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classpass.com

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1.7 3 Reviews 22 Complaints
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ClassPass Complaints 22

How responsive is ClassPass's customer service?

3 Resolved
19 Unresolved

Total complaints: 22

Resolved complaints: 3 (14%)

Unresolved complaints: 19 (86%)

Poor 🫤
ClassPass is a rare visitor on ComplaintsBoard, so the pace of resolving complaints leaves much to be desired. We believe they should spend more time and effort on reviews to naturally grow customer loyalty. As for reviewers, we'd advise carefully reading existing reviews to understand what to expect. It's also helpful to go through the few complaints that ClassPass has already resolved to get a clear picture of their customer interaction and potential challenges in resolving your personal issue.
How is ClassPass’s rated by fitness enthusiasts?

ClassPass’s earns a 1.7-star rating from 25 reviews, showing that the majority of fitness enthusiasts are dissatisfied with workout experiences.

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classes charged refund credit card month money cancel account website credit card details information access membership active class pass customer service phone vacation phone number bank
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3:49 am EDT

ClassPass I have been stolen from!!

I received gift card from my sister as a birthday present and was very excited! I went to ClassPass and provided all the information they needed including my credit card details. I used my gift card and everything seemed fine, I really liked the classes, but decided to quit because I had no time since I was very busy at work. But then they started charging my card! I came back and demanded my money back and they refused and told me that I was signed for another month! I said that I'm not interested and have no time to attempt classes, but they did not care at all! Terrible!

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4:16 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

ClassPass This company refused to change the time for my classes

I joined the website www.classpass.com and their classes several weeks ago. But due to time conflict, I couldn’t visit all classes. I started to waste time and money, therefore I wasn’t so happy about it. I contacted the rep and told that I would like to change the time. I was upset that the staff refused to help me and the rep spoke in rude manner with me. I wasn’t satisfied with such attitude and help.

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About ClassPass

ClassPass is a fitness membership platform that offers a diverse range of workout options and wellness experiences. The service operates on a monthly subscription basis, providing members with access to a network of fitness studios, gyms, and wellness providers. Users can book a variety of classes, including yoga, Pilates, strength training, barre, spinning, and more, as well as reserve sessions for massages, acupuncture, and other wellness services.

The platform is designed to offer flexibility and variety, catering to individuals with different fitness levels and preferences. Members can use a credit system to reserve classes and appointments, with the number of credits required varying based on factors such as class time, popularity, and location. ClassPass also offers a digital option, providing access to live-streamed classes and on-demand workouts that can be done from home.

One of the key features of ClassPass is its ability to allow users to explore a wide range of fitness and wellness options without committing to a single gym or studio. This can be particularly appealing for those who enjoy trying new workouts or who have varying schedules that require flexibility.

The service is available in numerous cities across the globe, making it a convenient option for travelers or those who move frequently. Users can manage their bookings and track their workout history through the ClassPass app or website.

ClassPass aims to simplify the process of discovering and booking fitness and wellness experiences, providing a centralized platform for users to maintain an active and healthy lifestyle.
Read full overview of ClassPass
How to file a complaint about ClassPass?

1. Log in or create an account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, create one by following the registration process on the ComplaintsBoard.com website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with ClassPass in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the experience:
- Provide detailed information about your experience with ClassPass. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from ClassPass.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

Remember to follow these steps carefully to effectively file a complaint about ClassPass on ComplaintsBoard.com.

Overview of ClassPass complaint handling

ClassPass reviews first appeared on Complaints Board on Sep 11, 2015. The latest review A Personal Take on ClassPass: A Customer's Nightmare was posted on Mar 7, 2024. The latest complaint I signed up for a free 2 week trial of Class Pass, which is a membership for fitness classes, in October 2020 to see if was resolved on Mar 05, 2024. ClassPass has an average consumer rating of 2 stars from 25 reviews. ClassPass has resolved 3 complaints.
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  1. ClassPass Contacts

  2. ClassPass phone numbers
    +1 (888) 493-5953
    +1 (888) 493-5953
  3. ClassPass emails
  4. ClassPass address
    275 7th Avenue, New York, Arkansas, 10001, United States
  5. ClassPass social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Feb 20, 2025
  7. View all ClassPass contacts
ClassPass Category
ClassPass is ranked 2 among 10 companies in the Fitness and Wellness Apps category
#01 iFit iFit #02 ClassPass ClassPass #03 Bodyrock.tv Bodyrock.tv #04 SET ACTIVE SET ACTIVE #05 JC Full Body Fitness JC Full Body Fitness

Recent comments about ClassPass company

I signed up for a free 2 week trial of Class Pass, which is a membership for fitness classes, in October 2020 to see if
3
Hi ***, We're sorry to hear about any confusion regarding the statu...
 This is a fitness app that you incur a monthly fee when you sign up; it utilizes a point system which you pay a fee for
2
Hi ***, Thank you for reaching out about this issue. We have...
 I signed up for a trial of ClassPass in July of 2019
4
Hi there, We had a member from our Customer Experience team respond...
 bought intro pass tried to cancel, been charged for 4 months
1
Did you get this resolved? I am having the same problem. Need help in...
 This company refused to change the time for my classes
7
Why would there be a 15GBP fee for a missed class, if it is missed...
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