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I recently purchased a new dvd box set - Goosebumps from this company, and I got an old video box with 14 pirated copies of Goosebumps dvds. The quality is so bad you can hardly watch them. These were christmas presents. Will never ever order dvd's online again. How can these people operate...
The complaint has been investigated and resolved to the customer’s satisfaction.
My Mother ordered a set of dvd's for our daughter for Christmas from the click dvd store. They won't even play in our dvd player. The box and the dvd's were not original. I have tried to contact the click dvd store and have never heard a word from anyone. If you are considering ordering anything from them DON"T!. They will take you for all you have...
DO NOT DESPAIR!
I ordered the complete DVD set of "The Many Loves of Dobie Gillis" at the end of last year, and received the same bootleg, cheap copies most people have mentioned, shipped from China. Some of the DVDs did not even play, and I tried them on 2 separate DVD players and 2 computers (Mac and PC).
The ones that did play simply looked like cheap VHS/Betamax copies transferred onto DVD; you could even see the TV channel logo at the bottom right corner!
However, you DO HAVE RECOURSE, if you act swiftly. Contact your credit card company and dispute the charge. They do ask that you attempt to contact the seller, but if you can't, then they WILL investigate. In my case, since the ClickDVD web site still existed, I was able to contact via email and phone someone at the company, who told me to ship the DVDs back to China. Once I did that, via registered mail (get a receipt from the Post Office, and a tracking number), I tried to contact customer support, and that's when I got stonewalled.
So I called the credit card company again, and explained all the steps I had taken. I received a conditional full credit of the purchase while they investigated. A few weeks later, I got a letter from the credit card company telling me the credit they issued was permanent.
My total loss was the amount it cost me to ship back the DVDs, which probably didn't make it back to the seller, and most likely got confiscated by Chinese customs.
For safest results, purchase your DVDs from reputable sellers like Amazon, Best Buy, etc. The price may be higher, but you'll save yourself the hassle. In my case, my decision to purchase from ClickDVD was due to the fact that they were offering the complete set of the entire series, with all the episodes, which actually doesn't exist yet, and is not yet available, from reputable sellers.