ClassPass
Reviews and Complaints

As someone who values fitness and wellness, I was excited to try ClassPass for its promise of variety and flexibility. However, my experience quickly turned into a nightmare. From hidden charges to poor customer service, ClassPass left me feeling frustrated and cheated. The app's confusing credit system and lack of transparency only added to the disappointment. It's disheartening when a service that should support your health journey ends up causing more stress and financial strain. My advice? Proceed with caution and be prepared for potential pitfalls if you decide to give ClassPass a try.

I think fitmob is only for the bay area. It is going to spread to the rest of the country. You get to work out anywhere, which is good for people who are never in the same place during the week.

At first I was frustrated trying to contact someone from ClassPass. I tried to contact a customer service personnel about my membership, and while I initially had difficulty reaching someone over email, I received immediate answers from 2 different sources who were both very helpful went I went through the chat on the app itself. They went the extra mile for me, and I am very appreciative. I really enjoyed the Broadway Bodies class I took through ClassPass. New members should know that once you sign on, you will be charged automatically. If you know this, you're in good shape! Don't knock it til you try it!

I signed up for a free 2 week trial of Class Pass, which is a membership for fitness classes, in October 2020 to see if it would be something useful and if so to continue with it. Shortly after signing up, I went to look at the fitness classes in my area of ***, , however there were no classes within the area, the closest classes were in ***, which is about a hour and half drive away so I cancelled my membership within the 2 week free trial period through my online account via Classpasss website. However, the cancellation didnt go through, but I wasnt made aware of this until April 27, 2022, when I got an email about an update to membership plan with monthly charges increasing from Class Pass. I looked at my statement from my card and saw that my membership wasnt cancelled as I had been getting charged every month since October 2020. I went back to Class Passs site to make sure I dont continue getting charged to cancel the membership for the second time while I contact Class Pass to resolve the previous charges from the cancellation not going through. After cancelling, I went to my email to confirm this second cancellation went through, but I never got email confirmation for the cancellation. Class Pass only offered a partial refund of $237, however I had been charged $1343 from October 2020- April 2022. Class Pass can clearly see that I didnt use the service as once youre a member, you still have to sign up for classes to attend, and I never signed up or attended any classes. So I have been getting charged for a service that I cancelled twice and never used. I want a full refund of $1343 there is a glitch with their site as I have cancelled my membership twice and never got confirmation. The first cancellation was during the free trial period in October *** April 2022, the cancellation confirmation didn't come via email and Class Pass still tried to charge me the next

This is a fitness app that you incur a monthly fee when you sign up; it utilizes a point system which you pay a fee for the amount of points selected. to buy classes at different fitness vendors. Last FRI veterans day there was a class advertised at 5:30 Pm for north Park CPYoga in *** it showed right in the title on their APP as free, now I wanted to book my spot there thinking that they would credit back my account for the 8 points used since the class is clearly free, I booked it and then I reached out to the service department to inquire, this actually the second time within a couple of months this has happened to me, i reach out immediately to their chat/support to advise them of this issue, was told it was referred to management team and they would get back to me that was SEPT still haven't heard on that,#1 so fast forward to 11/11/22 i reached a chat agent & explained the situation , they cannot provide me with an answer (so i attempt to cancel it late cancel and I get a pop up box telling me its *** fee) so that's when I hit the chat , explained to *** and asked for a manual cancel with out incurring a fee, I mean why should I pay w/ points if its free, they refuse to acknowledge, and quote me the cancellation policy 12 hrs advance etc. I know the policy that was not the issue it is a SCAM for them to make money, if the class is FREE its FREE, if their system does not have a way to do it the their reps should absolutely manually assist the consumer. I happen to know CorePower policy I used to be a member, their late cancel fee is like *** and they allow you to do so within 2 hours of class start time,$*** late cancel that's ridiculous, i reached out several times since the 11th only to be given the run around by everyone of them, I've heard all kinds of different stories and the last one said if its free then book directly w/ merchant, well then why are they charging for it? SCAM- if a cust asks for a correction on this deception they should do

