ClassPass’s earns a 4.4-star rating from 142 reviews, showing that the majority of fitness enthusiasts are very satisfied with workout experiences.
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I have been stolen from!!
I received gift card from my sister as a birthday present and was very excited! I went to ClassPass and provided all the information they needed including my credit card details. I used my gift card and everything seemed fine, I really liked the classes, but decided to quit because I had no time since I was very busy at work. But then they started charging my card! I came back and demanded my money back and they refused and told me that I was signed for another month! I said that I'm not interested and have no time to attempt classes, but they did not care at all! Terrible!
This company refused to change the time for my classes
I joined the website www.classpass.com and their classes several weeks ago. But due to time conflict, I couldn’t visit all classes. I started to waste time and money, therefore I wasn’t so happy about it. I contacted the rep and told that I would like to change the time. I was upset that the staff refused to help me and the rep spoke in rude manner with me. I wasn’t satisfied with such attitude and help.
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About ClassPass
The platform is designed to offer flexibility and variety, catering to individuals with different fitness levels and preferences. Members can use a credit system to reserve classes and appointments, with the number of credits required varying based on factors such as class time, popularity, and location. ClassPass also offers a digital option, providing access to live-streamed classes and on-demand workouts that can be done from home.
One of the key features of ClassPass is its ability to allow users to explore a wide range of fitness and wellness options without committing to a single gym or studio. This can be particularly appealing for those who enjoy trying new workouts or who have varying schedules that require flexibility.
The service is available in numerous cities across the globe, making it a convenient option for travelers or those who move frequently. Users can manage their bookings and track their workout history through the ClassPass app or website.
ClassPass aims to simplify the process of discovering and booking fitness and wellness experiences, providing a centralized platform for users to maintain an active and healthy lifestyle.
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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with ClassPass in the 'Complaint Title' section. Be concise but descriptive.
4. Detailing the experience:
- Provide detailed information about your experience with ClassPass. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these documents.
6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking from ClassPass.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.
8. Submission process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.
9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.
Remember to follow these steps carefully to effectively file a complaint about ClassPass on ComplaintsBoard.com.
Overview of ClassPass complaint handling
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ClassPass Contacts
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ClassPass phone numbers+1 (888) 493-5953+1 (888) 493-5953Click up if you have successfully reached ClassPass by calling +1 (888) 493-5953 phone number 0 0 users reported that they have successfully reached ClassPass by calling +1 (888) 493-5953 phone number Click down if you have unsuccessfully reached ClassPass by calling +1 (888) 493-5953 phone number 0 0 users reported that they have UNsuccessfully reached ClassPass by calling +1 (888) 493-5953 phone number
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ClassPass emailsinfo@classpass.com100%Confidence score: 100%Support
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ClassPass address275 7th Avenue, New York, Arkansas, 10001, United States
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ClassPass social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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