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Commerce Bank

Commerce Bank review: Online banking

S
Author of the review
11:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I got a credit card September 11,2023. I reported to customer service 12/19/2023, that the data regarding purchases was not posted in my on line account. That activity was posted only from 11/27 to 12/19. And that I could not access statements except for one November 2023 statements. I needed a receipt for purchase on 9/15 and thie 9,10, 11 months were not available online. The representative also saw the problem. The supervisor did not allow her to send me any record of my transactions!

This is paperless online bank that does not allow access to your records.

This is a bank failure.

After 25 minute customer service hung up on me.

I called back and submitted a ticket to tech support to load my financial data onto my online banking account.

I got no case number and was told that they would call when it was fixed 24-48 hours! If I did not get a call, it was not fixed!

This too is a bank failure.

I called the office of the President of commerce bank, their secretary is out until 1/2/2024 I called another officer and left a message 12/19/2023, I have not heard back.

Claimed loss: I do not have access to my financial records

Desired outcome: Access to all financial records since 9/14/2023, NOW , it’s been three months!

Confidential Information Hidden: This section contains confidential information visible to verified Commerce Bank representatives only. If you are affiliated with Commerce Bank, please claim your business to access these details.

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  1. Commerce Bank Contacts

  2. Commerce Bank phone numbers
    +1 (855) 659-1656
    +1 (855) 659-1656
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    Customer Service
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    Account Information
    +1 (800) 986-2265
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    Online Banking And Bill Pay
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    Mobile Banking
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    Commerce Brokerage Services
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    Personal Accounts & Services
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    Personal Loans And Home Equity Lines Of Credit
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    Personal Loan Web Payments
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    Mortgages - New Loans
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    Mortgages - Existing Loans
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    Student Loans
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    MySpending Card
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    Debit Card
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    The Commerce Trust Company
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    Small Business Checking
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    Capital Markets
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    Treasury Services & Commerce Connections
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    Commercial & Corporate Cards
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    International Services
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    Merchant Services
    More phone numbers
  3. Commerce Bank emails
  4. Commerce Bank address
    1000 Walnut St., Kansas City, Missouri, 64106-2145, United States
  5. Commerce Bank social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  7. View all Commerce Bank contacts
Commerce Bank Category
Commerce Bank is ranked 103 among 414 companies in the Banks category
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