I signed up for a trial of ClassPass in July of 2019. My trial period ended later that month and I didn't attend a class from that point forward. Fast forward a year and a half, and the company failed to ever email me stating that I was continuing to be charged monthly amounts of $49, and rarely sent out emails to confirm membership details. I believe this tactic was an intentional effort to scam their customers into not realizing they are being charged for membership. I have not used ClassPass since July 2019, but they were able to charge my account $490 from August 2019-November 2020, all while keeping this information as hidden as possible from customers, preying on the hope that customers might have forgotten to cancel their membership. This is a theme I have noticed from reading several reviews of their company. What is worse, on October ***, I received an email stating that ClassPass was "unpausing" my account on October *** (20 days before the email was even sent), and then received another email October *** stating that this email I received was a mistake, and that there would be no changes to my account. That did not hold true, as I received two charges for October *** and November ***, each of $49. Once I noticed the membership was still active a few days ago, I immediately attempted to contact customer service, which was a nearly impossible effort. They have no human you can directly speak to, only a highly inefficient complaint request system, where I was promised that I would be contacted within 24 hours by a customer service representative. That NEVER happened. This company is intentionally scamming customers for a profit, and they specifically design their membership cancellation policies to be difficult and misleading (example: you are required to press "cancel membership" 3 different times on 3 separate pages before your membership actually cancels. I believe this is the reason that I never knew that my subscription was unknowingly still active for all these months). I would absolutely advise customers to STAY AWAY from this business.

I felt compelled to share an unsettling experience with ClassPass. After parting ways with my premium membership, which cost me $99/month, I noticed I had accumulated around 100 credits. Like many, I assumed these would be mine to use at a later date.

To my dismay, I learned ClassPass doesn't let users retain these credits indefinitely. Although they have a roll-over feature for certain memberships, this wasn't evident to me when I joined. Additionally, when I tried to confirm my previous credit balance on their app, the details were nowhere to be found—only my current zero balance was visible.

In essence: If you're investing in ClassPass, tread carefully and be sure you're fully informed about their credit policies. I felt deceived and hope others can avoid a similar surprise.

I believe an error occurred but nobody is even attempting to admit it. And there could be thousands of people in the same position like me without knowing!

Here is what happened: I used to use class pass very rarely in 2019 when I lived in London. I canceled all connections with the club before I left UK in March 2020.

I never therefore used my old UK bank and had no visibility of that you kept taking money off me, for 18 months, for an alleged “membership”. What’s also shocking is that you have zero interest in your customers - how can this not raise a concern if a member is paying for the club for almost a year but actually never attend?! The systems would show this no? This is also a question that Mr Lanman will have to answer as the business model simply isn’t customer focused.

I received a message from my UK bank on Sunday informing me that I have gone into an overdraft and after checking my account I realised that over £1k has been stolen by CLASSPASS. I started going through emails and also I managed to log into the account of classpass. The only communication I found was an email in my junk sent on 27th May 2021 (1.5 year after I left the country) saying you wanted to enrol me in the membership but my direct debit didn’t work so you could not have done so”. Just one of the questions on this part: how on Earth you make so insane decisions to just enroll someone into the club after 1.5 years not knowing them? Then I had ZERO communication of that I got enrolled but it seems that you kept trying my bank for two months until eventually in July 2021 the payment worked and then you just kept charging until now!

Another important issue is - I actually lost my job twice during the past 2 years, since covid and found it rather challenging financially to be in a new country etc. All this was happening whilst I was being robbed by some sports club!

You customer service team (mainly Ken” showed zero empathy and my situation that could actually be similar for others, did not bother him in a slightest. You refunded me 2 months worth of membership and added two months to shut me up when I kept raising my point. He even added “he would be happy to help me if I change my mind and want to rejoin the club!”

Everything what could have done wrong - went wrong. I even got an offer from Daily Mail this morning to publish my story after I told them what happened so I could get the money back that way. But this isn’t the point - you stole my money and you should be returning it to me.

