the app, or in the emails your send, or even in tying your automated payment system to the account, when you call the person, the system knows my account. Knows what I owe, why can't it just transfer me to where I can enter my card number and all that info and move on with my day?

Did someone's child design this, Christ. Such easy fixes for you to get your money easier, yet you won't do them.

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  1. Citizens Bank Contacts

  2. Citizens Bank phone numbers
    +1 (877) 360-2472
    +1 (877) 360-2472
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    Checking and Savings Accounts
    +1 (800) 922-9999
    +1 (800) 922-9999
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    Checking and Savings Accounts
    +1 (800) 600-0008
    +1 (800) 600-0008
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    Student Loan Applications
    +1 (866) 259-3767
    +1 (866) 259-3767
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    Student Loans
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    Education Refinance Loan Applications
    +1 (866) 259-3767
    +1 (866) 259-3767
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    Education Refinance Loans
    +1 (800) 340-5626
    +1 (800) 340-5626
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    Application for a New Home Loan
    +1 (800) 999-0216
    +1 (800) 999-0216
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    Existing Home Loan
    +1 (888) 514-2300
    +1 (888) 514-2300
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    New Mortgage Applications
    +1 (800) 234-6002
    +1 (800) 234-6002
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    Existing Mortgage Customers
    +1 (888) 333-5145
    +1 (888) 333-5145
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    Credit Card Applications
    +1 (800) 684-2222
    +1 (800) 684-2222
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    Credit Cards
    +1 (888) 333-0246
    +1 (888) 333-0246
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    Personal Loan Applications
    +1 (866) 999-0107
    +1 (866) 999-0107
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    Personal Loans
    +1 (877) 670-5200
    +1 (877) 670-5200
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    Wealth Management
    +1 (800) 862-6200
    +1 (800) 862-6200
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    Existing Business Banking Customers
    +1 (800) 428-7463
    +1 (800) 428-7463
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    New Customers
    More phone numbers
  3. Citizens Bank emails
  4. Citizens Bank address
    1 Citizens Plz, Providence, Rhode Island, 02903, United States
  5. Citizens Bank social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
Citizens Bank Category
Citizens Bank is ranked 49 among 414 companies in the Banks category
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