My number should anybody wishes to discuss this any further: +[protected].

Two days ago I tried to book a trial month via Classpass (it is my first time using Classpass). Every time (more precisely four times) when I tried to pay the charging fee, there was an error coming up saying that there has been a problem with creating my subscription. "Please note that the 0,50€ fee was refunded so you were not charged. You can reach out to our customer support team by clicking the link below. Please provide the name and email you attempted to use when signing up so they can help troubleshoot." So, I reached out to customer support, whose advice was to try purchasing it from a different device, different browser, and different bank account. I did all these things and nothing worked (I am not surprised). Every time I was charged. Moreover, my customer support advised me to try making an account from a different e-mail and different phone number, which I do not have and I thought they should prevent having the same people with different accounts. I am a student and this whole problem made me feel very stressed (because I have been treated like no one) and every cent is important to me.

Horrible company.

I signed up on my phone then couldn't get access, no way to call. I was traveling and thought I would take classes while on vacation. They have billed me for 7 months and I just noticed as I have lots of entries on my card.

They literally don't have a phone number to call or a manager. They just do an online chat and blow you off!

Hi I have an account in avakin life, my old account is EmmaOnFleek101. My account has been suspended for who knows how long and the lil x that you click didn't give me any information on why I was suspended all it said was "Misconduct" That could mean anything but they won't be spastic about why I was suspended and how to fix it. I've been suspended for two days now and my friend told me he was only suspended for three days. I've never done anything inappropriate or said anything racist or religious because I don't want to offend anyone or need to. I messaged the link they provided me with and I said to fill out my concerns or questions so I did I asked what the reason of suspension and what I can do to fix it, they sent me an email saying that my conversations had hit there limit and they would get back with me and they haven't, I asked for a phone number because there's didn't work, and they came back with "If you need help please click the link" and on the bottom it said "Don't reply to this email" it's so stupid how there ignoring players that's had there accounts for ever, I've had my account for 5 years and all of a sudden I'm suspended for misconduct. I need to know why I've been suspended and what I can do to fix it. My friend said there's a sorry letter to fill out but why am I saying sorry for something I don't know anything about? Like id love to get a nice long email saying what I did and how I can fix it or agree on. What really sucks is how if your account gets suspended or banned you can't get a refund for anything on that account so basically your screwed either way. If this doesn't get resolved or if I don't get unhand I will take some legal action and may have to take them to court for misconduct since they want to pin that on me. If anyone has any information like phone number or a real person from the community then I would be more grateful. Have a wonderful day!

Their website is not working and has not been working since 8/4/22. I have tried updating my credit card and I am worried that I will lose my 70 credits. I cannot register for any more classes at the moment, and the card, which has plenty of money on it, will not go through. There is no customer service line to speak of, and the obviously outsourced email support team are incompetent. I need to reach someone at the coprorate office immediately! I keep getting an error message,

I was saving up credits with my employer and my credit card expired. I lost all of my credits when my personal cc expired, losing me all of my credits. When I tried to put in a new credit card they charged me a month. [censored] this company.

Found out today that I have been getting charged $59 a month since last October. I haven't been to a single class since COVID began. The last communication I received from Class Pass was confirmation that my account was frozen until I was ready to start back. They did not let me know when they started charging me again, not even a ‘thank you, we received your payment' email. $650 in payment I made for a service I did not use. I hope they have some empathy and can do the right thing to resolve this.

Do not join classpass. The free trial is a scam, you will be unable to cancel. They take 'requests' for cancellation and then process ongoing monthly payments, and ignore the cancellation request. Even after talking to customer service... They refuse to cancel... They offer a refund which one is led to believe is for funds paid... But is rather the offer of credits towards the ongoing account... Which remains active... Unethical. Fraudulent

Why am I being charged? I have been charged $75 per month from October 2018 until August 2019, when the amount went up to $79. I have contacted my credit card company for support since there are no working phones at class pass.

I did not authorize these charges.

My email address it: [protected]@yahoo.com
The email associated with the account is [protected]@ymail.com

Thanks you for your support in resolving this issue and crediting these unauthorized charges back to my credit card.

B. Ferguson

My husband asked me why I was being billed $79.00 a month on his credit card. I had to look this up and see what it was all about. I have no idea about the email that was used, I know nothing about the service, and I have attemped to call for 2 days now without any luck. Really? I am turning you into the better business bureau and for fraud. How can you do this?

On the free trial, i signed up for and went to a barre class. I was charged 7 credits for the class. Although the description of the class did not say socks were required, when i signed in for the class the instructor told me i could not participate without socks and offered to sell a pair to me at $15. I refused (the point was to try a class for free) and i left. A few days later, i saw a $20 cancellation fee for this class. Class pass says the charge is to compensate the studio for the class because i reserved a spot and didn't attend and didn't cancel but this is not true- i was refused entry - and in any case, the studio was paid the 7 credits from my class pass account so they got what everyone else who attended gave them and no additional compensation is needed because i was turned away. Even the studio agrees that i should not be charged the $20 but class pass refuses to reverse the charge. I have concluded that class pass is all about the fees - even if it is supposedly free for two weeks they will try to charge you numerous fees. Avoid this app altogether (mind body is better).

They simply added every type of school they found in public listings as free classes on their app, even though:

1. ClassPass never talked with the schools and didn't get any permission

2. The schools they list on their app are not aware they are on the app

3. The schools they list don't even do free classes, and reject people who walk in thinking they can attend a free class.

FRAUDULENT APP, BE CAREFUL!

Dear all,

I signed up to do one free class with you in May of last year. Since that time, it seems as if you have been charging me on a monthly basis 55 pounds a month despite the fact that i did not agree to this, i was never contacted by you to let me know this and that i have never used a class pass service in the 8 months that i have been charged.

I was in contact with Jess P from your billings department, who has been unbelievably unhelpful and unresponsive in resolving this issue and helping me be refunded 400 pounds in full.

On top of this, my bank contacted me today to let me know that ANOTHER 55 pounds was taken out of my account by you again today. I am beyond shocked by this.

I have notified by bank of this and they are launching an investigation into this, and will involve lawyers if necessary.

I suggest you refund me the 495 pounds to avoid further action being taken.

As i do not use class pass, and have never used your services, i will not accept a refund in the form of credit added to my account (which i have asked multiple times to be cancelled).

Thank you,

Eliza

Classpass says (at least in my area, on my plan) that if you cancel within 12 hours you are charged $15. Fine. But I have cancelled two classes OUTSIDE of the 12 hours limit, like 16 hours plus, and STILL been charged, even though when you cancel it says you won't be because you're outside the window. This is a blatant scam, because then it's just the customer's word against theirs. So basically if you cancel any class, they fine you. They also don't have a phone number, so good luck getting anything resolved. I make extra sure to avoid late cancel fees, double and triple checking, so I know I was outside the fee window. For example, a 9:45am Sunday class was cancelled at 6pm Saturday evening-not 12 hours, or even close. I'm not cutting it close by minutes, it's a least several hours if not days ahead of the deadline. This morning, I've been charged for this. Total [censored].

I bought a class pass, $20 intro offer to use on vacation last December in Palm Springs. Saw it on Ellen. No yoga studios in Palm Springs to use.
Tried to cancel. Impossible site to navigate for consumer.
Thought it had been canceled.
I ended up using it once for a spin class in home town on east coast while it was active.
Customer service will give me class pass credit. I don't want credit. I have a monthly commitment to my yoga studio in Philly. Bought it only to use on West Coast.
I paid $240 for one spin class. You can see where I used it. You make it impossible for the consumer to reach you by phone, to navigate your web page.

I was offered a complimentary class at a local yoga studio, supported by classpass. Classpass have actually used this complimentary class to take my credit card details and start charging me for a membership I never authorised and now refuse to refund me despite me never having access to this so called "membership".

This is a dishonest scam and they should be shut down.